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Molle Toyota
Kansas City, MO
4,784 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 31, 2019
Excellent customer focused service! I went into Molle Toyota after having a bad experience at another Toyota dealer, Molle was easy to work with and they treated me like a knowledgeable I went into Molle Toyota after having a bad experience at another Toyota dealer, Molle was easy to work with and they treated me like a knowledgeable buyer and did not try and play games. I enjoyed the fast, easy, transparent service. More
by JENNIFERSIREK
Verified CustomerEmployees Worked With
Clayton Bailey, Terry Mykins, Darnell Johnson
March 30, 2019
Great staff. Thank-you. We are so happy with our new car:) It was a wonderful, no pressure experience. Anthony was extremely knowledgeable and patient with us. We learned so much from him about our new awd P It was a wonderful, no pressure experience. Anthony was extremely knowledgeable and patient with us. We learned so much from him about our new awd Prius. Both Darnell and Anthony were so helpful. Thank-you! More
by JINING.I.WANG
Employees Worked With
Anthony Gooden, Darnell Johnson
March 29, 2019
Overpriced oil change Was charged $91 for a synthetic oil change. They charged me $55 for the oil and the rest towards labor. I think that is way too much for 10 mins of wo Was charged $91 for a synthetic oil change. They charged me $55 for the oil and the rest towards labor. I think that is way too much for 10 mins of work.! More
by ARJUNNG
Employees Worked With
Kirk Vandaveer
March 28, 2019
Very helpful and friendly team. Team was very helpful - told me the results of the maintenance and work was done timely. The waiting area is very nice - only change would be better Team was very helpful - told me the results of the maintenance and work was done timely. The waiting area is very nice - only change would be better coffee. Thank you. More
by WILLIAMSKIPHOFFMAN
Employees Worked With
Tim Sutherland
March 28, 2019
wonderful experience! Great people with great service! I would definitely recommend it! I’ve never felt more comfortable purchasing a vehiclel! Ismael made the experience v Great people with great service! I would definitely recommend it! I’ve never felt more comfortable purchasing a vehiclel! Ismael made the experience very fun! Thank you Toyota! More
by CODYODOM1
Employees Worked With
Ismael Sabeha, Darnell Johnson
March 28, 2019
Concerned, personable and honest service. I had already scheduled for a Wednesday oil change and brake-check when on Sunday, I realized the battery light come on. I parked the car until Tuesda I had already scheduled for a Wednesday oil change and brake-check when on Sunday, I realized the battery light come on. I parked the car until Tuesday, when Leslie called me to confirm my appointment. When I told her of my situation, she encouraged me to take a chance to come in to check the battery later Tuesday--which I did. Tim Sutherland had the servicemen check and fix what was wrong (which consumed them that day.) I also appreciated the prompt and personable service of Mike taking me home that Tuesday and checking with Tim on the job status.before he picked me up again Wednesday to retrieve the car. My protracted waiting time in the lounge I did in the bright, clean children's lounge. And fresh hot water for tea or cocoa is always appreciated! More
by DEBORAHW1973
Employees Worked With
Mike, the service car driver, Tim Sutherland, Leslie Branyon
March 28, 2019
Exelent services I got problem with battery and I call to Randy Standebach and explained to him my problem. He said it's no problem and invite come over and promise fi I got problem with battery and I call to Randy Standebach and explained to him my problem. He said it's no problem and invite come over and promise fix it quickly. Shortly I met Randy and he organize everything to fix my car. I waiting couple hours and had my car back. I have to say Randy is the best seller I even met. Thanks a lot Randy. Mikhail Volkov More
by VMV46
Employees Worked With
Randy Stendebach
March 27, 2019
Sloppy oil change I own a Tundra TRD PRO and it has a skid plate so oil changes are kind of a pain. That said, when I pay $100 for an oil change I expect quality work. I own a Tundra TRD PRO and it has a skid plate so oil changes are kind of a pain. That said, when I pay $100 for an oil change I expect quality work. When draining the oil, the technician allowed oil spill onto the skid plate and create a mess. Learning from the past, I decided to look underneath before I drove all the way home. They did clean up the mess after I had to return and tell them about it. Seems like speed trumps quality here. I had a good conversation with Jordan Darby and he apologized that it happened. Might be a good idea to implement a quality review step on work performed before returning cars to customers. Just a thought. More
by GMC
Employees Worked With
Gene White, Jordan Darby
March 27, 2019
Service I went without an appointment after calling and being advised to do so. I had forgotten to get my annual oil change. They advised me that I needed my I went without an appointment after calling and being advised to do so. I had forgotten to get my annual oil change. They advised me that I needed my tires rotated and that my battery was low. Luckily everything else was ok for this trip. Took 2 hours total. More
by LUANNEHURST
Employees Worked With
Rick Laffoon
March 26, 2019
Engine trouble No one else could figure out what was wrong with my engine even thought it was completely inoperable. Within 24 hours my car was running again! No one else could figure out what was wrong with my engine even thought it was completely inoperable. Within 24 hours my car was running again! More
by nessie
Employees Worked With
Corina
