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Montrose Ford
Fairlawn , OH
1,024 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,024 reviews
September 19, 2026
The service was excellent! The valet service arrived exactly on time, and I was updated when the vehicle arrived and when the service was complete. What a time saver! The valet service arrived exactly on time, and I was updated when the vehicle arrived and when the service was complete. What a time saver! More
by alanbbutcher
Verified Customer
September 19, 2026
I love the car pick up and drop off service, all the email and text reminders too. I had car in for oil change and during routine inspection, discovered 1 of my bushing arms was broken and needed repai email and text reminders too. I had car in for oil change and during routine inspection, discovered 1 of my bushing arms was broken and needed repair along with rear shocks 1 was leaking. I have an auto warranty through Allstate and Rick the service advisor worked with Allstate to get that covered along with the wheel alignment. That was a huge savings to me! I also love receiving the video on the inspection so I can see what the technician is addressing during the inspections. More
by opportunityawaits3
Employees Worked With
September 17, 2026
As always, what needed to be done and its cost were fully explained, the work was done in a timely manner, and Andre is the heart and soul of courtesy. explained, the work was done in a timely manner, and Andre is the heart and soul of courtesy. More
by jtdukes
Employees Worked With
Andre, et al
September 17, 2026
As always, the service on my car is excellent. The waiting area is very comfortable, and I appreciate the snacks, coffee, and other amenities. Everyone at the dealership is always most helpful. The waiting area is very comfortable, and I appreciate the snacks, coffee, and other amenities. Everyone at the dealership is always most helpful. More
by jtdukes
Employees Worked With
Andre
September 16, 2026
Prompt service. Polite keep me updated on my truck. Nice service notes, over al good service. Polite keep me updated on my truck. Nice service notes, over al good service. More
by Brendagrenzow
September 16, 2026
Absolutely thrilled with the entire experience from buying my car to the service department being on top of my maintenance to the awesome gentlemen who did the mobile service buying my car to the service department being on top of my maintenance to the awesome gentlemen who did the mobile service More
by Mckenzie7111
September 16, 2026
Mark Yacobucci was our salesman and he was awesome. He was very friendly and attentive to our needs. We talked to him prior to going to the dealership and he had everything ready he wanted to show us He was very friendly and attentive to our needs. We talked to him prior to going to the dealership and he had everything ready he wanted to show us matching our requests. Anything we wanted to see he showed us, let us drive and was good at pivoting when a curve ball was thrown his way. When we were done and made our purchases he helped make sure we had everything set up to our liking and offered to be available to help if we had questions down the road. We will definitely buy from Mark again. Not only did he help get the best deal but he did it with a smile. More
by KNG
Employees Worked With
September 15, 2026
I was charged for my service but I have easy are. I have called three times and was told I’d get a call back and never did. Still trying to reach someone about this. I have called three times and was told I’d get a call back and never did. Still trying to reach someone about this. More
by JEM6939
Employees Worked With
September 14, 2026
Had a great experience from start to finish with my out of state purchase. Nick was amazing and so was the financing team. Very friendly, informative, and professional and I’d highly recommend them. of state purchase. Nick was amazing and so was the financing team. Very friendly, informative, and professional and I’d highly recommend them. More
by Tom Dixon
