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Montrose Ford

Fairlawn , OH

Overview
Reviews
4.8
547 Reviews
Call Dealership (234) 365-2010
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 547 reviews

April 13, 2023

Montrose Ford always provides Friendly, Knowledgeable, prompt professional service that is always completed RIGHT the FIRST time ! They provide quality service at a fair price! More

by Richard.movens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Nate
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Apr 14, 2023 -

Montrose Ford responded

Richard, We appreciate your positive feedback for Montrose Ford of Fairlawn! We are glad to have your kind words and are thrilled that our team provided prompt and professional service. We look forward to serving you again in the future! Thank you!

Apr 15, 2023 -

Richard.movens responded

I’d like to say to Montrose Ford , Please keep up the GREAT Sales and Quality Service work that you’ve been doing for years ! I’ve been purchasing new Ford Rangers every few years since 1994 and from Montrose Ford since 2006. The reason I changed dealerships were due to selection and service ! Montrose Ford always got me the truck I wanted ,whether it was in their inventory or not and I always got a fair deal and the most for my trade. Secondly , their Service Department! Everyone from the service advisors, service technicians to the Cashiers always are friendly, courteous professionals and knowledgeable of the Ford Products! THANK YOU ALL !

April 13, 2023

Very courteous and friendly people. Andre was a joy to work no high pressure sales tactics like other places. Treated fairly and respectfully More

by jtosatto
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andre Smith EXCELLANT!!!, Jessica “Jess” Bradford
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Apr 17, 2023 -

Montrose Ford responded

We appreciate your shoutout to Andre and the team! We look forward to serving you next time! Thank you! - Montrose Ford of Fairlawn

April 11, 2023

Mr. Mills was fantastic through the whole process...felt no pressure to buy and would recommend. More

by 0_duo_outdoor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
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Apr 13, 2023 -

Montrose Ford responded

We're so happy to hear this! Thanks for trusting the Montrose Ford of Fairlawn team with your business. We hope we have the privilege of working with you again in the future!

April 08, 2023

Matt and Dan made the process of purchasing a new Expedition Max smooth and easy! More

by 4slandscapingsolutions
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Thurmar in service made want to purchase a car here since I know I’ll be in good hands when it needs serviced , Dan Russell, Matthew Mills
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Apr 13, 2023 -

Montrose Ford responded

It always brings us joy to read reviews like yours! Thank you for rating Matt and Dan five stars! Enjoy your new Ford Expedition!

April 07, 2023

Had a problem with a piece of steel in rear tire. Andre was able to get me in and have tire taken care of quickly.I was very happy for such a quick response. More

by andy.bucher.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Apr 13, 2023 -

Montrose Ford responded

We're happy that Andre could help take care of this issue for you so you could get back on the road! It's never easy to have unexpected tire problems, but we're glad this was a quick fix. Thank you for coming to Montrose Ford of Fairlawn!

March 28, 2023

MY EXPERIENCE WAS PROFESSIONAL IN EVERY CAPACITY WITH OUR CAR'S REPAIR IN THE BODY SHOP More

by Breilly3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALL GOOD
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Mar 30, 2023 -

Montrose Ford responded

Thank you for trusting the Montrose Ford of Fairlawn team with your vehicle's repair! We appreciate the kind feedback and hope you won't hesitate to reach out if we can be of service again in the future!

March 25, 2023

Montrose Ford is always a pleasure to work with. Service department is excellent and everyone is always very helpful. More

by sknj9168
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Patton
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Mar 28, 2023 -

Montrose Ford responded

Thank you for trusting the Montrose Ford of Fairlawn team with your business! We're grateful for your support and look forward to serving you again next time!

March 16, 2023

Dirtbag dealership taking advantage of people marking up new superdutys. Avoid this xxxxxxx dealership. AVOID AT ALL COST! More

by jbsc10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex McGraw
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Mar 17, 2023 -

Montrose Ford responded

Thank you for reaching out. We're sorry to hear of your frustration and would like the opportunity to get some additional details about your experience. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Respectfully, Ralph Gilpin - General Sales Manager - 330.666.0711

March 11, 2023

The staff at Montrose Ford were friendly and efficient. I would recommend them to my family and friends. More

by cathyherd51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Sutton
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Mar 14, 2023 -

Montrose Ford responded

Thank you, Cathy! We look forward to seeing you again! - Montrose Ford of Fairlawn

March 09, 2023

Sure wish there were more smiles around the place, especially service and check out. It doesn’t cost anything to be overly nice . Nothing at all More

by tbarracato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Mar 10, 2023 -

Montrose Ford responded

Thank you for taking the time to share this feedback; we will make sure it gets passed along to our team. Take care and please don't hesitate to reach out if we can be of service again in the future! - Montrose Ford of Fairlawn

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