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Modern Toyota of Boone
Boone, NC
129 Reviews
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Showing 129 reviews
March 06, 2024
I had a great experience working with Josh, Hayden and Terri on my new 4Runner purchase. Their customer service was exceptional and really took care of me every step of the way. Will get a customer for li Terri on my new 4Runner purchase. Their customer service was exceptional and really took care of me every step of the way. Will get a customer for life. More
by amountaingirl
Employees Worked With
Josh, Hayden and Terri, Modern T Boone
Helpful January 21, 2024
I want to express my appreciation for Toyota's exceptional customer service during a challenging situation. Deborah Greer, in particular, was understanding and accommodating when we encountered un exceptional customer service during a challenging situation. Deborah Greer, in particular, was understanding and accommodating when we encountered unexpected road conditions on our Boone, NC trip. The awd vehicle proved invaluable on icy mountain roads. Keeping grip where a new X7 slid off the icy mountain road. Despite worsening weather conditions, making the return impossible. Toyota assured us of recovery once the roads clear. While the ongoing payment is a bit inconvenient, the safety-first approach and responsiveness demonstrate their commitment to customer well-being. Overall, a commendable experience, and I look forward to future rentals with confidence. More
by CK730
Employees Worked With
Deborah Greer, Modern T Boone
August 18, 2023
I DO NOT recommend purchasing a vehicle from Modern Toyota in Boone. I purchased a 2021 Tundra from this dealership on July 5th of this year. Everything was perfect, till it wasn't. They were kind enou Toyota in Boone. I purchased a 2021 Tundra from this dealership on July 5th of this year. Everything was perfect, till it wasn't. They were kind enough to deliver it to me some 3.5 hours away. I worked with Matt Grambo who is in sales as well as Laurel Roberts who is the business manager. Matt was just ok. He wasn't timely in his responses and several times I called Laurel instead and she was super responsive and did her absolute best to assist me even though it wasn't in her wheelhouse so to speak. Laurel is great! I would say that she is one of the most professional people in the business. I happen to work for a dealership and she is awesome to deal with. I also worked with the parts manager to get a few missing parts to the tonneau cover and he shipped them very expeditiously. This issue is with sales and sales management. As soon as I started driving the truck regularly on the highway, I started to notice a vibration at certain speeds (I did a quick test drive when Matt delivered the truck, but unfortunately it was a brief trip and I didn't notice it at the time) I am somewhat knowledgeable with cars and figured it was a tire issue or possibly a wheel issue. I'm not sure how the mechanic that certified it didn't notice the vibration, but nonetheless it is there. Modern was kind enough to reimburse me for the balancing of the tires as I took it to my local Toyota dealership to see what they suggested. These were brand new tires that were put on as part of the certification process. I was asked by my local dealership why they used the tires they used. Apparently Dunlop is a hard tire and the local dealer said it would't have used those tires on a 4x4 truck. They probably used them bc they are cheaper than better brands and they absolutely get horrible ratings on TireRack. After the balance and rotation of the tires, the vibration still exist. This is a truck that is 2 and a half years old with less than 29,000 miles when I bought it and had brand new tires installed as part of the certification process. I took it back to the local Toyota dealership who Road Force balanced the tires to help determine/eliminate the vibration. On a Road force balance you can determine if a tire or wheel is bad (out of round). The values given to me by the local Toyota Dealership indicate that 3 of the 4 tires pass, but they are towards the higher end of the scale and 1 of the 4 tires is above what most people in the business consider acceptable. I called Boone Toyota back to see if they would replace the one tire that seems to be the source of the problem and then Matt emailed me back to tell me they couldn't send me a new tire. They didn't ask for the printout from the Road Force Balance or anything. It appears they are trying to wash their hands of me. They didn't mind taking my 53K dollars when I bought the truck, but now that there is a relatively minor issue, they are passing the buck so to speak. I was told that I could take it to a tire shop that sells Dunlop tires, and they could handle it for me. I guess the tire shop would be eager to work on my truck and figure out the issue even though I spent no money with them. So, I basically spent a ton of money, to me anyway, and the tire issue is now my problem. All along I felt good about my purchased and questioned the low rating on DealerRater, but now I understand. Andy S. Lexington, SC More
by AndyS29073
Employees Worked With
Modern T Boone
February 23, 2023
Had an excellent experience working with Kyle, Laurel and Tanasha. Felt like we were old friends by the end of our transaction. Top notch folks who we highly recommend. Will definitely be back to trade here Tanasha. Felt like we were old friends by the end of our transaction. Top notch folks who we highly recommend. Will definitely be back to trade here again in the future. More
by Spflorist
Employees Worked With
Modern T Boone
August 30, 2022
Terrible customer service, salesman I dealt with was rude and made insulting comments to my husband about our financial situation. Also same salesman lied to us about vehicle we wanted to purchase. I wouldnt and made insulting comments to my husband about our financial situation. Also same salesman lied to us about vehicle we wanted to purchase. I wouldnt reccomend them if they were last car dealership on earth!! More
by Very upset customer
Employees Worked With
Modern T Boone
July 01, 2022
Took my car to them in January to be fixed. On my way home about 20. Invites later all the lights on my dash came on. When I got it home I found that there was very little oil and no coolant. I On my way home about 20. Invites later all the lights on my dash came on. When I got it home I found that there was very little oil and no coolant. I added the fluids as soon as possible but a short time after my car started to overheat. Brought the car back and was assured by the service guy it was the water pump. Did mention maybe having the gasket looked at but he said it was tested and they don’t think that it is an issue since they fixed the water pump and it was holding coolant. So I took his advise and went against having that checked. 4 months later my coolant light came on then my car shut down and I was stranded again. I have the car towed back to Toyota and they said I would need a whole new engine repair. Because I declined the gasket being checked, again with their advice, now my car isn’t drivable. They then refused to tell me the exact cost of repair and instead sent a salesperson to text me and offer to help me buy a car. The salesperson turned out to be rude and sarcastic and no help was offered by anyone. My husband tried to deal with their general manager who did nothing but drag this out for more time just to offer us $400 for my car. I 100% believe that if they fixed my car the first time, none of this would have happened. There was no apologies or any kind of accountability. Hopefully my experience will help someone in choosing wisely when it comes to their car service needs. More
by SadToyotaCustomer
Employees Worked With
Modern T Boone
June 21, 2022
I purchased my leased Rav4. The lease transaction was smooth. The sale of the leased vehicle, smooth. Have come back for service. Smooth. My business was valuable to them and I The lease transaction was smooth. The sale of the leased vehicle, smooth. Have come back for service. Smooth. My business was valuable to them and I felt like I was valued. I would recommend to my valued friends. More
by Terri
Employees Worked With
Modern T Boone
June 17, 2022
Excellent experience working with Terri and Steven together on my new Rav4. I knew everything upfront with pricing and had a great experience. I love my new Rav4 Thankyou! together on my new Rav4. I knew everything upfront with pricing and had a great experience. I love my new Rav4 Thankyou! More
by amountaingirl
Employees Worked With
Terri and Steven , Modern T Boone
August 17, 2021
Terrible terrible terrible!!Blown engine due to faulty Terrible terrible terrible!! Blown engine due to faulty oil change. Took vehicle for oil change, tire rotation and car inspection and a week later th Terrible terrible terrible!! Blown engine due to faulty oil change. Took vehicle for oil change, tire rotation and car inspection and a week later the engine blew on my ASU child so we got the vehicle towed to a garage in Boone where diagnostics determined too much oil put in vehicle or forgot to put oil back-in after the fact due to faulty oil change. 4 weeks later and dealership still doesn’t want to help, Toyota Corp doesn’t want to help. Terrible dealership and I’ve been a Toyota customer for decades. Do not waste your time going to this dealership. DO NOT! Horrible General manager, horrible parts and service director. Horrible! More
by ASU parent
Employees Worked With
David Parts/Service manager and Guy the GM , Modern T Boone
