Montrose Ford

Purchased a Mustang... Thank You John for your patience and taking the time to help me understand the difference in the two different models I was considering. By using an Thank You John for your patience and taking the time to help me understand the difference in the two different models I was considering. By using an illustration what each had to offer on paper instead of just handing me a catalog went along way. Your assurance that the vehicle I was going to test drive was apples to apples to the one I would be purchasing. Your explanation and knowledge on packaged options was very helpful when trying to get just the right combination of what we wanted. You heard what I said on the color and option selection I was looking for and DID NOT try and sell me on something I had NO interest in. This was a very friendly and yet personable experience, Thank You once again John, we will definitely recommend Montrose Ford and John Fahrner as the go to dealership for you New car purchase. Smiley More

Excellent Dealership On Feb 18 2016 I leased a 2016 Ford Edge . My salesman Mo Wilder was excellent. He is out of the Hermitage GMC store but still sold did everything he On Feb 18 2016 I leased a 2016 Ford Edge . My salesman Mo Wilder was excellent. He is out of the Hermitage GMC store but still sold did everything he could to help me purchase my ford edge. He always goes above and beyond his job duties to make sure that I am happy with my purchase. He took a lot of time to go over everything with me and never rushed me. The staff at Montrose are all very kind and willing to help out. Excellent Buying experience More

Bad advertising! I did some research for a certified pre-owned 2013 Ford Taurus Limited. I viewed several websites and selected the car I wanted. The car was located a I did some research for a certified pre-owned 2013 Ford Taurus Limited. I viewed several websites and selected the car I wanted. The car was located at Montrose Ford Fairlawn, in Akron Ohio. I contacted their company and asked if the car was available for a test drive. I explained I lived almost 2 hrs away and I was looking to purchase my next vehicle. Customer service stated the car was available to view, ready to test drive, and suggested I schedule an appointment. I scheduled the appointment and was instructed to meet a particular sales rep when I arrived. When I walked in, I was greeted with a sales rep. I said that I had a scheduled appointment to see a particular person. The sales rep stated the person I requested was the general manager, and he didn't have time to see all of the customers. So he decided he was going to help me and began by asking personal information. I immediately showed him the Carfax report and the description of the car. He ignored me, until I stated I drove 2 hrs to see this exact car and did not have much time to waste. He say okay, requested my license, and then left to get the keys. I was instructed to meet him outside. After 5 minutes, he walked up to me and stated the car was not available, and it must be on a test drive. So, again I explained that I traveled far and had an appointment. I asked when will the car be available to drive. He leaves and then returns stating that the Owner's son is driving the car temporarily. (So, that indicates that someone's son is possibly racking up the mileage in the car which could possibly sustain more wear and tear.) The sales rep tried to pressure me into test driving other cars, and had the nerve to ask about my financing. I completely lost interest and left. NOTE: Please do not settle for what THEY want you to buy! After all, it is you who will be making the payments for something you really don't want. More

Wow! Amazing experience! I came in the other day with my husband searching for a truck to purchase in the near future. We were greeted warmly by Jon Krupp. He was very knowled I came in the other day with my husband searching for a truck to purchase in the near future. We were greeted warmly by Jon Krupp. He was very knowledgeable, kind, professional looking, and made us laugh a lot! Haha! Great guy! He made us feel comfortable with him and we gained trust for him. We can't stand sales people, but we were very pleased with this guy and he changed our thinking! It was like we knew him for years he treated us like we were his friends! :-) He showed us exactly what we want and we will be back to get our super hott truck! We are so excited! Thanks Jon and Montrose Ford! More

Easy and Fast! Just bought a new Ford Fiesta from Tim Krupp. I picked out the car, drove it then asked to see numbers and everything looked legit so I did the paper Just bought a new Ford Fiesta from Tim Krupp. I picked out the car, drove it then asked to see numbers and everything looked legit so I did the paperwork and took it home all in less than 2 hours. Highly recommend!! More

Layers,Cheaters Stay way they advertise vehicles don't have to being you in then try to sell you what they have,CROCKS the manager support their lye's and told me ill Stay way they advertise vehicles don't have to being you in then try to sell you what they have,CROCKS the manager support their lye's and told me ill find another vehicle More

Great Car buying experience I stopped in to Montrose Ford and talked with Tim Krupp. He sold me a pre-owned 2013 Ford Focus. I was super happy with the whole process. I g I stopped in to Montrose Ford and talked with Tim Krupp. He sold me a pre-owned 2013 Ford Focus. I was super happy with the whole process. I got the payment I wanted and a really nice car. Thanks Tim More

Montrose Ford - Rick Wallace Thank you to Rick Wallace for walking us through the car buying process. We greatly appreciated your patience and expertise as you let us test drive Thank you to Rick Wallace for walking us through the car buying process. We greatly appreciated your patience and expertise as you let us test drive the cars and took time to make a decision. More

Bought a new F150 Worked with Chris George and Brian Brown. These two made buying my first truck easy and exciting. They were knowledgeable and friendly. They found Worked with Chris George and Brian Brown. These two made buying my first truck easy and exciting. They were knowledgeable and friendly. They found the perfect truck for me and my new family. More

Unsatisfied with service! I bought a Certified Pre-Owned SUV in May 2014. My overall experience with the purchasing of the vehicle was excellent! I have no complaints whatsoeve I bought a Certified Pre-Owned SUV in May 2014. My overall experience with the purchasing of the vehicle was excellent! I have no complaints whatsoever with anyone in the sales department. The service department on the other hand...I was not happy. My vehicle currently has 23,000 miles on it. Two weeks ago I had it towed into the dealership due to my engine overheating. After 2 days of it being in there (and me having to keep calling to check on the status of it) they couldn't seem to find anything wrong with it. The only thing they could "think" could have been wrong was the cooling fan. I was charged the deductible for a new one. A few days later, it ended up overheating AGAIN and took it back. Something was mentioned over the phone to me about the thermostat and them having to order one. After another 2 days...they still couldn't find anything wrong with it and the thermostat wasn't replaced. They said if it happened again to bring it back in. NO THANKS...on to the next dealership for service next time! Then to make matters even better...I get in my vehicle when picking it up to find that the low fuel light was on and didn't even have enough gas to get me home. Thanks for galavanting around town in my vehicle trying to find something wrong with it, and not replacing the gas when it was at 1/2 a tank when I brought it in. They must treat thermostats like "gold" in that place. For $7 at the auto parts store...I took the liberty of changing it myself! I was obviously given the run around and will not be doing service there again! More