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Molle Toyota
Kansas City, MO
4,776 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 08, 2019
High-Quality Service @ Molle I've only had my oil changed and tires rotated at Molle. I generally do not make an appointment, though they get me in and out. I'd recommend their se I've only had my oil changed and tires rotated at Molle. I generally do not make an appointment, though they get me in and out. I'd recommend their service department to anyone. More
by TAHJKCMO
Verified CustomerEmployees Worked With
Gene White
November 08, 2019
Very professional and responsive. Messrs. Gooden and Johnson were highly knowledgeable, practical, responsive, and efficient. They were good to work with and I look forward to doing s Messrs. Gooden and Johnson were highly knowledgeable, practical, responsive, and efficient. They were good to work with and I look forward to doing so again in the future. More
by JUDGE_OHARA
Employees Worked With
Anthony Gooden, Darnell Johnson
November 08, 2019
Excellent service with a smile! I continue buying from Molle because of the awesome service center! This past year they seem to have tightened up the operation - a few years ago I wa I continue buying from Molle because of the awesome service center! This past year they seem to have tightened up the operation - a few years ago I was getting concerned! Cheers to management for recognizing your sales will go down if you let the service center degrade!! My experience yesterday was excellent on all fronts!! More
by TODDSELLS
Employees Worked With
Jason Murray
November 08, 2019
Ok for oil change Took less time for oil changed Wished for car wash !!!!! Wished for car wash!!!!!!! He helped with connecting my Bluetooth I wish I could use all Took less time for oil changed Wished for car wash !!!!! Wished for car wash!!!!!!! He helped with connecting my Bluetooth I wish I could use all my coupons the same time!!!!!! More
by NICNAC53
Employees Worked With
I don’t remember his name
November 08, 2019
Flat tire replaced! Thanks to Jason my extended warranty replaced my tire. I was tired of filling with air 3 days! Jason Murray stayed on top of tire replacement and Thanks to Jason my extended warranty replaced my tire. I was tired of filling with air 3 days! Jason Murray stayed on top of tire replacement and kept me informed; THANKS More
by SJSAGEKC
Employees Worked With
Jason Murray
November 07, 2019
Easy to Schedule I was able to set up the appointment by phone and dropped my RAV4 off to have the maintenance done. They completed it sooner than I expected, and I w I was able to set up the appointment by phone and dropped my RAV4 off to have the maintenance done. They completed it sooner than I expected, and I was able to pick it up at my convenience. I believe everything was done correctly. Only one minor detail remained. The warning that the 5000 mile maintenance is due remains on my display. I will need to reset it myself, although that should not have been necessary. More
by RONALDFISCHER555
Employees Worked With
Justin Ayers, Randy Stendebach
November 07, 2019
Possibly most unethical Toyota service dept in KC. I had issues (late Summer/Fall of 2018) in my 2016 Certified Camry I purchased at Molle. The issue was that the condensation lines were backing up i I had issues (late Summer/Fall of 2018) in my 2016 Certified Camry I purchased at Molle. The issue was that the condensation lines were backing up into my car and produced a rancid water smell and drenched my carpets. Molle’s diagnosis was clogged drains and that it can happen from leaves, spider webs etc. The 1st option was to the remove carpet, clean and disinfect, unclog/repair the lines and replace with new carpet for around $2K+. The 2nd option was to remove the carpet, clean and disinfect, unclog/repair the lines and also clean and disinfect the carpets once removed and reinstall them for $500ish. We chose option one with confidence from Molle that this would be a good option. In the initial service visit and process they had my car for 2 weeks returned it saying they got it all cleaned unclogged and disinfectant bombed both the car without the carpet and then once carpet was cleaned it was disinfectant bombed as well and then reinstalled. A day later I returned as the smell was back. Molle inspected again the lines and said they were slightly clogged. They refreshed the AC lines with disinfected and told me to stop using recirculate because it would pull any residual smell from the floor and was told to leave windows open as much as possible. I retuned two more times only to receive the same comments and or say they couldn’t tell there was an issue and said they’ll now need to go ahead and replace carpet at and additional $2K since the issue continued. Seeing the number quickly growing and growing in more frustration I called the issue into my auto insurance policy holder. They asked if I wanted to have the work done at Molle andI said no that they’d not been helpful so far. Upon diagnosis with another approved Toyota service partner the diagnosis was clear as soon as the started to remove the carpet. I say started to remove as I was told right away that the carpet had never been removed as Molle had indicated and charged me for. The carpet in fact had hardly been pulled back to inspect underneath. There was a large amount of mold and standing water that had never been addressed and couldn’t have been unless the carpet had been completely removed. There were factory identifiers that would indicated if the carpet had been removed and it certainly had not. The diagnosis was relatively simply even if the carpets were only partly pulled back. Now with the carpets full removed the issue was indeed the condensation lines, however they were not plugged. Instead the main line had become dislodged from protruding through the bottom of the cabin and was now simply pouring condensate into the cabin instead. It took just a few days to completely clean the vehicle of the mold and yuck, the carpets completely replaced and the actual problem was fixed. My car smells new again and I’ve had no issues what’s so ever. I was informed from a friend that they’d never do business at Molle after a bad service experience years ago and it seems that the same level of service and dishonesty continues in to 2018-2019. Very disappointing that this dealership continues to do business in this manner. I love Toyota’s and have been long time family owners of the vehicles, but if this review helps someone make an informed decision about what it can be like to do business at Molle Toyota I feel it appropriate to offer this lengthy, but honest review. Honesty seems to be a limited asset at Molle. I can’t remember all the people I worked with from Sale to service, but this ultimately lies on management. More
by CSMRJCORD@GMAIL.COM
Employees Worked With
Jim Seaman, Nathan Coker, Rick Gannon, JR Schaffer, John Sanson, Gene White, Sean Gavin, Don Glenn, Darnell Johnson, Monty Knight
November 07, 2019
Body Shop Fixed damage to rear bumper and side panel in three days !!! Excellent service !!! Recommend them for any of Your service needs ! This is the second T Fixed damage to rear bumper and side panel in three days !!! Excellent service !!! Recommend them for any of Your service needs ! This is the second Toyota We have had serviced here ! More
by FRANK.FASL
Employees Worked With
Jason in the Body Shop !
November 06, 2019
Great Salesman in Toy Lipari. Sales Manager not so much Bought a new Highlander XLE. Had particular needs both on features, cost, along with time constraints to spend closing the sale. Salesperson Tony Li Bought a new Highlander XLE. Had particular needs both on features, cost, along with time constraints to spend closing the sale. Salesperson Tony Lipari met all expectations, but was treated disrespectfully by his sales manager in front of me (the customer). Having spent years running supply chains including customer service functions, if this was more than an aberrant one-time experience, then it is certainly something that needs correction. I have also used Molle's service center and can vouch for their expertise and timely service performance. My only criticism of this dealership as a whole is something out of their control-- the roads around them are crowded and further disrupted by ongoing construction. Hopefully that will resolve itself, as I plan to go nowhere else for service or purchase. More
by BILL7191
Employees Worked With
Tony Lipari
November 06, 2019
Broken Seat Sean Gavin was professional, knowledgeable and efficient. Sean called me quickly and was specific in his explanation and recourse for the issue. My Sean Gavin was professional, knowledgeable and efficient. Sean called me quickly and was specific in his explanation and recourse for the issue. My sales person was excellent as well. More
by cdwagers
Employees Worked With
Sean Gavin
