Modern Toyota

This review is worth reading..... This was by far the worst experience I've had. Upon arrival I was greeted by Sam Petro with "what can I help you with?" I didn't really think anything of it so I continu worst experience I've had. Upon arrival I was greeted by Sam Petro with "what can I help you with?" I didn't really think anything of it so I continued by letting him know that I was interested in a Camry, but I am open to all inventory. He walked me over to a Camry and ask " do you like this one" I stated "yes it's nice." He said let me go get the key so we can test drive. He left me and my daughter outside while he went to go get the key(which took about 15 minutes). Sam never invited me in the building out of the hot heat. While outside in the blazing hot sun I looked around at different types of Camry's. Inventory was very low, but I was able to see a few different types. When Sam returned I asked him what was the difference between them all. He told me one comes with leather seats and the other doesn't. All of the cars out there had leather seats. He gave me no other details about the cars. So we proceeded to go on the test drive(which we did a circle in the neighborhood for about 5 minutes and back to the car lot. We never went on the highway.) He pointed out that the seats were heated and had air conditioning. He asked if I like the way how smooth the car drove and that was it. While parking he pointed out another feature by telling me to "press that button" and that was it. From there we went inside the dealership to talk numbers. I provided all the information Sam asked me for. He provided my information to F&I Manager Judy Taylor(who was just as bad as him). He came back and stated "she said there was a problem with your social security number. She said that your social security number was issues to you before you were born". I asked well who is she. He said the person doing your application. I told him there has got to be a mistake and could he please provide prof of where she was getting this information from. He told me no because that's what she told me. He asked me if I had my security card. I provided him with that as well. He then left again and came back, threw my license on the table, dropped Judy Taylor's business card in front of me and said email a picture to this email address. I did so. Sam them left again to come back with price points for options to buy. I advised him again(for the third time now) that I was not looking to buy, I wanted to lease. He said well your gonna need a co-signer. I said ok. I then called my co-signer and we spoke to him(not Judy Taylor) and provided all information needed. He then left again and after about 15 minutes came back and stated, well we have another problem, we can not lease to you because of your CREDIT SCORE. I asked him if I can see the information and where he was getting it from, he did show me but it was conflicting with the information that I was just provided with at Flow Honda just hours before I came to Modern Toyota. I'm a first time buyer and I already knew I was going to probably need a co-signer. If Modern Toyota could not lease to me because of "MY CREDIT SCORE" why would he ask for my co-signers information. At this point I was done and ready to go. Not one time did he offer additional options, not one time did Judy Taylor come out to meet me and discuss my options because it was very obvious Sam knew nothing. He never explained to me about any features on the car except the two I mention. He didn't even offer look at other inventory. I felt discriminated against and disrespected. My time was wasted and I wish I would have went somewhere else. What makes matters worse I was referred by not 1 but 2 people who have bough 3 and 4 cars from Modern Toyota. So I went there with high expectations, to leave with frustration, discriminated and disrespected. Modern Toyota I hope you address these issues because you have people like Sam Petro and Judy Taylor who are making your business look extremally bad. More

Putting this dealer on the call rejection service does not work - they call many times, even early in the morning which is very irritating for a third-shift worker! Don’t let them get your contact info o not work - they call many times, even early in the morning which is very irritating for a third-shift worker! Don’t let them get your contact info or be ready for multiple calls! More

We bought our Toyota Tundra from Dan at Modern Toyota. He worked diligently to get us just what we asked for. We couldn’t be happier with our purchase and our salesman. Thanks so much Dan and Modern Toyota! worked diligently to get us just what we asked for. We couldn’t be happier with our purchase and our salesman. Thanks so much Dan and Modern Toyota! We will definitely be repeat customers!! Thanks Dan! More

I went and had body work done and while it was there needed a oil change and inspection. He stated at body shop that they touch up the dent but there was nothing done with it. Chris Walser was the per needed a oil change and inspection. He stated at body shop that they touch up the dent but there was nothing done with it. Chris Walser was the person at the body shop that lied to me. Go to pay the taxes on car and states that service department did not put my inspection in the system and called Gregory Stewart and he said that the check engine light was on and when I pick it up from the body shop the light was not on and Chris Walser said that the inspection is done and everything and we were good to go. But did not pass inspection and I had to go through all of this to find out. Also stated the battery was clean so if batter is clean why was there so much corrosion on the battery. Not good customer service. My family and I have brought over 4 cars from Modern Toyota through the years but never again. I don't trust the service department or the body ship. They do not care about you they just want your money. Told them how I felt and they said ok. More

My husband and I had a fantastic experience at this Toyota dealership! David Kecki helped us with our purchase and we could not be happier! Toyota dealership! David Kecki helped us with our purchase and we could not be happier! More

Modern Toyota Service Center is run very efficient is always clean everyone tries to make you feel at home. Branton Dodson was very nice. I will be back when I need service again . always clean everyone tries to make you feel at home. Branton Dodson was very nice. I will be back when I need service again . More

Good customers services. I really like how the reception/ concierge gave us a run down on how they sanitary everything. I also enjoyed the snack and concierge gave us a run down on how they sanitary everything. I also enjoyed the snack and More

I went to Modern Toyota for our van to be looked at. The service department came back and said that we need a new motor. So my wife and I began to look at vehicles. The Used Sales manager tried to sale service department came back and said that we need a new motor. So my wife and I began to look at vehicles. The Used Sales manager tried to sale us a Dodge Durango and we told him and the salesman, NO!!!!!!!!!! We told them that we do not trust Dodge and we refuse to buy a Dodge. They was trying to low ball us on our Van and so we went to a different dealership. The other dealership that we went to they gave us way more than what I was expected and they gave us a vehicle that we wasn't expecting. Modern Toyota has lost me and my family as customers including their service. They will not see my face ever again. More

Great Car Buying Experience I checked out all of the Toyota Dealerships nearby before selecting Modern Toyota. Modern had the best selection, transparency in their pricing and ou I checked out all of the Toyota Dealerships nearby before selecting Modern Toyota. Modern had the best selection, transparency in their pricing and our salesman, Dan was great to work with. Top-Notch experience would definitely recommend. More

Down to earth, understanding, and made sure to do their best for you. Calib went out of his way to get the best deal he could for us. best for you. Calib went out of his way to get the best deal he could for us. More