Monrovia Chrysler Dodge Jeep Ram

My service manager was great he got me out in less than 2 hours which allowed me to make my doctor appointment. hours which allowed me to make my doctor appointment. More

Javier was great to work with. Got things handled as quickly and effortlessly as possible. Couldn't of had a better experience. Got things handled as quickly and effortlessly as possible. Couldn't of had a better experience. More

Javier was a great help with my car situation. Did a great job communicating with me throughout the whole process of my car being worked on. The car being in the shop for 3 weeks wasn’t ideal but Did a great job communicating with me throughout the whole process of my car being worked on. The car being in the shop for 3 weeks wasn’t ideal but glad Javier and the dealership got my car back to me fixed. More

It takes them a whole week to finish the recall for a Chrysler Pacifica hybrid. It just undated software. Chrysler Pacifica hybrid. It just undated software. More

The new location is great, more room to park. The service was also done in a somewhat timely fashion, a part had to be ordered. It would be nice if they offered discounts to loyal customers, hav The service was also done in a somewhat timely fashion, a part had to be ordered. It would be nice if they offered discounts to loyal customers, have two cars that I take there for service on a regular basis. It’s getting quite expensive, with the economy today, I’m starting to look for cheaper places to take my cars for service. More

Noel, was super great and very knowledgable. It was a pleasure working with him, his customer service was top tier. Noel, is a great asset to the team! I would highly recommend! It was a pleasure working with him, his customer service was top tier. Noel, is a great asset to the team! I would highly recommend! More

The lack of communication was very frustrating. When dropping off my Jeep there is one person I’m working with (Josh) for intake. The next day because it’s Josh’s day off no one followed up with me When dropping off my Jeep there is one person I’m working with (Josh) for intake. The next day because it’s Josh’s day off no one followed up with me or even let me know what was being done with my Jeep or that it was ready for pickup (according to them) It took four phone calls the following day to get someone on the line to even just tell me that the Jeep was ready and they couldn’t figure out what was wrong with it. And that it can only be diagnosed when the “computer tells them what’s wrong”. I don’t understand what has happened to listening to the symptoms and trouble shooting common causes for the issue. I’m a nurse, not a mechanic, and even I can google and find common causes for what is happening. The reliance on only referring to the computer codes to tell you what to fix is incredibly frustrating. I’ll be switching to a mechanic that can use their expertise and previous knowledge rather than just “what the computer tells them to look at”. And the fact that a vehicle just sits on the lot because it’s the original intake person’s day off is ridiculous. So if that person went on vacation for a week then it’s no one’s responsibility to take over and update and communicate with the customer? For dealership pricing I really expected better service. More

First things first, Joshua my service advisor was great no complaints at all. Awesome customer service from him very professional. THE dealership or service department in general which I place blame on no complaints at all. Awesome customer service from him very professional. THE dealership or service department in general which I place blame on management and ownership worst customer care unacceptable service expectations they had my Jeep for 5 days just for a faulty seatbelt and door weatherstripping? 5 days!!! Cherry on top was nothing was done in those 5 days, they needed to order the parts and had to take it back at a later date to get it fixed. An additional 2 days. I mean really??? More

My experience at the dealership was great. Isaac helped me get my Jeep fixed up. The service was fast and the communication to updating me was great. I appreciate everyone that helped me. I wo Isaac helped me get my Jeep fixed up. The service was fast and the communication to updating me was great. I appreciate everyone that helped me. I would come back again. More

Isaac Borquez is very professional,knowledgeable and very honest I’m a truck driver I drive all over the world but I would rather deal with Isaac at Sierra because I trust him and he always takes kare of me. honest I’m a truck driver I drive all over the world but I would rather deal with Isaac at Sierra because I trust him and he always takes kare of me. More