Molle Toyota

Anthony Gooden was professional, courteous, and extremely knowledgeable during my purchase of the 2012 Toyota Corolla Sport. My husband and I were very pleased with the offer Anthony presented for our trade knowledgeable during my purchase of the 2012 Toyota Corolla Sport. My husband and I were very pleased with the offer Anthony presented for our trade and the pricing for the 2012 Toyota Corolla Sport was excellent. Anthony Gooden was a pleasure to work with and the customer service Anthony provided during the sale was outstanding. Anthony explained in detail the process of setting up bluetooth, features, and our first service appointment. Anthony Gooden Thank you, it was a pleasure working with you and the entire Molle Toyota Scion dealership. I look forward to recommending my friends and family to Molle Toyota Scion, Kansas City, Mo. - Rolland and Kathryn Bruce More

Molle Toyota and Rick McPherson exceeded all my expectations for service, price and quality. I had a "no pressure" experience with Rick and he was able to help me identify what would be a great pur expectations for service, price and quality. I had a "no pressure" experience with Rick and he was able to help me identify what would be a great purchase for my family. Customer Service is the absolute most important aspect of doing business with me and I am very pleased. I look forward to using the service department and continuing to have positive experiences at Molle. I'm in the people business and Rick is definately skilled in his role as a steward for Molle and at the same time, balancing the needs of the customer. My future referrals will be to Rick and Molle Toyota. Thank you!! More

I originally visited this dealership in December 2011 and was not impressed with the salesman I spoke with at the time (he no longer works there). He seemed very indifferent about wherther or not I purchased was not impressed with the salesman I spoke with at the time (he no longer works there). He seemed very indifferent about wherther or not I purchased a car from them. At the time, the numbers didn't work out for me, and I decided it wasn't the right time financially to buy. I decided to give Molle Toyota another try last month since they were so highly rated. When entering the dealership I was immediately approached by a salesman named Clayton Bailey. I told him I was looking to buy a new Rav4 and had spoken to someone online. At his desk we looked through their inventory, and he told me they had several Rav4s in the Pyrite Mica color that I wanted. I told him that the woman I spoke with on the phone earlier had told me that those cars had already been sold. He assured me that if they were showing up on his computer, then they were available. After filling out some forms and talking numbers, Clayton came back and informed me that, indeed, the cars listed on the website were not available. He offered to show me another Rav4 in Classic Silver. He told me he couldn’t show it to me right then because they were buffing a scratch out of the bumper. I told him I’d be willing to come back the next day and look at it, as I had to be back at work by 5pm. He told me that he’d really prefer that I look at it that evening or come back Wednesday because Tuesday was his off day. I explained I was leaving town on Thursday and my only option would be to come in the next day to look at the car. He then told me that if I came to look at the car the next day and decided to buy, he wouldn’t get the commission on it. I told him very frankly that I didn’t really care about his commission as much as I cared about feeling comfortable dropping $25,000 on a new car. He said he understood but wanted to know if there was anything he could do to get me to buy the car that day. I told him there wasn’t. He acted shocked. He said he was going to go let his sales manager know my decision and conveyed that his manager was going to be really surprised that I didn’t want to buy a car right then. He made me feel like I was doing something out of the ordinary or like I’d wasted their time. The sales manager Rick Gannon came out to greet me and ask me if everything was going well or if I had any questions. When Clayton walked away I told Rick that I really felt like Clayton cared more about his commission than about me being comfortable with buying a car. He didn’t really have much to say about that. I told him I’m sure there aren’t many people that just come in and buy a car the same day. He said he’d worked there for 27 years and the number was probably about 50/50. I didn’t feel like Rick really cared about customer satisfaction either. I left pretty irritated. Clayton called me two days later to check in. I informed him that I would be purchasing my new Rav4 from Hendrick Toyota, and he asked why. I told him it was because a friend had recommended a specific salesman there, and he was working to get me the car I wanted in the color I wanted. Clayton told me he was calling because he thought he would be able to get me the color I wanted. I again thanked him, but told him that I would be buying from Hendrick. Before I could say anything else, he said an irritated, “Ok, goodbye,” and hung up. I was shocked. Again. I feel like Clayton has no concept of how you are supposed to treat customers. He doesn’t understand that it’s all about the customer and not about him. I understand that salesmen work on commission, but I would think that standard, sales etiquette would dictate that you should NEVER, under any circumstances, mention your commission to the person you are trying to make the sale to. And you should NEVER make the customer feel bad for not making a purchase right then. I felt completely disrespected. Furthermore, I don’t feel like Rick made any attempt to allay my concerns. I would think that when a customer says, “I feel like your salesman is more concerned about his commission than my satisfaction,” your logical, first response would be, “I’m really sorry you feel that way. What can I do to make you feel more comfortable?” He said nothing. I’m shocked that he has been in this line of work for 27 years and did nothing to save the sale. He saw the numbers. I have excellent credit and was ready to buy. I’m sure you can understand how frustrating it is for many women to purchase vehicles. I am a 28 year old, single female. It’s intimidating going into a car dealership by yourself, and you really just want to find a salesman who cares about you and who you don’t feel like is trying to take advantage of you and overcharge you. I didn’t feel like these salesmen really cared about me at all. Rick has a five star rating on dealerrater.com. So why didn’t I get that five star service? I purchasing my Rav4 from Randy Stendebach at Hendrick Toyota, as he made me feel important, valued, and comfortable about buying my new car. I wish I would have had the same experience at this dealership. I sent a copy of this review to the General Manager at Molle Toyota, Anna Molle-Stasi, and have heard nothing from them. More

I was amazed when Anthony didn't mind checking out the trade in value of my car before having me drive a new one. He was very nice and didn't get frustrated with my color changes. trade in value of my car before having me drive a new one. He was very nice and didn't get frustrated with my color changes. More

Wow! I am so impressed with the integrity of the service department. I had a difficult situation coming in from out of toun to help a family memeber take care of an immediate/serious service problem. Due department. I had a difficult situation coming in from out of toun to help a family memeber take care of an immediate/serious service problem. Due to the work schedule of my family member I had to drive 3 hours to KC to help them take care of it. I did not know anyone at the dealership and I had noprior contact with them, so essentially, I was a total stranger to them! In a nutshell, they took their time and came up with the diagnosis of a serious problem with the vehicle I had serviced. A part needed to be ordered and I had to leave the vehicle there. Long story short: When the part arrived and work began, they realized the repair was not as serious as originally determined. I appreciate the honesty of the dealership in this regard. I would recomment it to anyone (even from a long distance) because you know you are going to be treated fairly and with respect The shuttle service was very accomodating and the staff was great! I will make sure that my family member continues to do servies there and purchase a new vehicle also when the time comes to do that! More

It was a great experience purchasing our Toyota Camry 2012 from Molle Toyota , Rick was very pleasant and helpful, spent enough time helping us making our decision and explained all the options very well 2012 from Molle Toyota , Rick was very pleasant and helpful, spent enough time helping us making our decision and explained all the options very well, was very patient and answered all our questions accurately, he promptly responded to our phone calls and emails. On the day we purchased the car he stayed with us extra hour after the dealership has closed patiently explainig every aspect of the new car and making sure we understand every thing ! Thanks Rick ! More

Within the past two months my wife and I have purchased 2 vehicles from MOLLE TOYOTA: a pre-owned Avalon and a 2012 Camry. We purchased the Avalon first, through Rick Mcpherson. The experience was so tho vehicles from MOLLE TOYOTA: a pre-owned Avalon and a 2012 Camry. We purchased the Avalon first, through Rick Mcpherson. The experience was so thoroughly pleasant that, after receiving quotes on a new Camry from other dealerships, we explicitly returned to MOLLE TOYOTA to deal with Rick. His sincerity adds quality to your dealership. We would recommend him to anyone looking to buy a pre-owned or new vehicle More

My husband and I had a great experience at this dealership from the initial drive to the final financing - which was a pleasant surprise. When I have purchased a vehicle in the past I have always dealership from the initial drive to the final financing - which was a pleasant surprise. When I have purchased a vehicle in the past I have always been pressured to buy the car and how much I need the car that day. It was not that way here - the whole process was very relaxed and informative. The first time we came in all we did was test drive the SUV - no further pressure. And working on a fair price was very relaxed process too. Matt was great to work with and professional. When I buy another car I will come back and visit Matt just because I felt so comfortable with the whole process. More

Overall this was a very smooth and enjoyable experience. Anthony was very low key and listened to what we wanted. We had our mind set on a certain car and then realized once we drove it that it would not m Anthony was very low key and listened to what we wanted. We had our mind set on a certain car and then realized once we drove it that it would not meet our needs. Anthony went through other cars that would better fit our needs. He gave the pros and cons for each car as it related to what we were looking for. He took a great deal of time to ensure we were buying exactly what we wanted and then gave us a very fair price. It was a very pleasant experience and we left feeling like we had made the best decision. More