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Montrose Ford

Fairlawn , OH

Overview
Employees
Reviews
Vehicles
4.7
589 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations. We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 589 reviews

October 09, 2025

Very proactive, diligent and customer conscientious. Very clean dealership and service areas. Their service technicians and staff are always in a great mood and most of all appreciate customers!! More

by PEGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2025 -

Montrose Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 09, 2025

Great people, great service. ... Highly recommend everyone here, very nice to work with! Will be back! More

by lr0506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lawrentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2025 -

Montrose Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Montrose Ford. We look forward to having you as one of our valued customers for many more years to come! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 07, 2025

John Nageotte and Loralie Lawrence were great with taking care of my concerns Eva Bishop More

by ebdbnb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Nageotte and Loralie Lawrentz
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Oct 07, 2025 -

Montrose Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Montrose Ford. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 07, 2025

The folks at Montrose Ford went great. Found the exact vehicle I wanted, had it serviced, and had the tonneau cover installed for pickup the next day! More

by nmseaver
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marcus Spelich
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Oct 07, 2025 -

Montrose Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 07, 2025

It is ridiculous that this service (of programming the car computer that a new battery has been installed) is even required. More

by GSHARP88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mills
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lawrentz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rosado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2025 -

Montrose Ford responded

Thank you for choosing Montrose Ford. We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 06, 2025

Rhonda is very professional and an absolute pleasure to work with. She deserves a raise. She makes sure everything is correct and I would recommend the mobile service to everyone. Josh was my oil change te More

by brianisherwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda, Josh
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Oct 06, 2025 -

Montrose Ford responded

Thank you for choosing Montrose Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 06, 2025

Matt Mills has been easy to work with over the years, and he can efficiently close deals. More

by cunningham.mathew.j
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2025 -

Montrose Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 05, 2025

Every time I visit the service department is on point with communication and they are very nice More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not have interaction with sales
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Oct 05, 2025 -

Montrose Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

October 05, 2025

There financial services are bad. . she was rud and not professional. She should not be allowed working there. More

by hahn.troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 04, 2025

Adam was helpful and easy to work with during the process of buying the car. More

by mafjenkins
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam
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Oct 04, 2025 -

Montrose Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Montrose Ford. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

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