Modern Toyota

I had a great car buying experience. A couple days later I went in to get door guards put on from the service department at Modern Toyota and that went well until a couple days later the A couple days later I went in to get door guards put on from the service department at Modern Toyota and that went well until a couple days later they started to peel off. I returned on 2/3/23 and when I pulled into the service department garage no one greeted me, so I got out of my car and no one still did not greet or acknowledge me. My car was parked in front of Greg Steward desk and I asked him if there was someone to help me with my situation with him responding very rudely that I would have to wait for someone to become free. So I got back in my car and sat down, at this time 10 minutes had already passed before a man named Reno asked if anyone has helped me and I responded no. Mr Reno immediately found someone to help me. At that time another vehicle pulled in with a white man in it and he was immediately greeted. I don’t like to bring race into a situation but based off the actions that I experienced I felt discriminated against as an African American woman. Josh Harrison and the service manager got my issue resolved. I am a first time Toyota owner and this had been my second visit to the service department and I just wished that the service department staff were friendlier to all people and not just the white people. I felt very uncomfortable and it should not be like that at any establishment. More

I was ready to buy the car and drive 287 miles to get it, but it was already sold - I had started filling out paperwork and trade in info. I was not happy to be told it wasn't available to me but it was already sold - I had started filling out paperwork and trade in info. I was not happy to be told it wasn't available to me More

Poor follow up to warranty issues. I have more than 4 months waiting for my stereo to be fixed and nobody is able to provide me an answer about the status of the replacement that they I have more than 4 months waiting for my stereo to be fixed and nobody is able to provide me an answer about the status of the replacement that they supposedly ordered back un July 2022. I tried to get people on the phone asking for answers and they just go from one department to another and nobody gave me a good answer of when I will get my stereo repaired. I will start doing bad reviews in all the sites that I can as it seems that on these sites they provide more answers than by phone or email. They are good selling but not good in following up of issues. More

Wanted to take a minute to compliment the management at Modern Toyota. After having a complication the day prior Yates Moon the Used Car Manager was very quick to call me first thing the next morning to di Modern Toyota. After having a complication the day prior Yates Moon the Used Car Manager was very quick to call me first thing the next morning to discuss and correct any issues. We talked about options going forward purchasing a 4runner and him and his team made it happen! I could not be more impressed with him and his team. Thanks to Yates Moon, Justin Spaugh and Susan Scoggins for smooth purchase. More

Follow this to the end. They actually came through. Took car in for an oil change. A Lexus. Came home and it was leaking. Took it back. They tried to tell me that the pan wa They actually came through. Took car in for an oil change. A Lexus. Came home and it was leaking. Took it back. They tried to tell me that the pan was worn-out and needed to be replaced for $780. Came home and called two Lexus dealers and they both told me that the car would have to have close to 200,000 miles before that was an issue. That whomever did the oil change must have stripped the thread. I called the GM. Not in. Asked for his next in line. Left msg for him to call me back. Then Left msg for service manager. Well over an hour and a half and nothing. Why should "I" pay $780 to fix a problem "they" created. Never a dealer again. Feeling like I'm dealing with Hendricks Toyota in Charlotte. My daughter is saving her money to pay cash next year for a car. I know where we won't be going. More

Great service and very customer friendly! Been with them 7 years bought 3 cars prius carry and avalon. Been with them 7 years bought 3 cars prius carry and avalon. More

Kind of a wonky experience. Received emails and text messages about a few different cars. Communication was a little confusing, wasn’t sure who i was talking to about which vehi Received emails and text messages about a few different cars. Communication was a little confusing, wasn’t sure who i was talking to about which vehicle at first. I had only requested info on one vehicle too. Never went to the dealership to test drive. Found a vehicle elsewhere. More

I got a generic response to a specific question until the GM asked how they did. Shortly I got a specific response that the car I was interested in was not win stock or otherwise available. I asked why they GM asked how they did. Shortly I got a specific response that the car I was interested in was not win stock or otherwise available. I asked why they advertised it for sale and why they paid Cars.com to advertise for them. No response! More

Helped with every step of the way. Great job. Thanks. Staff went out of their way to make it a great experience Great job. Thanks. Staff went out of their way to make it a great experience More

Sales person not professional my opinion one individual in particular is sad that he works there in particular is sad that he works there More