I have read some of the other reviews and I do not agree. I have always had a good experience with Moffitt. I have owned both Mazda and Volkswagen and they have always made it a pleasure. Ask for one of "the Jennifers", there is more than one. So I deal with one Jennifer for Volkswagen and one Jennifer for Mazda. I have NEVER had an issue getting in touch with service. If I can't get them on the phone immediately when I call in, I leave a message and they return the call. I also take advantage of email. Anyway, everyone is great. Mr. Art the shuttle driver is amazing. You will not be strangers long!