
Molle Toyota
Kansas City, MO
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I came to trade a 2006 Camry with 121,000 miles on it. I did not expect to be able to get into a new model. But working with Ray was very pleasant. He showed us our options and did not apply pressure ... ju did not expect to be able to get into a new model. But working with Ray was very pleasant. He showed us our options and did not apply pressure ... just facts. I told my wife to wait to see what they offer us before we go for a used model. When we were done, we drove away in a 2012 Camry and are very happy. Ray gave us a generously fair trade-in, worked well with us on a very fair price for the new car. Whenever he stepped away I was on KBB.com checking prices. When we saw how we could get into a new car, we finished the paperwork with another fellow who has the "wrong dog breed" on his desk. LOL! He sold us an extended warranty with no pressure and it was completely our decision. Then Ray Kolman did a nice job getting the new car ready for us, getting answers to our every question, giving us a full tank of gas, and sending us off feeling like we had a very good experience. I am a person who generally has negative emotions about the car-buying process. I had zero negative emotions and feel I was treated with respect and was treated fairly. I will drive the 1.5 hours to Molle Toyota with pleasure to buy my next vehicle and look for Ray. More
Molle Toyota and my salesman Rick have earned my business by proving they are genuinely interested in their customer needs. I was impressed that Rick remembered my visit to the dealership one Saturday but t by proving they are genuinely interested in their customer needs. I was impressed that Rick remembered my visit to the dealership one Saturday but they did not have but one Venza on the lot. Rick took my name and number but I never expected to hear from him as most salesmen I have ever dealt with are only interested in the deal right then. A few days later after my initial visit Rick called me to say Molle had received more inventory of Venzas and inquired if I was still interested. It could not have been a better phone call or timing as I was dealing with another dealership. I advised Rick and he invited me to come by and look at what they had received and to give him a chance to earn my business. I must say it was the best decision I made. Rick and staff listened to my needs and wants. Within an hour Rick was able to earn my business and I got the car I wanted. But that is not where my dealings with Molle or Rick ended. When I took delivery of my new car Rick went over all the options and features to ensure I was knowledgeable in their workings. A few days later Rick called to see if I had any questions. Since purchasing my car from Molle Toyota I have had follow up in the form of phone calls, hand written letters ( do companies really still do this ). I feel that Molle not only wanted to sell a car but also value me as their customer. I would highly recommend Molle Toyota and Rick McPherson to anyone looking to buy a Toyota. More
Moe actually did a great job. The problem came from finance department. The payment were over inflated along with not their best offer for tade-in. My payoff was over inflated by more than $200! Whi finance department. The payment were over inflated along with not their best offer for tade-in. My payoff was over inflated by more than $200! Which goes back into the monthly payments! More
I think it was the most positive car buying experience for me. Non pushy salesman and my husband had a number in his mind and they were within 100 dollars. In fact bought two cars!!!! Highly recommend for me. Non pushy salesman and my husband had a number in his mind and they were within 100 dollars. In fact bought two cars!!!! Highly recommend More
Great experience buying our new Prius from Steve Hennecke at Molle Toyota. Friendly, knowledgeable and no pressure sales made the experience different than many other dealerships and salespeople. at Molle Toyota. Friendly, knowledgeable and no pressure sales made the experience different than many other dealerships and salespeople. More
I am very impressed with the quality of service provided by Ron LaHue. It is so nice to have a person you can trust when going through the process of purchasing a car. There are numerous options out there by Ron LaHue. It is so nice to have a person you can trust when going through the process of purchasing a car. There are numerous options out there, and Ron did an exceptional job guiding me towards the option that fit me perfectly. I am so pleased and excited for my new car and would highly recommend Ron and the Molle team! More
This was second car in two years purchased here. We were in and out in an hour, we knew what we wre looking for and Steve Hennecke was ready for us and shwoed us the styles of vehicles. We suggesrted a pri in and out in an hour, we knew what we wre looking for and Steve Hennecke was ready for us and shwoed us the styles of vehicles. We suggesrted a price for the car ( a little under what was originally quoted and this was agreed upon immediately. We would rexcoomed any of our friends to purchase a car hre because it is easy and you feel they are really concerend that you get value for money. More
Because of a miscommunication between myself and the Because of a miscommunication between myself and the service department, I resorted to writing a letter to Molle Toyota. The day that they recived Because of a miscommunication between myself and the service department, I resorted to writing a letter to Molle Toyota. The day that they recived it I was contacted by Jan Myers, the Customer Relations Manager, her demeanor and professionalism in our telephone conversation convinced me that the problem would be solved. I commend Molle Toyota for having a employee like Jan Myers and I will continue to be a repeat customer of your dealership. Sincerely, John Schneider More
Matt did a great job showing us a new Sienna and since he drives one and has kids, he was able to answer all of our questions. We feel like we got a fair deal and would recommend the car buying experience a drives one and has kids, he was able to answer all of our questions. We feel like we got a fair deal and would recommend the car buying experience at Molle. The finance office did a nice job as well, not trying to pressure us into add-on's like coatings, warranties, etc. Overall, Matt and the others did a nice job. More
David Betzer is a new Sales Associate, but he was extremely accommodating and helpful. Don assisted David with the sale and I appreciated their no-nonsense approach. extremely accommodating and helpful. Don assisted David with the sale and I appreciated their no-nonsense approach. More