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Montrose Ford

Fairlawn , OH

4.8
547 Reviews

3960 Medina Rd

Fairlawn , OH

44333

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Showing 547 reviews

November 02, 2023

Dealer offers sales and services for ford vehicles. Comfortable and professional while waiting for car service. More

by greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard in Service
Nov 02, 2023 -

Montrose Ford responded

Greg, we're glad to know you found our dealership comfortable and professional. Thanks for choosing Montrose Ford of Fairlawn for your service needs!

November 02, 2023

I always go see Rick Thurmer for great service with a smile. He is always very knowlegable More

by mpearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICK THURMER
Nov 02, 2023 -

Montrose Ford responded

Thank you for leaving Rick and Montrose Ford of Fairlawn five stars! We'll see you next time!

October 25, 2023

Friendly,knowledgeable efficient and honest . Got my vehicle in at the appointment time and completed the work in a timely manner. More

by chardan95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 26, 2023 -

Montrose Ford responded

We're delighted to know you had a positive experience at Montrose Ford of Fairlawn. We always aim for efficiency and honesty in our work. Thanks for your review!

October 20, 2023

Great dealership great service Department I’ve purchased for new four new vehicles from them .. More

by Dan Clevenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thompson, Joe Dyer, Jessica “Jess” Bradford, Matthew Mills
Oct 20, 2023 -

Montrose Ford responded

Dan, thank you for trusting the Montrose Ford of Fairlawn team with your automotive needs! We're grateful for your loyal business and look forward to seeing you next time. Take care!

October 16, 2023

Those at Montrose are very friendly and honest. . love this dealership..Andre in Service snd Will in Sales are exceptional! I highly recommend you check it out More

by Teenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre in Service keeps me coming back, William Sutton
Oct 17, 2023 -

Montrose Ford responded

Hey Teenie, we're glad to know you had a great experience with Andre, Will, and our team at Montrose Ford of Fairlawn. We appreciate your recommendation and feedback! Safe travels!

October 12, 2023

I have a good working relationship with the service staff. I really trust their recommendations regarding the service needed for my car. I know that both Rick and Andre won’t steer me wrong. More

by debbierose1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick and Andre
Oct 13, 2023 -

Montrose Ford responded

We're glad to know that you trust our service staff's recommendations at Montrose Ford of Fairlawn. It's great to have your support and we'll make sure Rick and Andre get the recognition they deserve!

October 05, 2023

Service was good. I was greeted as soon as I walked in the office at 12:20. Beside my oil change and the usual services included with this visit, it was noted that I More

by kcbuzzard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Oct 06, 2023 -

Montrose Ford responded

Hey there, kcbuzzard! We appreciate your feedback about the service at Montrose Ford of Fairlawn. Sorry to know that you found our music selection less than stellar - we'll take note of this for future improvements. Thanks again and hope to see you soon!

October 03, 2023

I was unhappy with previous dealer service on my 2 Fords - an F350 Diesel Truck and an Escape Titanium Hybrid. I had 2 recalls and decided to try Montrose Ford. My adviser there is Andre. So far service and More

by don't have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Oct 04, 2023 -

Montrose Ford responded

We're glad to know that you had a positive experience with Andre and our team at Montrose Ford of Fairlawn. We strive for excellent service, clear communication, and we'll always do what's right by our customers. Thanks for giving us a try!

October 03, 2023

Great work environment and makes me feel very welcome. Customer service was also terrific could not have asked for anything better. More

by Mitchel Mima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn G
Oct 04, 2023 -

Montrose Ford responded

Hi Mitchel! We're delighted to know that you felt welcomed and enjoyed our customer service at Montrose Ford of Fairlawn. Thanks for the fantastic review!

October 02, 2023

First time there. Brought our Ford Edge in for an oil change and tire rotation. Service was quick and thorough. More

by Kmetda60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Oct 03, 2023 -

Montrose Ford responded

We're glad to know your first visit for an oil change and tire rotation at Montrose Ford of Fairlawn was a positive one! We appreciate the feedback and look forward to seeing you next time. Safe travels until then!

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