Momentum BMW MINI - Service Center

The entire dealership is great including the service department. We bought two cars and already looking for another one. department. We bought two cars and already looking for another one. More

Staff member have great customer service. . Dealership is Conveniently located with friendly and knowledgeable advisors. Waiting lounge is comfortable . Dealership is Conveniently located with friendly and knowledgeable advisors. Waiting lounge is comfortable More

Just finish my service today for brake fluid change. Overall is good, my service supervisor is very professional. The only thing why I can’t give 5 star is because When I called in on Monday to make thi Overall is good, my service supervisor is very professional. The only thing why I can’t give 5 star is because When I called in on Monday to make this appointment, the service front desk girl refused to provide me a loaner car which I used to get it every time. That way I don't have to waste my 2.5-3 hrs to just wait there. However, she said it was the new policy and 2.5-3 hrs type of service (brake fluid, oil change, and etc.) doesn't qualify for a loaner car. Then when I talk with my service supervisor, I got scheduled a loaner car for my next appointment (oil change within two weeks) with no problem. So I'm confused, since when your front desk girl has the authority to decide who's qualified for a loaner car? I believe everyone’s time is valuable, if she doesn’t care about your customer’s valuable time, then that is a dangerous sign of your business. Because I’m sure there is another BMW dealership within Houston area that is willing to take care their customers with their valuable time. Update: After talking with their general manager, now I understand it was due to some customer over abused their loner car, like not returning it within the contracted time frame and dispute the credit card charges and etc. Their GM was very nice and patient to explain to us. Now I totally understand it. Huge plus with my service supervisor Carlos, he is very professional and nice to his customer. More

Excellent service at all times. Always keeping client updated on progress of car repair. Cedric my advisor was very knowledgeable and gave good advice. Always keeping client updated on progress of car repair. Cedric my advisor was very knowledgeable and gave good advice. More

Sufyan, is my service advisor has exceptional customer service, attention to detail, and willingness to go above and beyond to ensure your satisfaction. service, attention to detail, and willingness to go above and beyond to ensure your satisfaction. More

Excellent service, I am very happy with time management, with delivery and prompt attention to my needs, my car runs great! with delivery and prompt attention to my needs, my car runs great! More

Sufiyan my service advisor was amazing! ! He went above & beyond to help me during my appointment. BMW has one of the best service advisors & that would be sufiyan. He is the ultimate best!! ! He went above & beyond to help me during my appointment. BMW has one of the best service advisors & that would be sufiyan. He is the ultimate best!! More

I appreciate the time and care provided by Leo, Miguel, and Robert. I look forward to working with them again in the future. and Robert. I look forward to working with them again in the future. More

My service experience was excellent and my advisor JW is the best!! I highly recommend Momentum BMW Mini. the best!! I highly recommend Momentum BMW Mini. More

Yes, John G. took care of me on a last minute appointment. He was very professional and made sure I was aware of what was exactly happening to my vehicle by walki took care of me on a last minute appointment. He was very professional and made sure I was aware of what was exactly happening to my vehicle by walking me through every step of the process. I got my car back washed and ready to go. This is by far the best experience I've had servicing my vehicle 10/10 More