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Mohegan Lake Volkswagen
Mohegan Lake, NY
585 Reviews
We are not looking for a one time transaction with any of our clients. We are truly looking to build a long term relationship. It is this philosophy that has enabled us to continue in business for over 40 years through out the most difficult of times in the auto industry.
We will do everything within our power to ensure that you are a valued client and totally satisfied.
When you enter the showroom doors you will immediately see and feel the Mohegan Lake Difference. No pressure, take your time, go at your own pace, that's what your buying experience will be like.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 585 reviews
October 19, 2023
Internet bait/switch game played here. Confirmed vehicle Jetta GLI availability and told it would be ready for test drive. 1 hour drive to dealer and told car was sold and not available Confirmed vehicle Jetta GLI availability and told it would be ready for test drive. 1 hour drive to dealer and told car was sold and not available when I arrived. Tried to blame internet sales dept person, paperwork. BTW car still “for sale” and has been on lot several months to ‘fish’ people into this loser dealership! More
by John
Employees Worked With
3 different people
Helpful October 14, 2023
Bought 2022 Volkswagon Taos SE , notorious for missing coolant issues. Had to complain 3 times before finally getting head gasket checked and coolant leakage confirmed. Two months later all calls ignored coolant issues. Had to complain 3 times before finally getting head gasket checked and coolant leakage confirmed. Two months later all calls ignored and when I went to dealership Service Manager Basim Hanif was rude, obnoxious and became physically aggressive and had to be held back by the Audi Sales Staff. Complained to Saki the VW sales manager who promised he would resolve issue and all now he is ignoring calls as well. Brand new car and they don't want to fix it UNDER WARRANTY. Worst Service ever, as a US Marine Veteran I'm disgusted by the way I was treated. Tell all my Lakeland Football, Soccer, Field Hockey, Basketball friends and families to STAY CLEAR of this shady buisness! More
by usmcmaggot
Employees Worked With
Basim Hanif - Service Dept
October 07, 2023
We were interested in a 40th Anniversary Edition GTI. Even though their website price was about $2000 over MSRP we drove 3 and a half hours to the dealership. Salesperson discussed the car and explain Even though their website price was about $2000 over MSRP we drove 3 and a half hours to the dealership. Salesperson discussed the car and explained the features. We then went for a test drive with salesperson showing us where to drive. We drove on a very straight flat, somewhat congested road with no hills or curves. Then made a U turn and came back the same way. Don't think we exceeded 35 mph. This was a total waste of time. Then they show us all of the costs and mention they are adding a $10,000 surcharge on top of the already higher MSRP! Website said nothing about this! We then drove 3 and a half hrs back home. More
by jd
Employees Worked With
Forgot his name
September 22, 2023
Terrible management and communication. Very disappointed with the customer service. It took 5 days to figure out what was wrong. I hope management changes. Very disappointed with the customer service. It took 5 days to figure out what was wrong. I hope management changes. More
by gracemilde
Employees Worked With
Sim
September 22, 2023
Service was horrific. Had appt for service today. After 7hrs waiting for my car to be serviced, with little communication, I finally got my car returned. Short staffed & p Had appt for service today. After 7hrs waiting for my car to be serviced, with little communication, I finally got my car returned. Short staffed & poor management. More
by Stasica
Employees Worked With
Service
July 17, 2023
The service is terrible, they do not communicate with the client, they evade calls, and they do not want to cover what is established by the vehicle's warranty. client, they evade calls, and they do not want to cover what is established by the vehicle's warranty. More
by EGC
Employees Worked With
SIM HANIF
May 11, 2023
Tommy,the salesman was awesome. Made me feel I was getting the best deal. Which. I really did.And their service department makes you feel a part of the VW family.I really recomme Made me feel I was getting the best deal. Which. I really did.And their service department makes you feel a part of the VW family.I really recommend them. From purchase to service,hands down , One of the top dealerships period. Sim from the service department is a really good dude .I shall be going back to them. More
by Lindonl
Employees Worked With
May 04, 2023
AVOID. DEALER RUNNING INTERNET PRICING BAIT AND SWITCH SCHEME. COMPLETE FRAUD. STAY AWAY. DISHONEST SELLER. DEALER RUNNING INTERNET PRICING BAIT AND SWITCH SCHEME. COMPLETE FRAUD. STAY AWAY. DISHONEST SELLER. More
by SHOOTINGSTAR00014
Employees Worked With
