Montrose Ford

Don't go here! Went to trade in a van I purchased there 4 years ago and went 2 different times in a week and it was the most exhausting ridiculous and rude behavior Went to trade in a van I purchased there 4 years ago and went 2 different times in a week and it was the most exhausting ridiculous and rude behavior from a group of men I have ever experienced. I live 2 miles from here but drove 40 minutes to make my purchase. More

Very dissatisfied! Took truck in for engine light & hub replacement $1016. Went back in with 300 miles in 6-8 weeks after last service, Engine light was back on, 4WD wasn't working. Wanted $560 to fix t replacement $1016. Went back in with 300 miles in 6-8 weeks after last service, Engine light was back on, 4WD wasn't working. Wanted $560 to fix the 4WD which was working before it went in, but not when picked up and $2300 to fix the engine light. Charged $200 for diagnostics testing, which I shouldn't have had to pay with it only having 300 miles since it was picked up Sept 29th.. All they want is money, and it seems like they just guess at repairs. The truck is now at an honest repair shop and we shall see what is wrong with the truck. More

Greatest car buying experience...EVER!!! "Greatest car buying experience ever!!!" sounds pretty extreme, and maybe even a little over the top. But I wouldn't write it, if it weren't true. I "Greatest car buying experience ever!!!" sounds pretty extreme, and maybe even a little over the top. But I wouldn't write it, if it weren't true. I have purchased many new and used vehicles over the years, at several different dealerships. Due to several unfortunate circumstances affecting my career and personal life, over a 10-year period, my personal credit went from stellar, to embarrassingly bad. True, the circumstances were out of my control. But I was always proud of my strong credit history, as well as the vehicles I drove. That has not been the case over the past several years. My credit was poor, and I was driving vehicles that I never thought I would be driving because of it. I made a very difficult financial decision in late 2018, to clean the slate and start over. Since that time, I've worked extremely hard to rebuild my personal credit. Last weekend, I received a flyer from Jessica "Jess" Bradford, a Sales Professional at Montrose Ford in Fairlawn, Ohio. Jess' message in the flyer was that although my recent credit history is poor, that she could still put me in a new or pre-owned vehicle. Needless to say, I was extremely skeptical, because of the countless times I've been turned down for a loan, any loan, over the past several years. But I work about five minutes from Montrose Ford, so I made an appointment to meet with Jess at around lunchtime. Jess was there to meet me when I walked into the dealership. She met me with a smile, and a confident handshake. One of the first things I said to her, was that I didn't even know what I was doing there, because I was sure I would be turned down for any vehicle, and any loan. I could not have been more wrong. I NEVER expected to happen, what ended up happening. Working her "magic", as well as with the banks, manager, and finance manager, I left THAT day, a few hours after walking the door with zero expectations, in a beautiful 2017 bright red Mustang GT!!! A car with only 7,000 miles on it, and a car I've coveted for a very long time, and never thought I would be able to get. Jess, and Montrose Ford, literally made my dream come true. She, and the dealership, have a loyal customer and fan form life. If you're in the market for a new or used vehicle, and even if your credit is less than stellar, do yourself a favor, and make an appointment with Jess, you will be very glad you did!!! Bobby D More

Good experience I came in to look at a car and Will Sutton showed it to me. Later he came back and said finance wanted to put me in another car due too my bad credit I came in to look at a car and Will Sutton showed it to me. Later he came back and said finance wanted to put me in another car due too my bad credit so I looked at a few other cars and the finance guy kept messing me around until I threatened to leave. Miraculously he was able to get me the payment I wanted on the car I came in to buy. I want to say Will was great very knowledgeable and no pressure through this whole process. In conclusion I would highly recommend Will Sutton as a salesman and would highly recommend this dealership if you need a car after bankruptcy. More

Great Sales People This was my 2nd brand new vehicle from Montrose. Went to look at upgrading my 2015 car. They tried to get me into something bigger, but the payments w This was my 2nd brand new vehicle from Montrose. Went to look at upgrading my 2015 car. They tried to get me into something bigger, but the payments wasn’t in the works. So Alex McGraw did work with me and was able to get me into a 2019 with payments that was in the works for me. Thank you for ur patience, kindness and hard work. More

Outstanding sales experience! I recently purchased a pre-owned Roush Stage 3 Mustang convertible with the assistance of Will Sutton. Will was very knowledgeable, easy to work with I recently purchased a pre-owned Roush Stage 3 Mustang convertible with the assistance of Will Sutton. Will was very knowledgeable, easy to work with and not high pressure at all. He knew every detail about the car and about Roush, and make it clear that this dealership know Roush inside and out. Will gave me all the information that I could need and never put any pressure to make a decision. I would highly recommend Will. More

Satisfied Customer! We recently purchased a 2013 F150 Lariat. This was our second buy from Montrose - the first, a new Explorer a couple years ago. Buying a used vehicle We recently purchased a 2013 F150 Lariat. This was our second buy from Montrose - the first, a new Explorer a couple years ago. Buying a used vehicle requires a knowledgeable sales person, and particularly one you can trust. Calvin was very helpful, not pushy, and knew the product. Both he and Mike Patton helped get things wrapped up pretty quickly. Both my wife and I are happy with the people at Montrose Ford and we’ll be back. Thanks. Daryl P. More

Horrible! I only gave one star cause the salesman was nice. I was low balled on my trade, less than kelly blue book fair trade in, educated on why (which didn't I only gave one star cause the salesman was nice. I was low balled on my trade, less than kelly blue book fair trade in, educated on why (which didn't make sense as my truck had 21k miles and looked in amazing condition and loaded (Toyota). The education from the guy who came back with numbers was uncalled for. He wouldn't budge on the trade amount. He quotes me a payment from 800-1000. rediculous! Let's just say I went to Liberty Ford, received 3k more for my trade, further vehicle discounts (for a similar vehicle year and options), incentives, special financing as my credit is worthy, and had my payment within my asking payment for the same amount of terms (including additional vehicle coverage, which I didn't plan into my original want of a monthly payment, but still was at my expectations)I will enjoy my new F-150, but not thanks to them. I don't know the guy's name who came into the deal to talk number as I became so furious and wouldn't even take his card, but as mentioned before the salesperson was nice and respectful. More

Excellent experience! I bought a 2018 Ford Escape Titanium. Great buy, love it. Customer service lady was very helpful to. Salesman Calvin was extremely helpful. Very satis I bought a 2018 Ford Escape Titanium. Great buy, love it. Customer service lady was very helpful to. Salesman Calvin was extremely helpful. Very satisfied. Thanks Montrose Ford!!😄👍🏾 More

I bought a used 2015 Ford XLT F150 truck from Montrose. I bought a used 2015 Ford XLT F150 truck from Montrose and it was by far the best buying experience that I've ever had. Believe me when I say, I've bo I bought a used 2015 Ford XLT F150 truck from Montrose and it was by far the best buying experience that I've ever had. Believe me when I say, I've bought a bunch of new and used vehicles over the last 40 years. The young salesman Josh Mills, with his bow tie, was the best salesperson I've ever dealt with. He was so very friendly, efficient and knowledgeable about the vehicle that I was buying. He wasn't pushy. He was very accommodating, 100% truthful and extremely effective at expediting the completion of the purchase. For weeks, I was using what I consider to be the best search engine out there today for finding a used vehicle, AutoTrader. I searched the entire eastern half of the United States for the exact truck before I finally found it at Montrose. I looked at hundreds of trucks and when I say that they gave me the truck for an excellent price, I know what I am talking about. I found the truck late on a Thursday night. I called them Friday morning as soon as they they opened. They patched me through to Josh Mills. I asked him to walk around the truck for me and look closely for any dents, door dings and scratches. He gave me a full report over the phone. The imperfections consisted of one very tiny little ding above the drivers door handle. I told him that I didn't want to drive 3 1/2 hours and find out in person that the truck was all dinged up and then have to turn around and drive back home 3 1/2 hours without a truck. I put a deposit on it without ever driving it or seeing it in person. It looked and drove like it was brand new. The business/financing manager Mike Patton was second to none. He's a straight shooter. Very friendly with a great dry sense of humor! He made everything crystal clear, black and white, painless and quick. I already had financing lined up with my bank at an excellent interest rate. Prior to finding the exact truck that I wanted at Montrose, I had spoken to a few other dealerships about the used trucks that they had. They wanted the opportunity to finance my truck if I bought it from them. I told them that if they could beat my rate that I was game. None of them could touch the rate. Montrose promised me an interest rate that was lower than mine by .38% of a percentage point. When I got to their location early Saturday morning the rate that I was promised was the exact rate that they gave me. It is so refreshing to be able to deal with honest and wonderful people in this day and age, especially on a large purchase like this. Thanks again Josh and Mike, Scott H from Cincinnati, Ohio. More