Momentum BMW MINI

5 stars for the service department at Momentum BMW. I had an issue with my 2023 BMW X1 where the vehicle would randomly shift into park while in drive, which was a serious safety concern. They were I had an issue with my 2023 BMW X1 where the vehicle would randomly shift into park while in drive, which was a serious safety concern. They were able to correctly diagnose it as a battery issue and replaced it under warranty. Before coming here, I went to another BMW dealership and didn’t have a good experience, they couldn’t figure it out. After that, I called my friend Tommy Bueno, who used to work at Momentum BMW as a technician. He has years of experience with BMW, so I trusted his recommendation. He pointed me to their service department and mentioned the shop foreman, William Martinez, who he learned under. I initially spoke with Edgar Cruz, the service manager, and then worked with my service advisor Jorge Aldana throughout the process. Armando was the technician who worked on my car. Overall, everything was handled professionally, good communication, efficient turnaround, and most importantly, they actually fixed the issue. More

In March 2025, I brought my BMW to Momentum because the engine light was on and the car was leaking oil. I paid about $2,700 to repair it. In August, the engine light came on as my son and I were on engine light was on and the car was leaking oil. I paid about $2,700 to repair it. In August, the engine light came on as my son and I were on the highway in a rural area, and we couldn’t exceed 40 miles per hour. We took the car to a repair shop. Cameron, the owner, after calling my BMW service advisor, replaced the water pump, thermostat, and several other parts. He informed me that (1) he had to replace the coolant because it was the wrong type and had lost integrity; (2) there were several oil leaks, none of which were recent; and (3) the previous service had been substandard (for example, a part was secured by a zip-tie). He took photos to document his findings. He charged me $3,650. When we got on the interstate to return to Houston, the engine light came on, and we couldn’t exceed 40 miles per hour. We returned to Cameron’s shop, left the car so he could order another part, and rented a motel room. The next day, Cameron, after calling my service advisor, replaced (without charge) the coolant temperature switch and heater control valve. When he test-drove the car on the interstate, the engine light came on. He returned to the shop. We rented a car and drove to Houston that night. On August 9, We went to Momentum BMW and explained the situation to Max White, a salesman, and Cliff Miller, the General Sales Manager. I said that I wanted to trade my car for a new car and have Momentum arrange to transport my car to Houston. I found a car but didn’t buy it because Miller offered only $6,000 on a trade-in. He said that he would’ve offered $11,000 if my car were in good condition. I said that it wasn’t in good condition because of Momentum’s substandard work. I commented that, every time I brought in the car, I asked my service advisor whether I should keep or trade it. He always responded that the car was in good condition and, if I were willing to spend a few thousand dollars each year to maintain it, there was no reason to trade it. Miller responded that the service department makes its money repairing cars, so no service advisor would ever recommend selling a car as long as the customer is willing to pay for repairs. Miller inferred that I should’ve known better than to rely on what a service advisor told me about whether to keep or sell a car. Miller provided a loaner car and said that he’d speak to someone in the service department on Monday and give me his best price. On August 11, I sent an email to White asking whether I would hear from Miller or him. White responded, “We are almost there. Cliff is talking with svc so he can get you answers, but he feels that we’d be good to go with your offer. Please standby.” I never again heard from anyone from Momentum about a sale. On August 16, I bought a BMW from Advantage BMW for a lower price. Advantage had my car transported from Kerrville (which would’ve cost me $925) and returned the loaner to Momentum. On August 21, I sent a letter to Thomas Kuranoff, the General Manager of Momentum, expressing disappointment in the inadequate service and lack of interest in selling me a new car—especially in view of the fact that I had bought seven cars there for my wife and me over the past 40 years. I asked Momentum to reimburse me for the unnecessary repair expenses and incidental costs I had incurred as a result of their substandard work. Kuranoff did not respond. My service advisor sent me a text message asserting that the problems that developed in August had nothing to do with the previous engine problems and that he didn’t see any zip-tie in the photos. I resent a picture showing the zip-tie. I didn’t hear from him again. I am posting this information so potential BMW purchasers can decide whether they want to do business with Momentum. More

Dealership is very posh and always clean John Garz was my service rep and he was outstanding my service rep and he was outstanding More

Overall good experience. Courteous and friendly people. I would have preferred a more detailed explanation on recommended repairs for worn out items considering low mileage. Courteous and friendly people. I would have preferred a more detailed explanation on recommended repairs for worn out items considering low mileage. More

Momentum Bmw is really a good dealership, always make my X5 in excellent condition. Service adviser Joshua Flores always updates me on service status and He has an excellent working manners! Excellent! X5 in excellent condition. Service adviser Joshua Flores always updates me on service status and He has an excellent working manners! Excellent! More

Very efficient and fast service with very knowledgeable service adviser and a very comfortable waiting area. service adviser and a very comfortable waiting area. More

Excellent customer service, they take the time to do the job well while still striving to be efficient. My service coordinator was wonderful and explained the job clearly. Thank you for taking care of my of job well while still striving to be efficient. My service coordinator was wonderful and explained the job clearly. Thank you for taking care of my of me and my BMW! More

Put the humanity back in service. My father has purchased several care from Momentum BMW and due to that I felt comfortable going with a recommendation to lease a vehicle from that de My father has purchased several care from Momentum BMW and due to that I felt comfortable going with a recommendation to lease a vehicle from that dealership. I had no problems with the car or the dealership in general during the time I had that car. I in turn felt comfortable purchasing a CPO 2021 X6 from Momentum. Ever since having to deal with the service department it has been a true nightmare. It is like pulling teeth to get the service advisors to treat me like a person and not a sale. There is always cumbersome negotiations to arrive at a fair arrangement. I just feel like service should not be that way. It was smooth sailing when the dealership took the $50K down payment. I guess I was asking for too much when I expected a sensitive and humanitarian experience in the service department as well. All in all an agreement was made but the path it took to get there was truly unnecessary. More

Excellent service, everyone was friendly and knowledgeable. Pleasant experience, will definitely recommend to anyone I’m talking to about BMW/Mini Cooper dealer knowledgeable. Pleasant experience, will definitely recommend to anyone I’m talking to about BMW/Mini Cooper dealer More

Allyce Is so sweet as always being the best person and my go to when I come to this dealership. Thank you for all your hard work. go to when I come to this dealership. Thank you for all your hard work. More