Molle Toyota

On April 27th I submitted an online inquiry about a truck showing in inventory. I heard back from their AI text assistant on April 28th and then from a salesman named Brandon. I let Brandon know we were inte showing in inventory. I heard back from their AI text assistant on April 28th and then from a salesman named Brandon. I let Brandon know we were interested in Tacomas and what specific features and colors we liked. He mentioned that while they didn't have a Limited trim level on the lot, they had an upgraded SR5. Tacomas are flying off the lots in the KC Metro area, so I mentioned that I'd like to test drive one before we made a purchase this Fall. Since it was next to impossible to find a Tacoma on a car lot, we'd never test driven one. We weren't going to put down a deposit and get in line without ever driving a Tacoma to see if we even liked it. I was extremely clear we weren't purchasing yet, but he still said we could come by to test drive. We set up an appointment for May 3rd. When we got to the lot yesterday, we test drove the Tacoma and Brandon mentioned that the Tundra's had better incentives (cash off and low rate financing). With that, there was a small price difference between a Tundra and Tacoma, so we decided to test drive the Tundra and see which we liked better. After test-driving, we went in to "talk numbers". Again, I was clear here that we weren't ready to purchase and I only wanted a rough estimate of payment amount. I even said I could use an auto calculator online to find it. Of course, Brandon wanted to have their "finance guy" run the numbers. We didn't run our credit and were clear that we weren't purchasing. We weren't even sure if we wanted to Tundra or Tacoma, but he and the finance guy ran numbers for a Tundra Hybrid that they had on the lot. Then got up and went to the finance guy again and came back with lease options that were cheaper. I think at this point they were thinking we were hung up on the payment amounts or something. We weren't. We just had no intention of purchasing until Fall as we had clearly stated many times. Brandon then asked "So it's a no to this truck today?" We told him that we weren't buying that day, no to the truck, etc. He said he needed to go talk to his finance guy one more time and the finance guy would come over and talk to us to make sure Brandon did a good job because he was newer at the dealership. A couple things here - One, we liked Brandon. He was never overly pushy and was doing his job as a salesman. We would have come back in a few months (Sept/Oct) to purchase with Molle Toyota and worked with Brandon. This review is no reflection of the work he did. Two, the sales floor is very open with tile floors and no acoustic dampening. At the time we were the only customers in the building and it was very quiet. The finance desk was 15 feet away and the finance guy, Thao, sat at the counter/desk facing us. When Brandon walked over the last time to speak with Thao, I could only hear bits of what he said to Thao explaining that we weren't jumping on anything they put in front of us, but I could clearly hear Thao say, "What the xxxx's she doing here then?". It was at that point that my husband and I looked at each other and said we were leaving. As we walked past the finance desk, I told Brandon that he did a great job (in case the story about him being new was true), but told Thao that he might want to be sure his voice didn't carry before making little comments. I'm not sure how I could have been more clear that I wasn't purchasing that day. I don't think it's too much to ask to test drive a truck that's never available on their lot before I put money down to purchase one and wait 2-3 months for it to be delivered. They wasted their own time by spending an hour trying to get us to purchase a truck we stated numerous times that we weren't purchasing. And now they've lost the sale completely because they couldn't wait a couple months for us to come back and purchase and felt the need to make xxxxxxx comments about a customer where the customer could hear. More

I have purchased 21 cars with Rodney’s assistance. He is a top rate person! He is a top rate person! More

Clayton has worked with us on our last 2 car purchases. This most recent one was even better than the last. We were in and out in an hour and got great service from Clayton and everyone else at Molle! This most recent one was even better than the last. We were in and out in an hour and got great service from Clayton and everyone else at Molle! More

Clayton and the team at Molle were great to work with. Easy, up front, and honest. Got me in and out quick on an internet sale where I traveled from out of town. Easy, up front, and honest. Got me in and out quick on an internet sale where I traveled from out of town. More

Great employee. I showed up around closing time and he stayed late to answer all my questions and sell me a new 4Runner. I would highly recommend him and Molle for a I showed up around closing time and he stayed late to answer all my questions and sell me a new 4Runner. I would highly recommend him and Molle for any future purchases! More

We've purchased our last two 4Runners from the Pre-Owned Team at Molle and couldn't be happier! Our last purchase was a midnight black 2023 4Runner TRD Premium that had the X-Series blackout package. Team at Molle and couldn't be happier! Our last purchase was a midnight black 2023 4Runner TRD Premium that had the X-Series blackout package. The X-Series emblem on the rear gate was broken, so I asked if they could simply remove it. For a number of reasons, that didn't happen, so I decided I could/would remove it on my own. Long story short, I got the emblem off, but also took a good swath of paint off. When I took it back to see what we needed to do to get it repaired, Rodney Skaggs (Pre-Owned Sales Manager) went above and beyond to help me out. He put me in touch with Madison out in Blue Springs at the Molle Body Shop. We scheduled an appointment, they repainted the entire rear gate and it looks perfect! This was all at no cost to us!!! Thanks to Rodney and Madison for getting this done! You truly went above and beyond!!! Jim W. More

They were eager to meet my needs and got done what another dealership said they couldn't do. another dealership said they couldn't do. More

Great job. Exceptional service. Knowledgeable staff. No funny business. Bought a vehicle under Costco program Exceptional service. Knowledgeable staff. No funny business. Bought a vehicle under Costco program More

Sam was so easy to work with - I felt like he really listened to me, gave great recommendations, was not pushy, and got me in a car that I really love. The car shopping process can be very overwhelming listened to me, gave great recommendations, was not pushy, and got me in a car that I really love. The car shopping process can be very overwhelming but he took a lot of stress out of it. You’re in great hands with him! More

I’ve been coming to Molle for service on my vehicle since I bought it in 2010. I’ve had Jason as my advisor many, many times. He has always been polite, courteous and thorough explaining my services. Seems h I bought it in 2010. I’ve had Jason as my advisor many, many times. He has always been polite, courteous and thorough explaining my services. Seems he never has a bad day. I appreciate his attention to detail and attentiveness to my questions. I really appreciate his candor and find him a real gem to work with!! More