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Montrose Ford

Fairlawn , OH

Overview
Employees
Reviews
Vehicles
4.8
624 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations. We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 624 reviews

October 28, 2025

They came to my home to complete an oil change, the service was fantastic. Cant recommend it enough. More

by BIZ.STRINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lawrentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2025 -

Montrose Ford responded

Thanks for sharing about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 26, 2025

Service was great all the way thru a recall and Andy ( close to the correct name) kept me well informed. More

by CAROLBURGER102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person something like Andy
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Oct 26, 2025 -

Montrose Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Montrose Ford, we look forward to having you as a valued customer for many years to come! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 26, 2025

First experience was not impressed, very frustrated, but Rick in service and the GM did make it right. Hoping moving forward, everything will be smooth More

by motman67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sales
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Oct 26, 2025 -

Montrose Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Montrose Ford. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 25, 2025

Service is top notch at Montrose. . Every time I take a car there I get great service , Best service department around More

by ohiostonerestoration
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
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Oct 25, 2025 -

Montrose Ford responded

Here at Montrose Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 25, 2025

John Nageotte was helpful to my needs and was friendly and professional to get me in the Ford Family. More

by jimmy.salvaggio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2025 -

Montrose Ford responded

Thanks for sharing about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 24, 2025

For years I have been sending my car to Ford for car maintenance and help over the years they have done a great job. Recently my car stopped on me and had a diagnostic test and it found nothing. Bu More

by R.G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Oct 26, 2025 -

Montrose Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Montrose Ford. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 24, 2025

Andre’ Harris in Service is SIMPLY THE BEST! My Family most definitely feels that we’ve ‘GOT a FRIEND at MONTROSE’, hahaha! Andre’ is Professional, Trustworthy, Caring, Helpful, & of course More

by MissMary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANDRE HARRIS, and DAN
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Oct 24, 2025 -

Montrose Ford responded

Thank you for choosing Montrose Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 24, 2025

Very helpful and very professional got my work done in the time they said it would take very efficient More

by DFERGUSON22112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Harris service department
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Oct 24, 2025 -

Montrose Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Montrose Ford to be a positive one. Please don't hesitate to reach out if you need anything else. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 23, 2025

Great friendly staff I love this place I feel like they care about my needs More

by Metro1234
Recommend Dealer
Yes
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Oct 23, 2025 -

Montrose Ford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Montrose Ford! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 23, 2025

Happy with service. Not happy when they charge you an extra 3% when you use a credit card for payment.. More

by DAVIDROLENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Oct 23, 2025 -

Montrose Ford responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Montrose Ford! And remember, you’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

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