Modesto Toyota

On 04/12/2026, my wife and I visited Modesto Toyota to purchase a Certified Pre-Owned Sienna. Our salesperson Walter was professional throughout. However, Store Manager Luis engaged in two instances of mi purchase a Certified Pre-Owned Sienna. Our salesperson Walter was professional throughout. However, Store Manager Luis engaged in two instances of misleading conduct. ISSUE #1 — DOC FEE MISREPRESENTED AS A GOVERNMENT FEE When I asked whether the $85 documentation fee could be waived as a goodwill gesture, I was told three times — by finance staff and then by Manager Luis — that it is a government fee they cannot control. This is false. The doc fee is a dealer-collected charge paid directly to the dealership, not any government agency. California law caps it at $85 but does not require dealers to charge it. When I pushed back, Manager Luis produced a printed industry document to support his claim. That document explicitly stated the fee "is not to be represented as a government fee." I highlighted that language on the spot. No apology or correction was offered. I requested Manager Luis return to address this — he did not. This may constitute a violation of California Business and Professions Code Section 17200 and Vehicle Code Section 11713. ISSUE #2 — IMPROPER DEMAND FOR A HARD CREDIT PULL We arrived with a bank pre-approval and were prepared to pay by check — no dealer financing was needed or requested. Finance staff nonetheless insisted a hard credit pull was required, citing identity verification as justification. This is not a valid legal basis. Under the Fair Credit Reporting Act, a hard inquiry requires explicit written consumer authorization, which we did not provide and were not obligated to provide. Avoid this dealership, their deceptive practices will waste your time in the best scenario. More

Very helpful and great customer service. I was happy to buy my first Toyota car I was happy to buy my first Toyota car More

Modesto Toyota has been my dealership since 2005. I trust their service and brand. Mike , the service advisor, is always exceptional. Knowledgeable, friendly, and always with a smile. I recommend thi I trust their service and brand. Mike , the service advisor, is always exceptional. Knowledgeable, friendly, and always with a smile. I recommend this dealership 100% More

This is, without question, the worst dealership in california and the worst experience I’ve had in California. What I encountered was a complete lack of integrity, accountability, and basic profession california and the worst experience I’ve had in California. What I encountered was a complete lack of integrity, accountability, and basic professionalism from start to finish. Starting Thursday, I was in direct contact with a salesperson named Xavier about a truck. I immediately placed a deposit to secure my position as second in line and even went as far as allowing them to run my credit to show I was serious and ready to move forward. I made my intentions crystal clear and stayed in consistent communication the entire time. Ahead of Saturday, I explicitly told Xavier—multiple times—that I had an event and would be unavailable that evening. I double- and triple-checked everything to avoid any confusion. Despite that, the truck was sold out from under me without proper notice. When I finally got ahold of Xavier, instead of taking responsibility, he tried to shift the blame onto me, claiming I was the one who was unreachable. That is simply false and completely unacceptable. After that, I was passed off to Cesar, who said he was “too busy” to help and never followed up as promised. I was ignored, left without updates, and effectively ghosted the entire morning. At that point, I escalated the issue to Mike Green, the General Sales Manager, expecting at least some level of accountability. He returned my call and apologize for their incompetence. From start to finish, this dealership showed zero integrity, terrible communication, and outright disrespect for their customers’ time and money. Taking a deposit, running credit, and then selling a vehicle out from under a committed buyer is beyond unprofessional—it’s dishonest. I strongly advise anyone considering doing business here to think twice especially with XAVIER and Cesar! Just go to a different dealership! More

This is, without question, the worst dealership in california and the worst experience I’ve had in California. What I encountered was a complete lack of integrity, accountability, and basic profession california and the worst experience I’ve had in California. What I encountered was a complete lack of integrity, accountability, and basic professionalism from start to finish. Starting Thursday, I was in direct contact with a salesperson named Xavier about a truck. I immediately placed a deposit to secure my position as second in line and even went as far as allowing them to run my credit to show I was serious and ready to move forward. I made my intentions crystal clear and stayed in consistent communication the entire time. Ahead of Saturday, I explicitly told Xavier—multiple times—that I had an event and would be unavailable that evening. I double- and triple-checked everything to avoid any confusion. Despite that, the truck was sold out from under me without proper notice. When I finally got ahold of Xavier, instead of taking responsibility, he tried to shift the blame onto me, claiming I was the one who was unreachable. That is simply false and completely unacceptable. After that, I was passed off to Cesar, who said he was “too busy” to help and never followed up as promised. I was ignored, left without updates, and effectively ghosted the entire morning. At that point, I escalated the issue to Mike Green, the General Sales Manager, expecting at least some level of accountability. He returned my call and apologized for the their incompetence. From start to finish, this dealership showed zero integrity, terrible communication, and outright disrespect for their customers’ time and money. Taking a deposit, running credit, and then selling a vehicle out from under a committed buyer is beyond unprofessional—it’s dishonest. I strongly advise anyone considering doing business here to think twice especially with XAVIER and Cesar! Just go to a different dealership! More

Tony was a great sales rep! Accompanied us ti’ll the end of the process! Accompanied us ti’ll the end of the process! More

The service department is top-notch. They communicate well, our prompt and courteous. I appreciate their professional approach to automotive service. They communicate well, our prompt and courteous. I appreciate their professional approach to automotive service. More

This dealership was amazing helped you with everything you needed and left you alone . So that’s the reason I came back to Modesto Toyota . Sam was so helpful Thank you so much . Fran you needed and left you alone . So that’s the reason I came back to Modesto Toyota . Sam was so helpful Thank you so much . Fran More

My service advisor, Fernando Moto was courteous, efficient and was able to explain to me all that was done to my car. I appreciated his polite demeanor and thorough information. efficient and was able to explain to me all that was done to my car. I appreciated his polite demeanor and thorough information. More

Very professional and helpful, Rafael Ramirez was very nice and explained everything, my car was very well done. nice and explained everything, my car was very well done. More