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Monaco Ford

Glastonbury, CT

4.8
183 Reviews
Welcome to Monaco Ford! We are the winner of the 2014 President's Award given by Ford Motor Company. Located in Glastonbury, CT, Monaco Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Monaco Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-862-1701 for your No-Obligation Internet Price Quote from our Internet Department.
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767 New London Turnpike

Glastonbury, CT

06033

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Showing 183 reviews

April 21, 2021

They always go above and beyond, you are treated like family , everything was done and well done , my vehicle was done when they said it would be More

by Cindygab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Monaco Ford responded

Cindygab, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

April 15, 2021

I have always had good dealings with Monaco Ford. Knowledgeable people in all areas. I have dealt with the parts dept. for over 30 years, being in Ford parts myself, until my retirement. My salesma More

by barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Monaco Ford responded

Barry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

April 08, 2021

The sales people that helped us purchase our car were very helpful. They were friendly and made our experience good. I would recommend them. 👌🏾 good More

by Sprit66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Monaco Ford responded

Sprit66, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

February 21, 2021

My truck was done at the time I agreed on, all the service were done correctly, great stuff and show room full of nice inventory More

by Giuseppe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Craw
Feb 23, 2021 -

Monaco Ford responded

Giuseppe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

February 18, 2021

Very nice team, professional, friendly and very pro military and first responders. I traveled from NY to Monaco Ford and will do it again and again. More

by Carmine718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian D, Grant, Jim V
Feb 19, 2021 -

Monaco Ford responded

Carmine718, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

January 28, 2021

I have without hesitation relied on Monaco Ford for over thirty years, never being less than completely satisfied/confident with their operations. Monaco has been my primary auto resource since my first (u More

by KAO'Toole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Monaco Ford responded

Kao'Toole, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

January 14, 2021

Great service Chris pointed out a nail in one of the vehicles tires quoted a price to fix and I authorized the repair along with the oil change & lube More

by jimcyrul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pepin
Jan 20, 2021 -

Monaco Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 17, 2020

They go above and beyond what is expected. They took my car in, no appointment and repaired it same day. I never expected such great service. They are outstanding. More

by Glastonbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 18, 2020 -

Monaco Ford responded

Your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

December 09, 2020

Have been a customer for over 40 years and have never been unhappy with any service appointment or vehicle purchased. Friendly, courteous staff have always made me feel like a valued customer and I can o More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerri and all on the front desk
Dec 15, 2020 -

Monaco Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Take Care!

November 16, 2020

Our salesman was great and the dealership is one of the best! I would recommend Monaco to anyone in the market for a Ford near Glastonbury C More

by bld1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich in finance
Nov 23, 2020 -

Monaco Ford responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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