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Montrose Ford

Fairlawn , OH

Overview
Reviews
4.8
547 Reviews
Call Dealership (234) 365-2010
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 547 reviews

January 13, 2024

Rick at Montrose has been great to work with and always helps us. He is very knowledgeable and kind. He’s honest and wants to help the best he can. More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Thurmer
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Jan 16, 2024 -

Montrose Ford responded

Luke, it's great to know that Rick has been consistently helpful and honest during your visits at Montrose Ford of Fairlawn. We appreciate the positive feedback!

December 19, 2023

Everyone is friendly & helps each other out. Adam did a great job helping us find the vehicle. More

by Patty
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica “Jess” Bradford
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Dec 19, 2023 -

Montrose Ford responded

Patty, we're delighted we could deliver an excellent experience! - Montrose Ford of Fairlawn Team

December 05, 2023

Third time I had my Jaguar in for body work. Each time the work was excellent. I appreciate Jordan’s and his team for their efforts More

by nickyv1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan body shop
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December 04, 2023

Service is excellent and Dan is very good at taking care of things and doing what he says without the constant back and forth with a manager. More

by cjzakcZak Coo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Russell
Report | Print
Dec 05, 2023 -

Montrose Ford responded

We're glad to know you had an excellent service experience with Dan at Montrose Ford of Fairlawn! We appreciate your feedback and look forward to serving you again in the future! Drive safely!

December 03, 2023

Seemed good did lease vehicle price seemed fair Chris was good. Chris did all he could to make the deal nice to work with More

by imwlc1walter
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica “Jess” Bradford
Report | Print
Dec 05, 2023 -

Montrose Ford responded

Thanks for your feedback, imwlc1walter! We're glad to know that Chris was able to assist you with your lease at Montrose Ford of Fairlawn. Enjoy the new ride!

November 29, 2023

Alex McGraw at Montrose Ford was very professional helping me purchase my Ford Edge this month. I highly recommend Montrose Ford, and encourage anyone considering a purchase to see Alex. He is first More

by jackmanchester
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex McGraw
Report | Print
Nov 30, 2023 -

Montrose Ford responded

We're so glad to know that Alex provided a first-class experience for you at Montrose Ford of Fairlawn! Thanks for recommending us and enjoy your new Ford Edge.

November 24, 2023

Prompt, Courteous & Thorough Service! Kudos to Andre & his son(service technician) for all you do and more! More

by Starboard Tack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Harris
Report | Print
Nov 24, 2023 -

Montrose Ford responded

We're glad to know that you had a positive service experience with Andre and our team at Montrose Ford of Fairlawn! Thank you for choosing us! We look forward to assisting you again in the future! Safe travels!

November 14, 2023

They are courteous and efficient. The waiting rooms are filled with snacks and coffee in a comfortable setting. They work hard to see that you are satisfied. Andre is very kind and al More

by Ila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre in service
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Nov 14, 2023 -

Montrose Ford responded

Ila, we're glad to know you enjoyed the amenities and service provided by Andre and our team at Montrose Ford of Fairlawn. We appreciate your feedback!

November 09, 2023

The dealer/sales associate are very helpful throughout the sale’s experience . I have purchased at least five vehicles from Montrose and have always been satisfied with my experience! More

by Frank caine
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
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Nov 10, 2023 -

Montrose Ford responded

Frank, we're so glad to know you've had consistently positive experiences with us at Montrose Ford of Fairlawn. Thanks for your loyalty and the kind words! Enjoy your new vehicle!

November 04, 2023

Lied about Ford Motor Credit, said there was none. Lied about $1000 TV discount. Lies! More

by noreen729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thompson, Jessica “Jess” Bradford
Report | Print
Nov 09, 2023 -

Montrose Ford responded

Thank you for reaching out, Noreen. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Dave Padgitt - Service Manager - 330.666.0711

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