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Modern Toyota

Winston-Salem, NC

4.8
1,176 Reviews

3178 Peters Creek Parkway

Winston-Salem, NC

27127

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Showing 1,176 reviews

August 31, 2023

The service department is great. Easy scheduling process and comfortable waiting area with charging station and free drinks! Don't mind driving out of my way to get my service done More

by summerandheather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 05, 2023 -

Modern Toyota responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, The Modern Toyota Team

August 31, 2023

The wait for service is too long! Appointments mean nothing? Free LeBlue water is nice. More

by cvnva
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Robertson
Sep 05, 2023 -

Modern Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Best, The Modern Toyota Team

August 31, 2023

The folks in the service dept are nice. Service takes a little longer than I expect however, I can work in the waiting area without any problems. More

by Poppy
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Sep 05, 2023 -

Modern Toyota responded

Thanks for your great review, Poppy. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Modern Toyota Team

August 22, 2023

Very professional service and work performed on time. Ver nice people to work with. Enjoyed the experience More

by HuyNguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Aug 24, 2023 -

Modern Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Modern Toyota Team

August 22, 2023

Bought a car in 2021 and liked the experience so much that we bought another one in 2022. We have always had a good experience with the service dept as well. Usually have us out in less than an hour. The More

by vlunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 24, 2023 -

Modern Toyota responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best, The Modern Toyota Team

August 21, 2023

I have received wonderful service at this dealership for my Toyota Corolla for over a decade now. More

by Erinlbeck94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Aug 23, 2023 -

Modern Toyota responded

Thank you so much for your feedback as well as your loyalty, Erin. We appreciate building long-term customer relationships and we truly value your business. Best, The Modern Toyota Team

August 21, 2023

Love this place. They understand service...so much so that I drive an hour to have all our cars serviced here. From sales...to service...to basically anyone I have wo More

by TJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Aug 23, 2023 -

Modern Toyota responded

Thank you for the wonderful review and for traveling to Modern Toyota from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Best, The Modern Toyota Team

August 21, 2023

Modern Toyota provides excellent, friendly service. I have brought my truck here for every service. Reno and other team members keep me updated and provide constructive options on deals and when anythi More

by David.Hollar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reno, Courtney Crowley
Aug 23, 2023 -

Modern Toyota responded

Hi David and thank you! We can't tell you how much we appreciate your customer loyalty! Best, The Modern Toyota Team

August 21, 2023

Reno is the best! He's been my service guy for six years and he has been the best. Today, he was busy so I started out with another advisor, and things went south qu More

by Dpdmusik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reno
Aug 23, 2023 -

Modern Toyota responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, The Modern Toyota Team

August 21, 2023

Modern is a Great company with kind people. The Gold and Silver plus warranty is beneficial as well. More

by Cbo209
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 23, 2023 -

Modern Toyota responded

Thank you for this amazing review! We really appreciate your business. Best, The Modern Toyota Team

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