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Monaco Ford
Glastonbury, CT
185 Reviews
Welcome to Monaco Ford! We are the winner of the 2014 President's Award given by Ford Motor Company. Located in Glastonbury, CT, Monaco Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Monaco Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-862-1701 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 185 reviews
May 21, 2023
The service was amazing and they were very flexible and helpful to get us in the right vehicle. They made the whole process easy! helpful to get us in the right vehicle. They made the whole process easy! More
by theparkerelli
Helpful May 20, 2023
I stopped in late just before closing time. Everyone was busy with other customers as you would expect from a good dealership, but a sales person still took the time to figure out my needs and Everyone was busy with other customers as you would expect from a good dealership, but a sales person still took the time to figure out my needs and set up a time for me to come in earlier the next day to test and select a new F150. The next day I test drove and selected the perfect truck. We sat down to go over some financial information then set a time to finalize the purchase the next day. I never felt pushed or talked into something I didn’t want. These people really listened to what I wanted and showed me my opinions.even the financial part was an easy process. Very good people to work with. More
by Barryfluckiger
May 09, 2023
Excellent selection of trucks to choose from. This is 3rd new vehicle I have purchased from Monaco. Greg Smith has been my salesman who did an excellent job! Also, Rick in credit department was s This is 3rd new vehicle I have purchased from Monaco. Greg Smith has been my salesman who did an excellent job! Also, Rick in credit department was super fast at getting application through. Very pleased with the whole purchase procedure. Went in on a Friday afternoon and picked up new vehicle next morning. More
by jpelles
May 06, 2023
Was told when I made appointment it would take 45 minutes, considering they wouldn't give me a loaner for the recall, i chose to wait. It took 5 hours! I missed other appointments and was very unha minutes, considering they wouldn't give me a loaner for the recall, i chose to wait. It took 5 hours! I missed other appointments and was very unhappy! I live an hour away. 7 hours of my only day off was wasted. I was not told on the phone it would take 45 minutes to diagnose and an additional 4 and a half more to fix. Prior to this I was willing to drive an hour for the other recalls and issues. They always offered a loaner for recalls. What happened? I will be looking for a closer option. More
by roxannejohnson40
Employees Worked With
April 27, 2023
I bought many vehicles through the years, and this was one of the best dealerships I’ve dealt with. Jim was super helpful and accommodating, knowledgeable on the Maverick, and communicated with me through one of the best dealerships I’ve dealt with. Jim was super helpful and accommodating, knowledgeable on the Maverick, and communicated with me through the process. Brian offered me a trade in value I was comfortable with. I was in and out of the dealership in no time, everything was ready for me when I arrived. Greg was also very helpful and made the financial process easy. An overall great no pressure buying experience, highly recommend this place! Thank you!! More
by nfanelle1
Employees Worked With
Greg LeBeau, Brian Dimartino, James Moir
April 07, 2023
The Ford Explorer limited 2022 is a great car. Even though it is used it is in new condition. We appreciate the great customer service at Monaco Ford and look forward to coming back in the future! Even though it is used it is in new condition. We appreciate the great customer service at Monaco Ford and look forward to coming back in the future! More
by Harbecm22
March 30, 2023
Fantastic Ford dealer. Jim and Abri were very knowledgeable in the truck we purchased. The entire staff was helpful throughout the purchase process. Jim and Abri were very knowledgeable in the truck we purchased. The entire staff was helpful throughout the purchase process. More
by local230
Employees Worked With
March 21, 2023
Have used this dealer for many years and have bought numerous cars from them. They are always good to me and takes care of my cars. numerous cars from them. They are always good to me and takes care of my cars. More
by edmullen1042
March 18, 2023
great dealership kyle and greg did a great job throughout the whole purchase of my new used truck throughout the whole purchase of my new used truck More
by clint362001c
