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Montrose Ford
Fairlawn , OH
644 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 644 reviews
Verified Customer
November 07, 2025
Too many hours spent in diagnosis and fix. The hourly rate is outrageous. Regardless what overhead is buried in the rate. The hourly rate is outrageous. Regardless what overhead is buried in the rate. More
by rzahoranski
Employees Worked With
Service department. Costs was outrageous with little explanation
November 07, 2025
Respectful of my time and willing to adapt to my schedule, grateful for the flexibility! schedule, grateful for the flexibility! More
by jlbegovich
Employees Worked With
November 06, 2025
Logan made the process very smooth and was a pleasure to work with throughout the time I was at the dealership. I will be recommending him to other family members and friends. work with throughout the time I was at the dealership. I will be recommending him to other family members and friends. More
by jnute34
Employees Worked With
Logan Riley
November 03, 2025
Montrose is the Best ! They genuinely care about their clients . Andre the service manager is very through and knows his stuff!! They genuinely care about their clients . Andre the service manager is very through and knows his stuff!! More
by ROBBINRUSSELL
October 31, 2025
The truck was nice, the respectful manner Logan treated us with could not have been better. and the price was very fair compared to many other dealers i looked at. us with could not have been better. and the price was very fair compared to many other dealers i looked at. More
by ted schinke
October 31, 2025
Front passenger tire not replaced. They cared more about trying to up charge me for a wheel bearing then they did about looking at the tire. When asked about it all i got was you need They cared more about trying to up charge me for a wheel bearing then they did about looking at the tire. When asked about it all i got was you need both front tires. I got hit on the passenger side in the tire. You can clearly see a massive knot in the tire Lug nut cap was not replaced as well I dont expect the truck to be perfect but you cannot send a truck back to a customer with a tire defect like that. I was clear when i dropped it off something was wrong with that pasenger wheel as it was all over the road after the accident. I was told they could not do the wheel alignment as the driver side wheel bearing was bad. Thats fine i understand that. But you cannot do a wheel alignment with a massive knot in the tire but that was never talked about After realizing it was not going to be replaced i picked up the truck im not the type of person to argue with anyone. Its easier to have another place fix it then argue More
by Spanglerconstruction
Employees Worked With
I spoke with a lady and she was great.
