Monaco Ford

Treated like family My wife and I have been dealing with Monaco since we were married 50 years ago. They have always treated us fairly and have always provided ys with w My wife and I have been dealing with Monaco since we were married 50 years ago. They have always treated us fairly and have always provided ys with world class service. That is why we keek coming back even though we niw live 50 miles away. More

Love Monaco Ford Recently purchased a brand new vehicle from Monaco Ford. First for me in a long time but probably the 5th or 6th car someone in our family has bough Recently purchased a brand new vehicle from Monaco Ford. First for me in a long time but probably the 5th or 6th car someone in our family has bought from Monaco. I knew their Service Department was great. Now I can say the same about their Sales Department. Dustin Deprey was wonderful to work with and the entire process was quite easy. Even though he knew I was buying because my previous car had been totalled (while parked - I was not even in the car!!), there was NO sales pressure. Happy to recommend both Monaco Sales AND Service departments. More

Excellent Service My Ford Escape was experiencing intermittent loss of power and would vibrate. I initially thought I had a brake issue and dropped it off at the local My Ford Escape was experiencing intermittent loss of power and would vibrate. I initially thought I had a brake issue and dropped it off at the local service station garage for a quick check. I was told the brakes were fine and they couldn't find anything. The vehicle continued to exhibit the loss of power and shaking and that's when I had it towed to Monaco Ford. Stephanie, Megan and Jay did an excellent job along with the mechanical team to find that I had faulty calipers which resulted in a dangerous, unsafe driving experience. I was advised not to drive the car. Monaco fixed the vehicle in a timely manner as promised and once again I felt a renewed sense of loyalty to their staff. Thanks, Meghan for facilitating the repair and treating me like a valued customer. As you know, we consumers are so attached to our cars, we hate to lose them for any period. ot time. Your professionalism and knowledge of the business is notable. More

Overcharged for repairs They charged over $350 dollars to replace a cam positioning sensor on my 2014 Fusion that I purchased from them. They charged 2.5 hours to labor to ev They charged over $350 dollars to replace a cam positioning sensor on my 2014 Fusion that I purchased from them. They charged 2.5 hours to labor to evaluate the problem when it the car was in their shop for 15 minutes before they came out and told me the part needed to be replaced. In researching what a fair price should have been, it was $110 to $170 range. They charged me three times what they should have. More

service I have had mt 2015 ford fusion serviced at Monaco and continue to be very happy. They were prompt and wait room is comfortable with TV and fire place I have had mt 2015 ford fusion serviced at Monaco and continue to be very happy. They were prompt and wait room is comfortable with TV and fire place. They offered me $22.00 in savings that I didn't know I had. Classy move. Mike took care of me and I'll go back ! More

Best Ford Dealer Purchased several trucks over the years from Monaco Ford and is the best dealership in Connecticut. had my vehicles serviced at Monaco Ford and the be Purchased several trucks over the years from Monaco Ford and is the best dealership in Connecticut. had my vehicles serviced at Monaco Ford and the best parts department in the state. More

Very Positive Sales Experience. I don’t shop for a new car very often because the process of obtaining price quotes from dealerships is often a very painful process. In my 57 years o I don’t shop for a new car very often because the process of obtaining price quotes from dealerships is often a very painful process. In my 57 years of life, I have experienced every possible deceptive and misleading pricing scheme imaginable that dishonest dealers play to low-ball the price on a new car. I don’t understand why these dealers feel this is the only way they can “earn” your trust and business. However, there is one dealer that I have returned to many times over the past 15 years, and every experience has been the most professional, ethical and honest anyone could ask for. I recently visited Monoco to assist my mother in purchasing a new car. We met with sales manager Greg Smith, and business manager Richard Pearson. The price quote was very competitive. No games! No deceptions! Everyone we met with was very professional. Needless to say, we purchased the car and I know my mother will experience the same professionalism from the service department that I have experienced over many years. I cannot think of any dealer I would recommend more strongly than Monoco Ford. Visit Monoco Ford yourself, and you will understand why Ford Motor Company has awarded this dealership the President’s Award 10 times for service excellence and customer satisfaction. More