Monaco Ford - Service Center

Excellent Service My Ford Escape was experiencing intermittent loss of power and would vibrate. I initially thought I had a brake issue and dropped it off at the local My Ford Escape was experiencing intermittent loss of power and would vibrate. I initially thought I had a brake issue and dropped it off at the local service station garage for a quick check. I was told the brakes were fine and they couldn't find anything. The vehicle continued to exhibit the loss of power and shaking and that's when I had it towed to Monaco Ford. Stephanie, Megan and Jay did an excellent job along with the mechanical team to find that I had faulty calipers which resulted in a dangerous, unsafe driving experience. I was advised not to drive the car. Monaco fixed the vehicle in a timely manner as promised and once again I felt a renewed sense of loyalty to their staff. Thanks, Meghan for facilitating the repair and treating me like a valued customer. As you know, we consumers are so attached to our cars, we hate to lose them for any period. ot time. Your professionalism and knowledge of the business is notable. More

Overcharged for repairs They charged over $350 dollars to replace a cam positioning sensor on my 2014 Fusion that I purchased from them. They charged 2.5 hours to labor to ev They charged over $350 dollars to replace a cam positioning sensor on my 2014 Fusion that I purchased from them. They charged 2.5 hours to labor to evaluate the problem when it the car was in their shop for 15 minutes before they came out and told me the part needed to be replaced. In researching what a fair price should have been, it was $110 to $170 range. They charged me three times what they should have. More

service I have had mt 2015 ford fusion serviced at Monaco and continue to be very happy. They were prompt and wait room is comfortable with TV and fire place I have had mt 2015 ford fusion serviced at Monaco and continue to be very happy. They were prompt and wait room is comfortable with TV and fire place. They offered me $22.00 in savings that I didn't know I had. Classy move. Mike took care of me and I'll go back ! More

Needed to charge my Ford Focus Electric to make it home Was in Glastonbury for a Dr's appointment and needed to charge my Ford Focus Electric to be able to make it home. I usually charge at the charging st Was in Glastonbury for a Dr's appointment and needed to charge my Ford Focus Electric to be able to make it home. I usually charge at the charging stations on the green in town, but they were both occupied. I called Monaco in hopes that they would help me out so I could make it home. No such luck. They were rude and after leading me to believe I might be able to charge there, eventually told me "sorry, only plug in electrics that are in for service can use our charging station". Nice Customer Service Monaco! Instead of having someone who will tout how friendly and helpful you were, you now have the opposite. If you want to be treated poorly by a dealership that has zero interest in helping someone in need out, go to Monaco Ford! What makes this really amusing is their slogan is "Where Our Customers become Our Friends". If you behave like this with everyone, you're not going to have customers or friends for long. More

I lost the brakes on my f250 drove slow to the dealership,I didn't have an apt.i asked if it would be to leave it and fit it in when they had time? I asked for a ride home next you now I'm on my w dealership,I didn't have an apt.i asked if it would be to leave it and fit it in when they had time? I asked for a ride home next you now I'm on my way home. The following day I was out of town with another vehicle and service called me and told me what needed to be done.wow that was fast I agreed and the next day the vecihle was done, new brake line and I'm back pulling my horse trailer. I would rather go to the dealer than worry how the truck will be fixed, keep up the great work, again thank you. I worked with mike Monaco and will call him for both sales ans service. More

My check engine light was on and I scheduled my car to have Monaco diagnose the issue. They told me I needed a new catalytic converter. My car is 10 years old with 81K miles and I did not want to pay $1 have Monaco diagnose the issue. They told me I needed a new catalytic converter. My car is 10 years old with 81K miles and I did not want to pay $1,500 for that genuine Ford part plus labor and misc. part. The total cost would have been around $2,000. The car is only worth $6K at best. The service rep offered an aftermarket catalytic converter (est. $575) and I agreed to that. It took a day to get the part so on the 3rd day without a car Monaco discovered that the part did not fit. I couldn't get my car back because it was the end of the day and there wasn't time to reassemble the car so I was without a car for the weekend and the next Monday while a new part came in. The 2nd after market catalytic converter came in on Tuesday and that did not fit. They said they would take $200 of the Ford catalytic converter but it would take a week to get the part. They said it could be 4 days or 2 weeks. I asked that they reassemble the car with the old parts and I would be on my way. I had to pay to have them reassemble my car because they couldn't get a proper part! They agreed to split the 3 hour cost after I complained. I was never offered a loner car this entire time and most of the time I had to call them to get an update. Before I left, I asked for a written estimate with the Ford catalytic converter so I could shop around. One of the parts on the estimate included a new O2 sensor. They never mention the O2 sensor which only cost about $75. I got my car on Wednesday and scheduled to have a Midas shop in Enfield, CT diagnose the problem on Thursday. They fixed the problem and now the check engine light is off. The problem was a bad O2 sensor. The catalytic converter is fine. The O2 sensor was cost plus labor was about $200. By the way, the mechanic at Monaco striped the threads that the O2 sensor screws into. Midas had to repair that. Nice job Monaco! So now I wonder if they are inept or a bunch of greedy crooks on commission? More