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Modern Toyota

Winston-Salem, NC

4.7
1,296 Reviews

3178 Peters Creek Parkway

Winston-Salem, NC

27127

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Showing 1,296 reviews

January 13, 2026

It was an awesome pleasant experience working with Dave Huspeth and Jason B. My Gr86 is phenomenal!!!!! More

by atibac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Brewer and David Huspeth 5 stars for both
Jan 13, 2026 -

Modern Toyota responded

Thank you for your review! We're happy to hear you had an awesome experience with Dave and Jason at Modern Toyota. Enjoy your Toyota GR86, and we look forward to seeing you again soon! Best, The Modern Toyota Team

January 08, 2026

Took two and half hours for a tire rotation joke of a dealership service. Terribly slow and horrible service. More

by Walkerjustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec
Jan 08, 2026 -

Modern Toyota responded

Thank you for your feedback, Justin. We understand your concerns regarding the wait time for your tire rotation and appreciate you bringing this to our attention. At Modern Toyota, we strive to provide efficient service, and your input is valuable in helping us improve. If you would like to discuss your experience further, please feel free to reach out to us. We hope to have the opportunity to serve you better in the future. Best, The Modern Toyota Team

January 06, 2026

Very clean, courteous, and well priced. They offer premium service at a wholesale cost. They serviced, and treated my 4Runner as if it just rolled off of the lot. I can’t say enough about t More

by Seascooch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Newberry, Dan Santorini, Allen Beck, Courtney Crowley
Jan 06, 2026 -

Modern Toyota responded

Thank you for your wonderful review! We’re excited to hear that you had a great experience at Modern Toyota and that our team treated your Toyota 4Runner with such care. Our team prides itself on providing premium service at competitive prices, and it’s fantastic to know that you appreciated that, along with the complimentary Coke! We look forward to welcoming you back for your next visit. Safe travels! Best, The Modern Toyota Team

January 06, 2026

Staff here are very customer oriented; from first person you talk to through pick-up! Always pleased with outcome and very comfortable place to wait during repair. Recommend! More

by mwilt2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Jan 06, 2026 -

Modern Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer-oriented staff at Modern Toyota. It’s great to know you felt comfortable during your wait and are pleased with the outcome. We appreciate your recommendation and look forward to welcoming you back for your next visit! Best, The Modern Toyota Team

January 02, 2026

I just bought a new 2026 Camry. I worked with Rich Maurals. He is an excellent sales person. Cars are too expensive but the actual buying experience was good. More

by mandelstamm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Jan 02, 2026 -

Modern Toyota responded

Thank you for your review, Mandel! We're thrilled to hear that you had a great experience with Rich while purchasing your new 2026 Toyota Camry at Modern Toyota. Our team understands that vehicle prices can be a concern, but we strive to make the buying process as smooth as possible. We appreciate your feedback and hope to see you again soon! Enjoy your new Camry! Best, The Modern Toyota Team

January 01, 2026

I went 2 times, each for a standard oil change and tire rotation. The first visit took just over 3 hours. The second visit took more than 4. During each visit I never received any updates on the progre More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Crowley
Jan 01, 2026 -

Modern Toyota responded

Thank you for sharing your experience with us, Eric. We understand your concerns regarding the time it took for your oil change and tire rotation, as well as the lack of communication during your visits. At Modern Toyota, we strive to provide timely and efficient service, and your feedback is invaluable in helping us improve. We encourage you to reach out to us directly so we can address your concerns. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Best, The Modern Toyota Team

Jan 01, 2026 -

Eric responded

You need to strive harder. It’s not difficult. Additionally you all don’t put covers on my seats or floor. You adjust the seat and don’t reset it. You turn off my driving settings. The entire way you act as a company is careless towards customers, and all about profit. Ironically if you were fast, you’d be more productive and profitable.

December 31, 2025

Modern Toyota is great! Always a friendly and attentive! Paul Chanthaphone is the best salesperson there, and Scott Beckwith is always awesome in service department! More

by Jessica030819
Recommend Dealer
Yes
Employees Worked With
Paul Chanthaphone
Jan 01, 2026 -

Modern Toyota responded

Thank you, Jessica! We truly appreciate your kind words about Modern Toyota and our team. We're thrilled to hear that Paul and Scott provided you with such outstanding service. We look forward to welcoming you back the next time you need assistance. Have a wonderful day! Best, The Modern Toyota Team

December 23, 2025

Everyone is so helpful and knowledgeable at this dealership! I never feel like I’m being pushed to spend more money than necessary. More

by mehinson623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Dec 24, 2025 -

Modern Toyota responded

Thank you for your wonderful review! It's great to hear that you found our team at Modern Toyota helpful and knowledgeable. Your satisfaction is our priority, and we’re glad you felt well-supported without any pressure. We look forward to seeing you again for your next visit! Best, The Modern Toyota Team

December 23, 2025

A month ago, I had an appointment for service and a recall. When I arrived, I was told 2-3 hours. 2 hours later I was told they didn't have the parts for the recall. Despite this, it took four hours. W More

by jonespb
Service Time
Recommend Dealer
No
Employees Worked With
Not naming them
Dec 23, 2025 -

Modern Toyota responded

Thank you for sharing your experience. We understand your concerns regarding service scheduling and wait times for both your appointment and recall at Modern Toyota. Your feedback is helpful in reviewing how service timing and communication are experienced by customers. If you’d like to discuss your visit further, please feel free to contact us directly. We hope to have the opportunity to improve your experience in the future. Best, The Modern Toyota Team

December 22, 2025

Excellent service department. They keep you informed throughout the process on what is going on with your vehicle. You get a video of the process as well well. Cooper my techni More

by wcualum1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cooper
Dec 22, 2025 -

Modern Toyota responded

Thank you for your wonderful review! We're glad to hear that you had an excellent experience with our service department at Modern Toyota. It's great to know that Cooper kept you informed throughout the process and provided valuable information for your future planning. We appreciate your kind words and look forward to assisting you again on your next visit! Best, The Modern Toyota Team

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