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Molle Toyota
Kansas City, MO
4,776 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,776 reviews
March 15, 2019
Fast and Easy Molle was very easy to work with. I live 3 hours away and found a car online so i decided to give them a call for more pictures cause the car was new Molle was very easy to work with. I live 3 hours away and found a car online so i decided to give them a call for more pictures cause the car was new to the lot so there wasnt many available. Unfortunately they were closed but Shawn Weissenbach had pictures for me early the next morning followed by a phone call a few minutes later. Before I made a trip, i wanted to be able to work out numbers and they made sure they kept payments right where i wanted them. I felt confident i was buying the car before i even left home. When i showed up he had the car out and displayed so it was the first thing i could see. Took it for a ride, loved it. Went in, signed some papers and then we had to go talk to finance manager, Darnell Johnson. No issues. He didnt try and pressure me into extended warranties or coverages. He made simple suggestions, i told him what extras i wanted and he left it at that. This dealerships was great to work with. I was in and out in about 1.5 hours.(Might take a little longer if you need to talk to numbers) Shawn was also sure to fill it up before i left. I would be more than happy to make the drive again if i were to buy another vehicle. More
by KOBE
Verified CustomerEmployees Worked With
Shawn Weissenbach, Darnell Johnson
March 15, 2019
Service was quick! Only needed tire rotation and oil check and was in and out in 30 minutes. I arrived about 30 minutes early and offered to wait my turn but they got me Only needed tire rotation and oil check and was in and out in 30 minutes. I arrived about 30 minutes early and offered to wait my turn but they got me in and out quickly which I appreciated. More
by HighlanderNana
Employees Worked With
Scott Blankenship
March 15, 2019
Above and beyond! The short story is that my service rep warranties replacement parts on my 9 y/o Prius afyer searching the problem with my headlight. It was totally un The short story is that my service rep warranties replacement parts on my 9 y/o Prius afyer searching the problem with my headlight. It was totally unexpected and I greatly appreciated his excellent customer service. Thanks Molle for having great employees and great customer service. This was truly above and beyond! More
by JLROITMAN
Employees Worked With
Gene White
March 14, 2019
Good Experience The entire process went smoothly. Scott was very thorough and explained the repairs I needed. He went the extra mile to find me a part. The entire process went smoothly. Scott was very thorough and explained the repairs I needed. He went the extra mile to find me a part. More
by rudythaun
Employees Worked With
Scott Blankenship
March 14, 2019
Lacked attention to detail No issues booking appointment,checking in,or length it took to get service completed. However, after arriving home, discovered glove box would not clo No issues booking appointment,checking in,or length it took to get service completed. However, after arriving home, discovered glove box would not close. Installed incorrect after services. All instrument settings changed. We were able to correct the issues,but isn't that what we paid for? Poor attention to detail. More
by MAC
Employees Worked With
Technican Andrew Dunn, Rick Laffoon
March 14, 2019
Quick service, great experience. First time being at Molle, service was faster than expected. Definitely recommended! Rick Laffoon was very patient as I was not familiar with the oper First time being at Molle, service was faster than expected. Definitely recommended! Rick Laffoon was very patient as I was not familiar with the operating procedure. He got me in and out quickly. More
by HOWARD LIMBURG
Employees Worked With
Rick Laffoon
March 14, 2019
Great service as usual Molle Toyota always gives me great service at my convenience and I never have to wait long. I will continue to take my Prius there for service. Molle Toyota always gives me great service at my convenience and I never have to wait long. I will continue to take my Prius there for service. More
by kdminden2001
Employees Worked With
Corina Ard
March 14, 2019
Appalled - See invoice TOCS656811 Recommendations. Stop giving misinformation to customers so that they will have unnecessary repairs done -- that is lying and up-selling. Took my car to Molle Toyot Stop giving misinformation to customers so that they will have unnecessary repairs done -- that is lying and up-selling. Took my car to Molle Toyota in Kansas City, MO for AirBag repair. I was told by the service attendant that: 1) The timing cover seal was leaking and needed to be replaced - Cost $2100. plus taxes. I am a grey haired 83 year old lady with an inquisitive mind. I went to the internet to find out about timing gaskets and discovered that 5 other persons has reported the same recommendation when they had their airbag repaired. 2) My front brakes needed to be replaced and the rear brakes cleaned and adjusted. Cost $329.90. I took my car for an 2nd opinion: 1) Timing Cover gasket - not a concern. 2) Front brakes - 40 %, rear brakes 50 %. No need for a brake job at this time. All my relatives, friends and acquaintances and anyone who will listen to me are being told the details of my experience. Are service attendants incentivised with bonuses for generating unneeded repairs from your customers? I will appreciate a response to this service review. More
by C
Employees Worked With
Rick Laffoon
March 14, 2019
Moderate time wait. Friendly service Very happy with service. Scott was very friendly and met my needs. I waited approximately 45min. Which was perfect. Will be back for next service date Very happy with service. Scott was very friendly and met my needs. I waited approximately 45min. Which was perfect. Will be back for next service date. More
by MOMMAJOY65
Employees Worked With
Scott Blankenship
March 14, 2019
Great service The service was really great. I really appreciated the service reps help in providing me info that I inquired about. My car was checked and ready to The service was really great. I really appreciated the service reps help in providing me info that I inquired about. My car was checked and ready to go in a very reasonable amount of time. More
by FRANKIE.SMITH
Employees Worked With
Kirk Vandaveer
