Molle Toyota

Good people simple process I’ve purchased several new vehicles in the past, this was probably the simplest low key new vehicle purchase of my life. I will buy from Molle again i I’ve purchased several new vehicles in the past, this was probably the simplest low key new vehicle purchase of my life. I will buy from Molle again if I ever need a new truck again. More

Misrepresentation by sales persons I've been looking for a hybrid for awhile and decided to drive the Rav4 to see if I liked it. I did and the sales person did a good job finding the r I've been looking for a hybrid for awhile and decided to drive the Rav4 to see if I liked it. I did and the sales person did a good job finding the right vehicle for me. I'd been in contact with the internet sales person (definitely do this first to get a hassle free price!) so was satisfied with the deal. There was also a $2500 rebate offered which made it more attractive. The sales person said the rebate expired the next day, a Sunday and Toyota said that after that 'they were on their own' and no more rebates would be offered on the 2018 Rav4. Since Molle is closed on Sunday, I believed my only chance for the rebate was to close the deal, so I did. When I went back in to pick up my vehicle after they added a couple of options, I noticed a bunch of rebate signs on other vehicles. Another sales person noticed my confusion and I said I thought the rebate ended on September 30th. He asked 'what did you buy?' and I said a Rav4. He said 'the Rav4 rebate ended on September 30th.' Ok, I believed him. When I was contacted by another dealer, I told them I bought the Rav4 because the rebate ended and I didn't want to miss it. They told me I had been misled and it was extended to October 31st. The sales person told me in no uncertain terms that it was definitely ending and would NOT be extended. He said that was the official word from Toyota. I understand that the sales person might not have know that Toyota would extend the rebate and if he had said that, I would be fine. I could have made the decision to take a risk on the rebate or taken the sure thing. What makes me angry is that he intentionally misled me to close the deal. I was also not especially thrilled with the finance person. Despite the fact that I was clearly making the deal and signing the paperwork, he kept pushing the paperwork toward my husband. He also referred to the his co-workers handling the paperwork in the back as 'my girls'. As a professional woman, I thought his behavior was insensitive at best. I prefer to do business with a dealer who I trust to be honest and who doesn't refer to women as 'girls'. Although I bought a vehicle I hope to enjoy and feel that I got a fair price, I won't be back. I would have trouble believing them. More

Great The sale person was great, very friendly, very clear. Worked around our needs, to find the perfect one. Easy monthly payments. A great selection I’ve The sale person was great, very friendly, very clear. Worked around our needs, to find the perfect one. Easy monthly payments. A great selection I’ve pre owned cars. More

Appears the rotate and balance was not done on the car I completed the review before without checking the time pressure. Prior to taking the car in the front right tire had a pressure of 27.5 psi. It sti I completed the review before without checking the time pressure. Prior to taking the car in the front right tire had a pressure of 27.5 psi. It still has the same pressure. It appears they did not do the rotate and balance or check the tire pressure for which I paid for. Now I am not sure they did the alignment either. Will not return to have them do any other work. --------------------------------- Contacted Toyota USA. They apologized and passed my name on to the general manager at this store. Still no response. Molle Toyota does not care about customer service. More

said below The sale rep (Clayton) was very helpful. Your perception of someone makes a difference in your attitude and your comfort zone. My perception of Clayto The sale rep (Clayton) was very helpful. Your perception of someone makes a difference in your attitude and your comfort zone. My perception of Clayton was positive and pleasant. I could tell that Clayton was a "people" person and wanted to make sure he helped in anyway he could. He was not pushy, and was easy to talk to. He was patient and kind. On our test drive, we talked about life and our attitudes, etc... We all have stories and test in our lives. We shared those, and I was impressed at how well Clayton has handled his. I haven't always handled lifes problems well, but have realized I get through them better with a more positive attitude. I don't want to ramble about other things, as your are car dealers.....But it was important for me to share my experience about Clayton as "we all" are important and we all need compliments and appreciation. Someone once made a statement to me that "COMPLIMENTS ARE POWERFUL"! I liked that and try to compliment people more myself. Good luck to all of you, and thank you. Jeff White More