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Montrose Ford

Fairlawn , OH

Overview
Employees
Reviews
Vehicles
4.7
703 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations. We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 703 reviews

December 01, 2025

Kept me notified about the repairs and kept to the schedule. Did a good job More

by PIPPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Dec 01, 2025 -

Montrose Ford responded

Thanks for sharing your thoughts about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 01, 2025

Very reliable,friendly,and efficient . Thank you for all everyone did to keep me informed More

by SEJLOUGHRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris King
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Dec 02, 2025 -

Montrose Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

November 30, 2025

The technician suggested that I replace the cabin air filter. After seeing how dirty the filter was, I'm very happy it was suggested. More

by ABRUNO5
Recommend Dealer
Yes
Employees Worked With
Andre Harris
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Dec 01, 2025 -

Montrose Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Montrose Ford! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

November 29, 2025

Clean modern facility, friendly staff. Long drive for me but the buying experience was very good More

by kmcall55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
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Nov 29, 2025 -

Montrose Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Montrose Ford! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

November 29, 2025

Problem was solved within the estimated timeframe and under budget. Andre and his staff are wonderful. Thank you so much. More

by reetzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Nov 29, 2025 -

Montrose Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

November 28, 2025

The customer service was terrible. I had an appointment for my initial estimate and ended up waiting a long time to be seen, despite many walk-ins going before me. furthermore, never h More

by kelly.messner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
collision
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Dec 03, 2025 -

Montrose Ford responded

Kelly, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

November 28, 2025

Service department is always able to make repairs in a timely manner. Friendly people And they are happy to explain the work that needs done More

by 649michael
Recommend Dealer
Yes
Employees Worked With
Rick in service
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Nov 28, 2025 -

Montrose Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Montrose Ford. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

November 23, 2025

Logan Riley was great and very smart. He stayed late while we were finishing the financing with Hazmon. We got a great car with low miles. Keep up the good work Logan! More

by Marc Garfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Riley
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Nov 23, 2025 -

Montrose Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Montrose Ford! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

November 23, 2025

A recall took 4 days to complete . I wasn't offered a rental vehicle until the last day . And the service guy seemed real irritated that I didn't understand what was taking so long More

by TN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of name
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Nov 27, 2025 -

Montrose Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

November 21, 2025

Excellent communication skills. Very nice and polite. Too bad he's a Xichigan fan Extremely knowledgeable and caring about getting back with info More

by Mari.kirch
Recommend Dealer
Yes
Employees Worked With
NATHAN
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Nov 21, 2025 -

Montrose Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Montrose Ford to be a positive one. Please don't hesitate to reach out if you need anything else. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

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