Molle Toyota

Clayton listened to my needs and found the right car for me. I was in a scion, but wanted something bigger, but close to the same payment I was making with my scion. Clayton showed me a Venza, and it was a me. I was in a scion, but wanted something bigger, but close to the same payment I was making with my scion. Clayton showed me a Venza, and it was a great match. He was also quick and friendly. He did not drag out the process. More

STAY AWAY FROM MOLLE COLLISION!!! No ethical business, STAY AWAY FROM MOLLE COLLISION!!! No ethical business, extremely poor customer service! Very RUDE people including the front desk lady "Debbie" I h STAY AWAY FROM MOLLE COLLISION!!! No ethical business, extremely poor customer service! Very RUDE people including the front desk lady "Debbie" I had a HORRIBLE EXPERIENCE BELIVE ME STAY AWAY FROM THIS PLACE. On 02/12//2014 before 9AM I dropped off my 2010 Audi A4 for bodywork service, My car was flawless other than 2 minor issues, one scratch on the bumper and a minor dent on the side door. 9 days later on March 20, 2014 as I was walking to their office to pick up my car I saw a car similar to mine with big dent on the front hood. I didn't recognize it as my car because of the new damage on the hood. Molle Toyota fixed the 2 minor scratch/dent that initially came for; however damaged the front hood of my car. Dave Stallman was very rude about it just trying to get the problem off his shoulders instead of been apologetic and taking the responsibility in fixing the car. Dave Stallman claimed to be the Manager of the place while indirectly he was quite insulting and rude. On 02/12/2014 as I dropped the car off at Molle Toyota a technician came out to look at the car. I pointed him out the the 2 claims that I had; other than that the car was flawless. As we walked around the car there were no other damages present. This technician denied that he ever looked at my car. (apparently no one wanted to take the responsibility that received my car when I dropped it off) What a SHAME!!!! I am still in shock that AUDI Dealer would choose to do business with such of unethical business services. AUDI; you are too expensive to do business (partnership) with such of poor services as Molle Toyota, this is unacceptable! An Audi cost overly $40,000 is not the price of Toyota!!! I have higher Expectation from such an expensive brand…SHAME ON YOU AUDI!!! I will never do business with you for taking part with Toyota body Service! I will take this further to the Better Business Bureau! I will also write a letter to the president of Audi in Germany so they know how their brand is treated here in America. More

My husband and I were informed on each and every step Clayton took. There are a lot of steps involved in buying a new car and Clayton made it all seem effortless. He is well informed about his products Clayton took. There are a lot of steps involved in buying a new car and Clayton made it all seem effortless. He is well informed about his products and never tried to talk us into or out of any of the things we wanted. He said he would make us a fair deal and he did. We have been coming to Molle for the past 30 years and will continue to do so because we are so well treated in all the departments we have used over the years. This includes sales, service and collision. Everyone is respectful and never talks down to you. They are informed and share their knowledge in an easily understandable format. Well done Molle thanks for everything. More

Bob was very friendly and knowledgeable. He listened to what we wanted and helped us find the perfect truck. They didn't have the truck we saw online so he found one that had a few more features and negoti what we wanted and helped us find the perfect truck. They didn't have the truck we saw online so he found one that had a few more features and negotiated a price with us. Bob was able to explain all of the features of the vehicle in detail including the navigation system and bluetooth (much of this was done after business hours). He even took me to the service department and introduced me to the service manager who explained their operation in detail. Don was very friendly and was able to secure a low interest rate for us. JR was very friendly and professional and made the financing process go very smooth. This was a very friendly, low pressure dealership and I will definitely refer others. More

I am a DISSATISFIED customer. I came in yesterday on 18 Feb 2014 (Tues) for an alignment check, Steven Oliver performed the quick alignment check & proceeded to do the alignment on my 2010 Tacoma (DBL Cab) Feb 2014 (Tues) for an alignment check, Steven Oliver performed the quick alignment check & proceeded to do the alignment on my 2010 Tacoma (DBL Cab). After 1.5 hr, I made a payment of $99.95, expecting everything to be ok. When I received my alignment paperwork, I asked for the "prior measurements" so I can see what was done, Steven said it was in the trash & he did not have it. He only gave me the current measurement status, it looked ok but the CASTER are not within spec. I trusted Steven, made payment & went on my long trip to Northern Virginia. I drove from Colorado Springs, from USAF Academy, in route to the PENTAGON! therefore had to be back on the road for the long drive. I am an Active Duty USAF service member and was treated poorly. I did not want to fuss, so I paid and went my way. About 1 hr later I noticed my Tacoma was veering right & left, I called Steven to give feedback, & was worried for safety, I was too far away on I-70 to turn back to have him re-adjust the alignment, therefore I requested a 50% credit ($49.98), since the job was not done correctly & I'll have to stop at another place to redo the alignment. I also mentioned that I can go to another Toyota dealership & have them recheck & call him of the result prior to giving me 50% credit, he stated no way & implied that I was not truthful. This is "uncompromising" and poor customer service & he would not even work with me, this is UNSAFE & unacceptable! Do not go here to do your alignment or deal with Steven Oliver in service dept. He is NOT TRUTHFUL & has tainted Molle's Toyota reputation! More

I have driven Ford product’s for the past 40 year’s, and just decided it was time for a change. I started looking on the web for other Hybrids out there, and started to see Toyota Avalon’s. I decided to try just decided it was time for a change. I started looking on the web for other Hybrids out there, and started to see Toyota Avalon’s. I decided to try and find out everything i could, then i visited one local dealer, and contacted three others. It was something i was dreading, because of the run around that’s associated with buying a car. I wasn’t let down. I was about to give up, and i went back to the Toyota site. I guess i must have just overlooked Molle Toyota because of the distance from my home? I gave it one more try by using their web site, and filling in some of my info for an internet price. I was immediately e-mailed, and called by Paul, the internet manager. We talked for a bit, and i set up an appointment for the next day. When i finally arrived, he introduced me to Anthony Gooden. It was more like having a discussion with someone very knowledgeable about Toyota’s, instead of with a person trying to sell you a car, and was only interested in the price you would pay. He was very polite about explaining all the question’s i had, and never hesitated with an answer, sometime’s more than once for the same question because i was overwhelmed by not knowing much about the product. Unfortunately we couldn’t reach a deal, only because i just thought it was a little to much of a price, with me trading in my vehicle. In all honestly i left sad not being able to make a deal, but i was happy because of Anthony being so courteous. A real good experience. When i got home i had an e-mail from Paul, and as i was replying to his, when he called. We talked for a bit, and i made another offer. I explained all that i had gone through the last few week’s with other dealership’s, and some of the thing’s even surprised him. He said he would see what he could do, and called back a hour later saying they could make a deal with what i offered if i still wanted. I said i did, and he set up another appointment with Anthony for the next morning, and asked what color i wanted . They had all three color’s, and model’s, i was interested in, with the exact option’s. None of the other dealers had anything. I hate to say this, but when i arrived the next day they had the car setting in front, and i asked if i could see the other two once again, because i was leaning towards the Sizzling Crimson Mica color. i’m glad i chose that color, because it just stand’s out, and blend’s in with other car’s. Anthony filled out the order form, and i picked it up the next weekend because i had a remote start added. When i arrived the next weekend everything was ready. Anthony explained all the paper work, manuals, and what step’s we would take before i drove away. I appreciated Anthony taking his time explaining everything to me, and then off to the Finance Dept. All i thought was how many extras are they going to try and talk me into. WELL NOT ONE THING. I wish i could remember the gentleman’s name that helped me, because like everyone else, it was a good experience. I did want a warranty which i brought up, and purchased. I told him i was waiting for him to offer tire insurance, undercoating, etc. like ford alway’ does. He said Molle doesn’t do that. Toyota is a great product , and he was there to handle the financing procedure. What a relief. When i was done with finance Anthony met me, and took me to the car. He explained everything inside and out. The navigation system was new to me, so he took extra time to explain everything about it, and synced my iPhone for me. I wish Molle would let him do another video, and just let him explain the Nav system step by step just to make it easy to refer to when your like me not knowing anything about it. It is getting easier to understand. Anthony has sent me a few e-mails informing me if i need any help, or question’s at all to just give him a call. That was something that was important for me. All in all i have never had an experience like i had at Molle Toyota. Everything was great, and everyone was friendly. If your shopping for a Toyota give Anthony Gooden a call. He’s way better than i tried to describe, and the best thing i found with Anthony is that he is Knowledgeable about what he sells, never stating something that wasn’t a fact. Robert More

I recently brought my 2012 Toyota Corolla to Molle Toyota for service. Normally, service customers are greeted by the service representatives. On this occasion, I was greeted and assisted by Jan Myers. She w for service. Normally, service customers are greeted by the service representatives. On this occasion, I was greeted and assisted by Jan Myers. She was assisting the service representatives by helping customers out of their vehicles, offering a friendly smile and greeting and directing them to the nearest available service representative. This is not in the realm of Jan's normal responsibilities. Jan took it upon herself to lend extra assistance to service customers. I rarely see this level of extra attention at any service facility. While Jan was assisting me, she made me feel like I was the only person in the building. She was totally focused on helping me with my service visit. I took note that Jan provided this same extra level of service to every customer she came in contact with. This level of service is rare anywhere these days. It's the extras like Jan's efforts that separate Molle Toyota from other car dealers and in today's highly competitive sales environment, it can mean the difference between success and failure. I am sharing my service experience to offer my thanks to Jan Myers for her efforts to make my visit very pleasant and helpful. Don Cleveland More

During my visits researching models and going through the narrowing down process, I was never bothered by sale calls or pressure of buying. I felt the dealership was available for answering my questions and narrowing down process, I was never bothered by sale calls or pressure of buying. I felt the dealership was available for answering my questions and helping me with the purchase of my vehicle. Overall, it was positive experience and I will, definitely, refer to the dealership. More

We have purchased vehicles from Molle for many years and the level of service is outstanding. Anthony was not pushy, but very polite and listened to us as we discussed our wants and needs. The buying expe the level of service is outstanding. Anthony was not pushy, but very polite and listened to us as we discussed our wants and needs. The buying experience was actually very pleasant and did not involve lengthy negotiations. We traded in two vehicles for new ones in a very short amount of time. More

This was such a pleasant surprise. From the moment I entered until the time I left I felt I was taken in like family and treated the best I have ever been treated at a dealership. They were caring and entered until the time I left I felt I was taken in like family and treated the best I have ever been treated at a dealership. They were caring and listened to all I was interested in and helped me make a very good decision. More