Momentum BMW MINI

Excellent and convenient buying experience We were in the market for a new MINI and trading our current car. However, our timeframe made things very tight and we had only several hours on a Mo We were in the market for a new MINI and trading our current car. However, our timeframe made things very tight and we had only several hours on a Monday afternoon. Adeline was very accommodating in dealing with us, as well as Nick Nguyen in Service - our former service representative for our car that we were trading in. When we got to the dealership, Adeline had all of the cars ready to test-drive and had alternative selections pulled up on the computer. Adeline had helped us through the entire lifecycle of finding a new MINI, getting a good appraisal of our trade-in, and working with finance (Lauderdale) - even remotely - to ensure everything was in good order. Thank-you! More

Great first mini buying experience! I bought my first mini here a couple of months ago and had a great experience! I ordered one with Adeline Schultz and she kept me up to date on its pr I bought my first mini here a couple of months ago and had a great experience! I ordered one with Adeline Schultz and she kept me up to date on its progress throughout the whole process. It came in quicker than expected, too! Since walking into the dealership in April, I've felt like a part of the mini family! Momentum has some really cool customer events that I've participated in. Each time, the staff has been friendly, helpful, and knowledgeable. I'll definitely be back for another mini, eventually! More

Great car buying experience! I purchased my FIRST Mini Cooper (2015 Countryman) at Momentum Mini at 10000 Southwest Frwy., in Houston. It was the best car buying experience I've e I purchased my FIRST Mini Cooper (2015 Countryman) at Momentum Mini at 10000 Southwest Frwy., in Houston. It was the best car buying experience I've ever had. I was not pressured to make a purchase, I looked at the vehicle I liked, test drove the vehicle and was given the best customer service. I didn't even have to haggle. My salesperson was Adeline Schultz. Thank you again Adeline! I still say you are the best! Also, thank you for continuing to stay in contact with me to make sure everything is going well with my vehicle and keeping me in the loop of the different Mini events. N. Grant More

Exceptional Service I bought my 2nd MINI at Momentum (and always had service on my original MINI there) so when it was time to upgrade to something a little bigger, going I bought my 2nd MINI at Momentum (and always had service on my original MINI there) so when it was time to upgrade to something a little bigger, going back was a given. I was fortunate enough to go on a day when Adeline was there and I can't have asked for a better person to work with. Not only was Adeline knowledgeable, but she was enthusiastic and genuinely interested in helping me find the right MINI to fit my personality. I liked the no pressure sales approach and the honest advice about my potential purchase. I would highly recommend Adeline to anyone looking to purchase a new MINI! Many thanks to Adeline for the spot on advice, but also to Momentum for hiring fantastic sales associates like her. More

They helped me get my dream car! We came in just to look and Adeline found the car I wanted and more! Her and Gilbert worked on helping me figure out some finances and really made it We came in just to look and Adeline found the car I wanted and more! Her and Gilbert worked on helping me figure out some finances and really made it happen for me. I couldn't be happier! They were very helpful and on point with keeping in touch. Go see Adeline and get your hands on an awesome car! More

Love this car ! I was looking for the perfect car for me ! I came to Momentum Mini and Adeline worked with me until we found it ! The buying experience was wonderful I was looking for the perfect car for me ! I came to Momentum Mini and Adeline worked with me until we found it ! The buying experience was wonderful ! I haven't had any maintenance problems but the periodic checks have been quick and easy . When you have an 8:30 appt . that's when your seen ! More

I wouldn't change a thing! If you go, ask for Adeline! I had a wonderful experience at Momentum Mini!! I have always LOVED the line of cars and it was a dream to own one. Our sales associate, Adeline made I had a wonderful experience at Momentum Mini!! I have always LOVED the line of cars and it was a dream to own one. Our sales associate, Adeline made the experience that much more fun! She allowed me to lead the experience (so I never felt pushed or rushed) and she was extremely thorough and knowledgable. Adeline was also great to give me friendly reminders about my complimentary "second date" ... which I still have yet to make time for - but I hope to soon!! The only hiccup was when it was time to drive away, my car came back from tinting covered in some grease (both inside and outside). Adeline immediately went in to get a towel and completed the cleaning herself! This review is solely based on my sales experience as I have yet to need service. More

Adeline Is A Great Choice I recently had an issue with a 2014 JUSTA and had to trade it in for a new one. I was fortunate to have been referred to Adeline Schultz, in the sale I recently had an issue with a 2014 JUSTA and had to trade it in for a new one. I was fortunate to have been referred to Adeline Schultz, in the sales office, to get me back into a new Mini. I will tell you that she was a great person to work with and we looked at almost all of the Minis in stock and a few at other dealers. I ended up with a new 2015 MSC and she helped me the whole time. Sometimes having to be a little patient with me because of the paperwork that had to be taken care of with the trade in. I walked out at the end of the day with my new MSC because of her efforts with getting the deal done. She is great to work with and hope you get a chance to meet her if you visit. Thanks guys it was a pleasure working with Adeline and the team there. More

i am writing this letter as a humble note of appreciation GREAT customer service is all about bringing customers back. Due to intangibility, the customers can’t feel the service, and thus causes lack of confi GREAT customer service is all about bringing customers back. Due to intangibility, the customers can’t feel the service, and thus causes lack of confidence of customers to the services. Therefore, the business should ensure that they provide a good, nice, friendly and professional service to the clients and thats exactly what Ms.Marisol Quiroz did every time i was there.. The essence of great customer service i had with Ms.Quiroz formed a relationship with me that made me feel comfortable and open to ask any questions i had regarding to my mini cooper. She also provided timely and helpful advice regarding the mini I was purchasing. She let me know all the important information regarding the car including its features, adjustable buttons and assured i would love it.I would love to recommend your company to anyone who needs a car and recommend Ms.Marisol to be her who helps them out with everything . Keep up the great work and customer service. More

Excellent buying experience I live in San Antonio and drove to Houston to buy a Mini Coupe that I viewed on their website. I couldn't afford the Coupe and Marisol tried to make I live in San Antonio and drove to Houston to buy a Mini Coupe that I viewed on their website. I couldn't afford the Coupe and Marisol tried to make it possible. But it was not possible. I drove home with a beautiful blue Mini Cooper. Thank you Marisol. More