
Modern Toyota
Winston-Salem, NC
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Good Experience Martin Aykov was good to work with, very knowledgeable. However, I had an appointment to pick up the new car and didn't like having to wait 2 hours t Martin Aykov was good to work with, very knowledgeable. However, I had an appointment to pick up the new car and didn't like having to wait 2 hours to process the transaction and still not having everything done which means going back to the dealership to finalize. The new car should have been in the ready state to go at appointment time. Susan was great to work with the financial aspect of the transaction. More
Excellent experience Mr. David Tousey was very helpful and informative. He was friendly and helped us in a manner that wasn't pushy or "car salesman like". Ms. Judy Taylor Mr. David Tousey was very helpful and informative. He was friendly and helped us in a manner that wasn't pushy or "car salesman like". Ms. Judy Taylor was very kind and helpful when we sat down to take care of the financing end of it. , We also talked with Mr. Yates Moon who was very personable and informative. We would highly recommend the dealership. It was the best overall car buying experience that we have had. We will definitely return when we are in the market for another vehicle, used or new. More
Friendly, helpful, and knowledgeable! Our sales person was very friendly, answered all of our questions and helped us in every way possible to get the car of our dreams! He wasn't pushy an Our sales person was very friendly, answered all of our questions and helped us in every way possible to get the car of our dreams! He wasn't pushy and wanted to make sure we were getting exactly what we wanted. More
Helpful and pleasant buying experience Sales rep was helpful by providing information relevant to the vehicle. Various people at the dealership provided info concerning buying process and t Sales rep was helpful by providing information relevant to the vehicle. Various people at the dealership provided info concerning buying process and they were patient with me and my decision making More
A customer-first approach. David's handling of the entire sales process was great--that is, professional, friendly, and customer-oriented. It became clear to me over the course David's handling of the entire sales process was great--that is, professional, friendly, and customer-oriented. It became clear to me over the course of our dealings that the customer's interest was at the fore, producing an outcome that I, the customer, thought was excellent. More
Cool! Excellent! I like this team! Thank you, Mo, Alisson, and Charles! My car is beautiful! I hope everything will be good in future! Good luck! Excellent! I like this team! Thank you, Mo, Alisson, and Charles! My car is beautiful! I hope everything will be good in future! Good luck! More
Service done well and before promised Matt helped out with getting my car in and out. Car runs great and I will use Modern going forward for items I can't do myself Matt helped out with getting my car in and out. Car runs great and I will use Modern going forward for items I can't do myself More
Exceptional customer service Our salesman, Niven was so helpful, friendly and knowledgeable on Toyota products. The cars we test drove with him were explained thoroughly as we wer Our salesman, Niven was so helpful, friendly and knowledgeable on Toyota products. The cars we test drove with him were explained thoroughly as we were test driving, with quite a good distance to get a proper feel for the car. We ended up buying the highlander that was in the showroom and was the first car my husband and I saw, and test drove. No sharks here, just great relaxed car buying experience. More
1st. SERVICE EXPERIENCE, GREAT EXPERIENCE. AS I PULLED UP TO SERVICE department area, I was greeted. The rep. asked me if I have ever been here before and I said no. He explained to me in detai AS I PULLED UP TO SERVICE department area, I was greeted. The rep. asked me if I have ever been here before and I said no. He explained to me in detail and asked if I had any other issues besides my 5,000 service, again, I said no. Very professional and friendly. More
Outstanding first impression I bought a used Toyota elsewhere a few months ago, and brought it to Modern for its first service, still covered by the Toyota Care plan. Mr. Rene Lug I bought a used Toyota elsewhere a few months ago, and brought it to Modern for its first service, still covered by the Toyota Care plan. Mr. Rene Lugaro met me when I arrived and checked in my vehicle, then gave me a brief tour of the customer waiting area. Mr. Lugaro was personable, professional and efficient in my dealings with him and I am satisfied with the service given my vehicle. I intend to return to Modern for my next service. More