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Montrose Ford

Fairlawn , OH

Overview
Employees
Reviews
Vehicles
4.7
685 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations. We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 685 reviews

January 03, 2026

All members of the Montrose Ford Community were wonderful from the women who answered the phones and Brian who communicated with me along the way to the young woman who worked for Enterprise and game me ride More

by fgmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and the women at the desk
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Jan 03, 2026 -

Montrose Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

January 03, 2026

Sales Manager could be more professional , was little rude during the sale, other than that Its okay. More

by sunny.duggineni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lawrentz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Montrose Ford responded

Sunny, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. And remember, you’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

January 02, 2026

Very thorough and professional. Great communications! followed up on a regular basis. Friendly and caring. More

by cyuhasz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asron
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Jan 02, 2026 -

Montrose Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

January 02, 2026

Came in on New Years Eve (afternoon) with my daughter's car experiencing low battery messages. He took it, ran a long test on it, put a new battery in under warranty bc he knew my daughter was leaving to r More

by rkavenagh
Recommend Dealer
Yes
Employees Worked With
Idk but he was excellent!
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Jan 02, 2026 -

Montrose Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

January 02, 2026

Diagnosed problem, fixed at a reasonable cost, excellent customer service Appreciated the timeliness of the repair, and all the communication More

by Dragracer1977firebird
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jan 03, 2026 -

Montrose Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Montrose Ford. We look forward to having you as one of our valued customers for many more years to come! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 31, 2025

I had a great experience with Montrose Ford. The process was incredibly smooth, communication was excellent, and I absolutely love my new F-150. Everything was handled efficiently and profession More

by MATTHEW.A.WARE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lawrentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Ware
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Dec 31, 2025 -

Montrose Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 30, 2025

Nate and Marty are always polite and will go the extra mile. Will be back More

by MVILLERS
Recommend Dealer
Yes
Employees Worked With
Nate and Marty
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Dec 31, 2025 -

Montrose Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 30, 2025

Nick was a super nice guy. We just had some miscommunication on some things. Overall was a pretty decent experience. More

by J.P
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick
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Jan 05, 2026 -

Montrose Ford responded

J.P., we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if you'd like to discuss your visit in more detail, please don't hesitate to contact us directly. And remember, you’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 29, 2025

Came to my work and provided the Computer update that was a recall. They were very courteous and efficient. More

by DDIPERNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda Mobile Service
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Dec 29, 2025 -

Montrose Ford responded

Thanks for sharing your thoughts about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 28, 2025

Worthless alerts, get rid of it Fictitious notifications, have no value, waste of time False info More

by ALBITO
Recommend Dealer
No
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Dec 29, 2025 -

Montrose Ford responded

Sorry that your experience was not a pleasant experience. Would you mind sharing what your concerns are? Our general manager Matt Stringer would be happy to discuss with you. Please feel free to call him at 330-666-0711 ext 214.

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