
Modern Toyota
Winston-Salem, NC
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I brought my RAV4 in for inspection & regular checkup. I use a walker & in my rush had failed to put it in the back seat. Reno saw no problem in that, gave me his arm & walked me to the waiting room. My r I use a walker & in my rush had failed to put it in the back seat. Reno saw no problem in that, gave me his arm & walked me to the waiting room. My regular mechanic, Rene, offered me the same kind & caring help when it was time to check out, even walking me to my car. Such thoughtfulness is deeply appreciated by an elderly woman trying to live independently but sometimes makes mistakes. More
Very thorough, diligent, and professional. Scheduling service appointment is convenient and easy-they offer a complimentary shuttle as well Scheduling service appointment is convenient and easy-they offer a complimentary shuttle as well More
Can to dealer about emergency message on display. as I am driving from Canada to Florida. They are attending to the issue immediately. So far so good. as I am driving from Canada to Florida. They are attending to the issue immediately. So far so good. More
I bought my Toyota Tundra brand new in 2021 from this dealership. I had all regular maintenance performed at this dealership that was included in my warranty. I had a custom built skid plate fabricated f dealership. I had all regular maintenance performed at this dealership that was included in my warranty. I had a custom built skid plate fabricated for my truck and had it installed shortly after purchase and had been on the truck ever since my first service. I recently had another mechanic do some fabrication to that skid plate and he sent me a picture of what he found on the top of my skid plate. Someone in the service department had taken paint and painted the letters "xxx" onto my skid plate with white paint. If your are unaware what the letters "xxx" stand for it is, Piece of xxxx. This is the most egregious thing imaginable from what is supposed to be a reputable business! This is extremely unprofessional for someone from their service department to blatantly graffiti and vandalize a customers vehicle! It's apparently clear what my business and all the money I spent at this dealership means to them. I will never bring another vehicle to any Modern Dealership after this atrocious and despicable act that was performed to my vehicle. More