Molle Toyota

On time service, friendly service employees From the minute I arrived, I was greeted by all the employees in a welcoming manner. The staff was running like a well-oiled machine. Don Pelzer, wh From the minute I arrived, I was greeted by all the employees in a welcoming manner. The staff was running like a well-oiled machine. Don Pelzer, who helped me, was so nice and accommodating. He said the service would be approximately 1 hr.15 minutes, and he was correct. This was my first time to service a car...my husband has always done it. Don found me in the lounge, quickly went over services performed, and I was on my way. Job well done! More

I had to make two trips from North Kansas City After regular routine maintenance and having a tire repaired , I had the LOW TIRE PRESSURE light come on after driving my car for about 20 minutes w After regular routine maintenance and having a tire repaired , I had the LOW TIRE PRESSURE light come on after driving my car for about 20 minutes which made me think the tire they repaired was leaking. I stopped by a local gas station to put air in my ties but the light stayed on . I called Don Pelzer and told him about the problem I was having and he recommended that I bring my car back down the next day . When I brought my car back down I was told that I had some tire sensor problems that needed to be fixed . They replaced two tire pressure sensors that took care of the problem . I wish there was some way they could have checked this the day before . I hated to have to drive from North Kansas City down to the dealership two days in a row and spend another two hours waiting for my car . More

MOLLE IS ALWAYS WONDERFUL TO WORK WITH I HAVE ALWAYS BOUGHT OR LEASED CARS FROM MOLLE TOYOTA. I WOULD NOT GO ANYWHERE ELSE. THEY ALWAYS HELP ME FIND THE RIGHT CAR AT THE RIGHT PRICE. I HAVE ALWAYS BOUGHT OR LEASED CARS FROM MOLLE TOYOTA. I WOULD NOT GO ANYWHERE ELSE. THEY ALWAYS HELP ME FIND THE RIGHT CAR AT THE RIGHT PRICE. More

Reason for Toyota Purchase Steve Hennecke is very knowledgeable, thorough, efficient, conscientious, and professional. I bought the car at Molle rather than the other Toyota Steve Hennecke is very knowledgeable, thorough, efficient, conscientious, and professional. I bought the car at Molle rather than the other Toyota dealers because of Steve's outstanding performance. He is an unbelievable asset to the Molle organization. More

Timely service I made the appointment by phone; the person on the phone was pleasant and helpful. Upon arrival at the service shop, a guy took down the info and I w I made the appointment by phone; the person on the phone was pleasant and helpful. Upon arrival at the service shop, a guy took down the info and I was on my way. They called when the car was ready. Everything was good to go. More

Pleasant experience No pressure. Polite and knowledgeable salesman. I bought a cute little Yaris in the span of an afternoon and have been very pleased with my purchase No pressure. Polite and knowledgeable salesman. I bought a cute little Yaris in the span of an afternoon and have been very pleased with my purchase, the service and helpful personnel More

Happy Customer Just went in for an inspection but asked them to check a problem I had (couldn’t start car once). They discovered that my five year old battery was fa Just went in for an inspection but asked them to check a problem I had (couldn’t start car once). They discovered that my five year old battery was failing. Am so glad that they caught that before I got stuck somewhere in the boondocks! More

Getting SCAM The Toyota Service man recommended I should have have my coolant changed. So I had my coolant changed, but I forgot that I already had my coolant chan The Toyota Service man recommended I should have have my coolant changed. So I had my coolant changed, but I forgot that I already had my coolant changed in April. The Toyota Service man should of seen on the computer that I already had my coolant changed and should not of recommended it. I am now trying to get a refund, but Jordan Darby of Molle Toyota is not giving me a refund. He's giving me the run around. You people don't care. I'm out $186. My car did not need the coolant to be changed. Basically I had money stolen from me, and I'm being treated like garbage. You people made a mistake, and I should at least get my money back. My service man was Gene White, he's the one that cost $186. More

Routine Maintenance This is my 2nd trip to Molle Toyota since July 2018. Both times I have worked with Don Pelzer and he has been amazing. He remembered who I was as he a This is my 2nd trip to Molle Toyota since July 2018. Both times I have worked with Don Pelzer and he has been amazing. He remembered who I was as he approached my car to check me in. I always schedule an appointment to assist with wait time. The first time I was here I was one of the only vehicles so I was in and out. This recent visit I arrived 10 minutes before my 4:20 appointment and no one came to speak with me until around 4:35. Don looked at my appointment and saw that I scheduled for an oil change and stated that I didn’t need one for another 5,000 due to synthetic oil. I had completely forgotten, and am so thankful he reminded me instead of moving forward with the original appointment. He then said we would move forward with the 150 point inspection and change my wind shield wipers (per my request). We didn’t do the 45,000 mile tire rotation because I mentioned I was getting new tires in the upcoming week. I was at Toyota for a total of 1 hour and 44 minutes for new windshield wiper blades and quick once over of my 4Runner. As I got in my car to leave I realized they had not reset the dashboard maintenance light or provided me with a new window sticker reminder for my next visit. As I stated before, Don is amazing and if I return it will solely be for his customer service. Before Molle I utilized Larry H Miller Toyota in a Colorado Springs and wait time seems to be a consistent issue. Why schedule an appointment if I am going to wait hours for routine things? I understand the “idea behind the brand” and the “benefit” of using a Toyota Service Center but at what point is an overpriced oil change worth 2 hours of my time? Thank you again Don for your help! Your customer service is 5/5 consistently, you truly do go above and beyond! More

2018 4runner Awesome experience from beginning to end! Sales, finance, and service all were amazing! I had several requests that were all met with a smile! Very pl Awesome experience from beginning to end! Sales, finance, and service all were amazing! I had several requests that were all met with a smile! Very pleased! More