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Molle Toyota
Kansas City, MO
4,783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,783 reviews
March 14, 2019
Good Experience The entire process went smoothly. Scott was very thorough and explained the repairs I needed. He went the extra mile to find me a part. The entire process went smoothly. Scott was very thorough and explained the repairs I needed. He went the extra mile to find me a part. More
by rudythaun
Verified CustomerEmployees Worked With
Scott Blankenship
March 14, 2019
Lacked attention to detail No issues booking appointment,checking in,or length it took to get service completed. However, after arriving home, discovered glove box would not clo No issues booking appointment,checking in,or length it took to get service completed. However, after arriving home, discovered glove box would not close. Installed incorrect after services. All instrument settings changed. We were able to correct the issues,but isn't that what we paid for? Poor attention to detail. More
by MAC
Employees Worked With
Technican Andrew Dunn, Rick Laffoon
March 14, 2019
Quick service, great experience. First time being at Molle, service was faster than expected. Definitely recommended! Rick Laffoon was very patient as I was not familiar with the oper First time being at Molle, service was faster than expected. Definitely recommended! Rick Laffoon was very patient as I was not familiar with the operating procedure. He got me in and out quickly. More
by HOWARD LIMBURG
Employees Worked With
Rick Laffoon
March 14, 2019
Great service as usual Molle Toyota always gives me great service at my convenience and I never have to wait long. I will continue to take my Prius there for service. Molle Toyota always gives me great service at my convenience and I never have to wait long. I will continue to take my Prius there for service. More
by kdminden2001
Employees Worked With
Corina Ard
March 14, 2019
Appalled - See invoice TOCS656811 Recommendations. Stop giving misinformation to customers so that they will have unnecessary repairs done -- that is lying and up-selling. Took my car to Molle Toyot Stop giving misinformation to customers so that they will have unnecessary repairs done -- that is lying and up-selling. Took my car to Molle Toyota in Kansas City, MO for AirBag repair. I was told by the service attendant that: 1) The timing cover seal was leaking and needed to be replaced - Cost $2100. plus taxes. I am a grey haired 83 year old lady with an inquisitive mind. I went to the internet to find out about timing gaskets and discovered that 5 other persons has reported the same recommendation when they had their airbag repaired. 2) My front brakes needed to be replaced and the rear brakes cleaned and adjusted. Cost $329.90. I took my car for an 2nd opinion: 1) Timing Cover gasket - not a concern. 2) Front brakes - 40 %, rear brakes 50 %. No need for a brake job at this time. All my relatives, friends and acquaintances and anyone who will listen to me are being told the details of my experience. Are service attendants incentivised with bonuses for generating unneeded repairs from your customers? I will appreciate a response to this service review. More
by C
Employees Worked With
Rick Laffoon
March 14, 2019
Moderate time wait. Friendly service Very happy with service. Scott was very friendly and met my needs. I waited approximately 45min. Which was perfect. Will be back for next service date Very happy with service. Scott was very friendly and met my needs. I waited approximately 45min. Which was perfect. Will be back for next service date. More
by MOMMAJOY65
Employees Worked With
Scott Blankenship
March 14, 2019
Great service The service was really great. I really appreciated the service reps help in providing me info that I inquired about. My car was checked and ready to The service was really great. I really appreciated the service reps help in providing me info that I inquired about. My car was checked and ready to go in a very reasonable amount of time. More
by FRANKIE.SMITH
Employees Worked With
Kirk Vandaveer
March 14, 2019
New car purchase Excellent service and a great experience buying a new car. Ismael was very thorough in going over the features of the vehicle and offered to go over a Excellent service and a great experience buying a new car. Ismael was very thorough in going over the features of the vehicle and offered to go over anything again with me in the future. He is very knowledgeable of the vehicles and a pleasure to work with. More
by KSKAMMERER
Employees Worked With
Bill Herder, Ismael Sabeha
March 13, 2019
On Time Service As Expected No wait to drop off vehicle - check in was fast - returned on time - work completed without complications and as expected. A best in class example. No wait to drop off vehicle - check in was fast - returned on time - work completed without complications and as expected. A best in class example. More
by SCOTT.BALMANNO
Employees Worked With
Don Pelzer, Corina Ard
March 13, 2019
Timely, efficient, freindly, and professional Took care of the car and was proactive to identify a possible issue and explain the next steps to ensure no long term problem exists. Took care of the car and was proactive to identify a possible issue and explain the next steps to ensure no long term problem exists. More
by GALINDAU
Employees Worked With
Scott Blankenship
