Monaco Ford
Glastonbury, CT
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240 Reviews of Monaco Ford
Monaco Ford provides optimum service at all times. I feel the customer comes first.The service and office staff go out of their way to be sure the customers needs are served promptly. I feel the customer comes first.The service and office staff go out of their way to be sure the customers needs are served promptly. More
I just had my transmission serviced along with a repairs on a couple warranty items. Stephanie in the service department contacted me to say one item wasn't covered under my warranty and I argued that I had on a couple warranty items. Stephanie in the service department contacted me to say one item wasn't covered under my warranty and I argued that I had warranty in front of me which said it was covered. I asked for corporate Fords number to plead my case and Steph gave it to me. I was on the phone with one person from Ford that confirmed what Stephanie told me but he gave me another number to call because I was sure I was right. I was on hold for an hour when Stephanie called me to say she pleaded my case to Monaco and they decided to honor the warranty. I'm 65 years old and never had a dealership treat me like this. I couldn't believe it. On top of that they dropped me off and picked me up for the service. This is an amazing company and when I buy another vehicle I'll buy here. Thank you Stephanie and Monaco Ford ! You're a class act... More
Monaco Ford made my car buying experience easy and fun! They have very personable and friendly employees who take their time to answer questions and explain things in detail, a Great experience overall. They have very personable and friendly employees who take their time to answer questions and explain things in detail, a Great experience overall. More
Great Experience. Very friendly atmosphere. I felt comfortable the entire time. I would highly recommend them to all my friends and family. Very friendly atmosphere. I felt comfortable the entire time. I would highly recommend them to all my friends and family. More
Great dealership. It was hassle free buying and when I brought my vehicle in for its first service, there were no issues and the whole appointment went very smoothly. It was hassle free buying and when I brought my vehicle in for its first service, there were no issues and the whole appointment went very smoothly. The service staff was incredibly friendly. More



