Mohawk Honda - Service Center

Above and beyond service I went in to get my A/C checked, and was disappointed at the news I received. I was told I needed a new part that would cost me 800 dollars. I have a I went in to get my A/C checked, and was disappointed at the news I received. I was told I needed a new part that would cost me 800 dollars. I have a lease still under warranty and couldn’t figure out why this wasn’t covered. After speaking to the GM we got the price down significantly and scheduled my service to be completed. When I went to pick up my car, I was so pleasantly surprised to find that it was covered in full. When I asked what happened, Ashely who was my service rep, had put in a claim to Honda and got my repair covered in full. She went above and beyond to help me get the best deal for this fix and I couldn’t praise her enough for all she did for me. Also thank you to Thomas for showing me some options while debating on my next steps! You were so helpful and kind, and never pushed me into a decision. Thank you!!!! More

Awesome service! Goes the extra mile! Brought car for state vehicle inspection. Upon entering welcomed right away by two service people. Good wait of 30 mins to get done. Ian Connor took c Brought car for state vehicle inspection. Upon entering welcomed right away by two service people. Good wait of 30 mins to get done. Ian Connor took care of my car. Explained to me what was done, what were the results, what should be done next time I come around, even explained standards vs what my car is, really good to know how well my car is performing. And a nice bonus of car wash!!! More

Excellent Service experience.. I can’t be happier with the overall service I’ve gotten from Honda’s service people. The service gets done on time. Everyone seems to go out of their I can’t be happier with the overall service I’ve gotten from Honda’s service people. The service gets done on time. Everyone seems to go out of their way to make you happy.. I give them 5 star .... More

Excellent customer service for Ashley Dobbs I would like to recognize Ashley Dobbs for her excellent customer service while we had our Honda Civic in for service. Ashley regained my confidence I would like to recognize Ashley Dobbs for her excellent customer service while we had our Honda Civic in for service. Ashley regained my confidence with Honda after an unpleasant warranty experience with Corporate Honda. Mohawk Honda is very fortunate having Ashley in your organization. She really understands the importance of customer service and listening to her customers’ concerns. Thank you, Ashley, Marylou Brumley More

Great repair service advisor I was having some trouble with my CRV and working with service advisor Vincent Huba was terrific. He listened to my concerns and validated them. I jus I was having some trouble with my CRV and working with service advisor Vincent Huba was terrific. He listened to my concerns and validated them. I just picked up my car and I’m sure they finally fixed the issue. He made the whole process less stressful. Thank you. More

Outstanding Customer Service I recently brought my accord for service and Ashley went above and beyond to be sure the rip in my seat was covered with the protection plan I purchas I recently brought my accord for service and Ashley went above and beyond to be sure the rip in my seat was covered with the protection plan I purchased. She handled the 3rd party company herself and really went to bat for me! She ended up proving my rip should be covered and immediately got me scheduled to have it fixed. She was welcoming and professional and truly exemplifies customer service at its best. I have been with Mohawk Honda for many years, but how she handled this situation solidified my desire to stay with them when my lease is up. More

Great customer service I brought my honda piolet in for service and found out it needed extensive work done. John Higgins helped me get Honda to cover the hefty costs of the I brought my honda piolet in for service and found out it needed extensive work done. John Higgins helped me get Honda to cover the hefty costs of the repairs! In the end i decided to trade my car in and purchased a newer used vehicle with Mike Speranza's help! Everything was done quickley and efficiantly! Everyone worked hard to get me in a newer vehicle that has extensive coverage! More

They made my day! I dropped my diamond ring in my Honda Touring and it went under my seat. I looked EVERYWHERE for it and could not find it...I was panicked! I called I dropped my diamond ring in my Honda Touring and it went under my seat. I looked EVERYWHERE for it and could not find it...I was panicked! I called Mohawk Honda and had the good fortune of having my car seen right away. The employees in the service department were very professional and considerate. The vowed they would do everything they could to retrieve my ring. I went into the shop where I met with Walt the mechanic. Walt also reassured me that he would do his very best to find my ring and I believed he would. Walt came out to the waiting room, stood next to me and extended his hand which had my ring on his pinky! I was so excited I hugged him. Walt took me into the shop to show me the trip my ring made through my car-he actually had to take the seat out to retrieve it. Walt is my hero and made my day! All of the folks in the service department were fantastic. Imagine my surprise when I went to pay my bill and they told me there was no charge...and they even washed my car! Thank you Mohawk Honda for making my day . More

Effective, Informative and Relaxing The customer service skills and plethora of knowledge possessed by Ashley Dobbs, Service Advisor was both beneficial and reassuring. Ashley is a well- The customer service skills and plethora of knowledge possessed by Ashley Dobbs, Service Advisor was both beneficial and reassuring. Ashley is a well-rounded professional in her industry and knows a lot about the different faucets of vehicles - sales, maintenance, services, buying vs. leasing and much more. Although I was at Mohawk Honda for a simple oil change and tire rotation, Ashley shared her various experiencing with me, which I truly appreciate. Ashley also communicates very well and kept me informed regarding the process of my vehicle. Although they were running behind due to the demands of other customers, she constantly checked-in on me to ensure I was content and comfortable. After my vehicle was complete, she went over all the information with me in detail and made sure I knew what took place. Ashley is personable, proficient, and transparent, which are crucial skills for a Service Advisor. More

ONCE AGAIN Beyond EXCELLENT John Higgins of Mohawk Honda is consistently the BEST Service Provider I have ever experienced at ANY dealership!! He really knows HONDAs, inside and John Higgins of Mohawk Honda is consistently the BEST Service Provider I have ever experienced at ANY dealership!! He really knows HONDAs, inside and out (even my 2005 ACCORD) and he can and does provide advice and recommendations which are always meaningful to a lay person. He never talks DOWN to any customer and always answers questions professionally and more than politely!! A real asset to a wonderful dealership like Mohawk Honda, as is proven by my 14+ years loyal customer following. More