Moffitt Mazda

The service staff made multiple errors during my visit. They told me my claim had been denied and after calling my warranty company i found out my claim had never been submitted. When I came to retrieve m They told me my claim had been denied and after calling my warranty company i found out my claim had never been submitted. When I came to retrieve my car they had no clue where my car was located. This was a horrible experience! I asked to speak to a manager and that person wouldn't even hear me out on why I was disgruntled. 0/10 for moffit mazda More

I went online to purchase a used SUV that the Salesman told me was in stock. My Credit Union requested information on the SUV I was interested in. I requested 4 times to 2 different Salesman to email the told me was in stock. My Credit Union requested information on the SUV I was interested in. I requested 4 times to 2 different Salesman to email the requested information on the SUV I was trying to purchase to my Credit Union. I was told each times they were going to send it but they did not. While I was driving from Monroe to the dealership, the Salesman called me at 7:53am and assured me the SUV I wanted was there. After sitting there for 30 minutes, I had to ask to see the SUV that we've been communicating about since yesterday. I felt it was strange that if you are trying to sell a car to a person that you know is on their way to look at it, the car is not sitting waiting for the Buyer. The Salesman says he has to go across the street to the other lot to get the SUV I came to see. The SUV that we discussed several times yesterday; the SUV we discussed yesterday evening at 4:50pm and the one we discussed when he called me at 7:53am while I was driving there to the dealership. He comes back to tell me the SUV that we just discussed was given to someone else yesterday evening and it will be gone for 3 days. Then he tells me there is a white SUV like the one I wanted that I can look at. THESE PEOPLE ARE LIERS AND I WILL NEVER DEAL WITH THEM AGAIN!! THEY LIED TO ME TO GET ME THERE TO PUSH ANOTHER CAR ON ME PROBABLY BECAUSE I AM A WOMAN!! More

I got my car two months ago and they still don’t have my actual license plate ready and don’t care that the temp tag is expiring 🙁 actual license plate ready and don’t care that the temp tag is expiring 🙁 More

Service Department I purchased a new car and have return to have oil changes and tire rotations. I usually just drop it off this time I stayed and watched the service fr I purchased a new car and have return to have oil changes and tire rotations. I usually just drop it off this time I stayed and watched the service from the sales area looking into service bay.. I have a farm background and worked my way thru college at a dealership so I know cars and service. The serviceman change the oil and rotate tires as he did three state inspections on other cars during this same time. There was no inspections or checks ! maybe a quick glance at the tires as they were installed . I do have in hand a form with 18 listed checks or inspected items on the car. What upset me more was the use of a impact wrench to tighten the wheel lugs. He even went over each twice to make sure they were "Good and Tight". I took my car from the dealership to Pep Boys and had them loosen and torque the wheel nuts to Mazda specs. Impact wrenches are the main cause of warped brake rotors and the added bonus of being stuck on side of road with a flat tire and can't remove the lug nuts. Pep Boys also drained over a pint of oil from the motor due to a overfill. I don't know if he dialed it wrong or the auto fill device is not accurate. I will state I didn't go see the service manger or report the problem to anyone. I had been told they used torque sticks during a earlier service visit. This looked like his normal routine and the service manger is in the bay with a clear view of this area so he knows what is happening. Will I go back? Maybe for warranty work! You may have a different experience. Good Luck! More

Great dealership In January 2017, I was shopping with my mother when she bought a Mazda 6.After shopping many brands, Moffitt gave us the most personalized service and In January 2017, I was shopping with my mother when she bought a Mazda 6.After shopping many brands, Moffitt gave us the most personalized service and Mazda gave us the most bang for the buck. Our salesman Michael Dale was very polite, and easy to deal with. It seemed like he cared about our needs. I ended up buying a new cx9 for me and cx5 for my wife the next month. I wouldn't have chosen the Mazda brand if it wouldn't have been for the impression Moffitt made on me. A+++ More

Don't buy from bossier Mazda The floor salesmen cussed me out and called me a liar after taking my brand new week old cx5 bc windshield wipers wouldn't turn off! Refused to give m The floor salesmen cussed me out and called me a liar after taking my brand new week old cx5 bc windshield wipers wouldn't turn off! Refused to give me a free car was and full take of gas as well!!! Was supposed to be complimentary! Bs! More

service department I went in yo get an inspection, came out with other problems, they didn't put my underbelly back on came off driving down the road!!! They won't take I went in yo get an inspection, came out with other problems, they didn't put my underbelly back on came off driving down the road!!! They won't take responsibility!! More

Good communication Great understanding and communication by Mike Guy! Took car in for repairs and poor communication, mainly on my part, to ensure repairs were done! Aft Great understanding and communication by Mike Guy! Took car in for repairs and poor communication, mainly on my part, to ensure repairs were done! After speaking with Mike Guy, made an additional appointment to have repairs completed! Thank Mike!! Will update when service is complete! More

Great Family Owned Dealership I have purchased two Mazda's from Moffitt Automotive in the last year. I have no issues and the service department does great. Goes beyond what I woul I have purchased two Mazda's from Moffitt Automotive in the last year. I have no issues and the service department does great. Goes beyond what I would expect. More

Impeccable Experience!!! The entire staff and ownership at Moffitt (Mazda, Porsche, Audi,& VW) is incredible. They are our "car people" not our Mazda dealer. We have now p The entire staff and ownership at Moffitt (Mazda, Porsche, Audi,& VW) is incredible. They are our "car people" not our Mazda dealer. We have now purchased a Mazda and a Porsche from them and couldn't ask for more. After years of poor service and driving 3 hours to Houston or Dallas dealerships for Porsche service we came upon this little gem across the border and 1.5hrs away! If you like a dealership who places their priorities on a posh flashy showroom yet you are constantly returning your car for the same issues and no one knows your name go to Houston or Dallas. But, if you want a dealership who CARES, hires staff that goes ABOVE and BEYOND, who is KNOWLEDGEABLE, provides excellent SERVICE, and is PROFESSIONAL go to Moffitt! More