
Molle Toyota
Kansas City, MO
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Mutual appreciation For whatever reason, lug bolts on my Tundra often break. That was case Sat. The tech ordered a new one but when it arrived it was the wrong size. They For whatever reason, lug bolts on my Tundra often break. That was case Sat. The tech ordered a new one but when it arrived it was the wrong size. They had to find the correct one. My oil change ended up being 3 hrs long. It was inconvenient but not the end of the world as my plans were not greatly impeded. The tech apologized and comped my service. That goes a long way...taking responsibility and doing your best to make it right. Even though I don’t think the lug bolt was broken because of negligence or carelessness. That’s great customer service. More
professional Everyone I dealt with was professional. No sales hype, fairly straightforward. No pressure. I can't remember the Finance manager i worked with but Everyone I dealt with was professional. No sales hype, fairly straightforward. No pressure. I can't remember the Finance manager i worked with but i would give him 5 stars also. More
check up they help to keep car in running shape and important to have it checked periodically ..having the warranty helps to insure the visit and reminder they help to keep car in running shape and important to have it checked periodically ..having the warranty helps to insure the visit and reminder More
Fast and painless From the time I drove into the service area the experience was positive. The gentleman who helped me was great he not only had them change my oil, but From the time I drove into the service area the experience was positive. The gentleman who helped me was great he not only had them change my oil, but had the whole car checked because my free service is running out soon. He even got an umbrella and walked me to my car. What service!! More
Friendly, courteous service The staff at Molle Toyota is great to deal with. They are courteous, friendly and informative.They go above and beyond to be helpful. Leo drove me to The staff at Molle Toyota is great to deal with. They are courteous, friendly and informative.They go above and beyond to be helpful. Leo drove me to work and was great conversationalist and and a good driver. More
GREAT! I Worked with Ed, he was awesome! Very personable and patient. Never felt rushed or pressured to make any decisions! Would definitely recommend to eve I Worked with Ed, he was awesome! Very personable and patient. Never felt rushed or pressured to make any decisions! Would definitely recommend to everyone More
What, no car wash? Let’s be honest, almost all dealers provide good maintenance. If they don’t, the don’t stay in business; so it’s the little things that keep customer Let’s be honest, almost all dealers provide good maintenance. If they don’t, the don’t stay in business; so it’s the little things that keep customers coming back. We’ve been going to Molle for ten years now. We’ve bought two automobiles and had all the service done on them there. But lately, they’ve changed. We used to get our cars washed after maintenance, but they haven’t done that the last couple of times. Kind of disappointing. Like I said, it’s the little things. More
Awesome service Todd Henston was so awesome. He talked to me for a while to find out what I was looking for and showed me several options that matched. He was super l Todd Henston was so awesome. He talked to me for a while to find out what I was looking for and showed me several options that matched. He was super laid-back and friendly, and even made himself available for things I needed after I bought the car. Couldn’t ask for a better experience! More
Friendly service Rodney was the best help so friendly. I was looking for a new vehicle as I had been without for 9 months. They really tried to help an get me exactly Rodney was the best help so friendly. I was looking for a new vehicle as I had been without for 9 months. They really tried to help an get me exactly what I wanted an needed. I live toyota! More
Great Experience! We appreciate the excellent professional service given to us by Clayton Bailey. He located the Avalon Limited car we wanted and he worked with us and We appreciate the excellent professional service given to us by Clayton Bailey. He located the Avalon Limited car we wanted and he worked with us and management to provide a great deal for us. He kept contact with us and was gracious to our requests to drive the care more than once. Overall a great experience. More