Moffitt Volkswagen

This service department is the absolute worst, bordering on criminal. Maybe it's because they know they are the ONLY Certified Volkswagen service center within any conceivable reasonable distance that they on criminal. Maybe it's because they know they are the ONLY Certified Volkswagen service center within any conceivable reasonable distance that they think they can get away with such horrendous service. Every single time I take my Volkswagen in to get serviced, it comes back with a new problem. And these problems always lead to another problem, then another, and another. I live about 100 miles away from the service center, and more often than not, the Check Engine light comes on before I can make it home. For those times that it doesn't, it's sure to come on within the next couple days. I had another mechanic take a look at it after Moffitt charged me over $1000 to fix a problem that they caused (which they didn't even fix), and that mechanic found "obvious signs of sabotage" in different areas of the engine, fuel lines, etc.; as he put it "things that didn't make any sense to occur normally, since other parts around it were completely fine." Loosened hoses, loosened bolts, things that seem to have been done deliberately that would cause major problems in the future, but would take time to progress. After paying him to fix what Moffitt broke, he also fixed all signs of sabotage for free. After that, my car ran like it was new again. No issues at all. I would like to say that would be the end of it, but it's not. The most recent issue going in is the 90k mile scheduled service. Since my vehicle is a convertible, it requires the seals to be lubricated annually, at the very least. So I request this service as well. But they don't do it because they claim that my convertible top doesn't work. It worked fine when I had it sent to them, but now they claim that it is magically broken?? And now I'm going to have to PAY THEM to fix something that worked when I sent it to them, because they know that no one else will even touch a Volkswagen convertible top. They will find ANY way, ANY WAY AT ALL to break your vehicle. Because they know Volkswagens are notoriously difficult to work on, and they are the only Certified Volkswagen service center around. So they will screw you repeatedly, blatantly, and unapologetically. Even now, the service manager will not return my phone call, so they have no qualms with delivering horrible service, zero communication, and charging you out the nose for it. The entire service department needs to go. Except Whitney. She's nice. More

I left the dealership after an oil change. Drove home which is 90 miles and today there is oil all over my garage. The undercarriage of my car is soaked with oil. They obviously do not know how to put an which is 90 miles and today there is oil all over my garage. The undercarriage of my car is soaked with oil. They obviously do not know how to put an oil plug back in. This is a brand new car - 2021 Jetta. There is no oil left in my car. This is the 3rd incident at this dealership. I would stay far away from there. More

Can’t speak for sales, but the service department leaves much to be desired. They rarely answer their phones after being transferred and I had my appointment canceled twice. Once for weather, but was not re much to be desired. They rarely answer their phones after being transferred and I had my appointment canceled twice. Once for weather, but was not rescheduled until after leaving two messages. After I finally did get an appointment it was later canceled after I was told all the technicians would be taking time off... I do not recommend them. More

Loved the attentiveness of Ethan! He addressed all of our concerns and made sure that all of our needs were met! He did an awesome job! concerns and made sure that all of our needs were met! He did an awesome job! More

We had a wonderful experience doing business at Moffitt Volkswagen. It was well worth the 3 hour/220 mile drive from Fort Worth, TX. Both Vanessa and Ted worked with us during the week to get the deal and Volkswagen. It was well worth the 3 hour/220 mile drive from Fort Worth, TX. Both Vanessa and Ted worked with us during the week to get the deal and financing application done ahead of our arrival so the whole process would be expedited. I had some extra on-site requests regarding items on the car that their entire team took care for us while we were signing paperwork. Everyone was very frindly and professional. More

Great experience, we worked with Bruce and he got us the best deal possible for the new vehicle we wanted and best trade deal for our 2016 fiesta. best deal possible for the new vehicle we wanted and best trade deal for our 2016 fiesta. More

This is my third VW Beetle to buy from Vanessa at Moffitt VW ❤️ That says EVERYTHING! It’s the friendly service that keeps me coming back. VW ❤️ That says EVERYTHING! It’s the friendly service that keeps me coming back. More

My husband and I had the most amazing smooth Car buying experience we have ever had. Mack was professional and very personable and answered all of our questions. We will definitely keep our business with experience we have ever had. Mack was professional and very personable and answered all of our questions. We will definitely keep our business with Moffitt VW. More

My family and I had the best experience at Moffitt Volkswagen. Everyone was very accommodating and super polite. We were super pleased and would recommended to anyone. Volkswagen. Everyone was very accommodating and super polite. We were super pleased and would recommended to anyone. More

Get service and great people. I highly recommend coming by Moffitt Volkswagen, Mazda, Audi for new or used car purchases. Bruce is the man, come see him today! by Moffitt Volkswagen, Mazda, Audi for new or used car purchases. Bruce is the man, come see him today! More