Montrose Ford in Fairlawn

They sold me a totaled truck!!February 2019, they sold They sold me a totaled truck!! February 2019, they sold me a truck that was at a retail price with a clean title, I was not informed of any red fla They sold me a totaled truck!! February 2019, they sold me a truck that was at a retail price with a clean title, I was not informed of any red flags or damage history, (Wouldn’t of considered buying the truck If I seen the history.) Come to find out the truck was rolled, and totaled out, then sold at a auto recycler for parts, out of state back in 2010. The state it was repaired in, then inspected the truck and issued a clean title in Missouri. Found out about history due to trying to trade the truck. Keep in mind the truck books for my payoff in fair condition. so I attempt to trade the truck. They inform me the history I stated above about the truck and offered a fraction of the fair trade in. That Does not sound like the Montrose promise. now I’ve been trying to get documentation that was made aware of accident history. Went to the dealership Saturday 3/14, salesman kept beating around the bush on acquiring paper work I wanted copy’s of. Today 3/16, got a call from the manager but was unable to answer the phone due to work. Called back on my lunch break but had to leave a message because the manager was on lunch 10 minutes till 1pm. Did not receive a call back by the time I got off work. So I go down to the store when I get off work to see what could be done. As I walk in I was not greeted when I walked into the show room. Had to approach the same salesman I dealt with on 3/14/20. Was informed it would take 3-5 days to get said documents. 3/20/20 told they are short staffed and couldn’t get the paper work. Now I feel like I’m not getting anywhere. Won’t offer fair trade in value on their “clean title” truck. What a promise you have gave montrose ford of Akron. Currently waiting for this issue to be resolved 3/30 manager called me back, now waiting to see what can be down about this situation. More

I only gave this dealership one star because I had to. I would give them no stars if I could. They lied about recalls. They lied about owning the collision center behind the dealership. They didn’t pursue f would give them no stars if I could. They lied about recalls. They lied about owning the collision center behind the dealership. They didn’t pursue fixing the dash that I found the ford service bulletin for. They didn’t disclose that the key they gave me wasn’t an admin key (which prevents me from resetting max speed limits among other things). They didn’t disclose that the center headrest was missing on the front seat. They also failed to mention the truck I was purchasing looked like it was waxed with sandpaper. This was impossible to notice in their poorly lit parking lot at night. When I brought it back to them less then 12 hours later they gave me two options- have some company called “Luster” try to “patch” it up or have their body shop fix it and it and it would be “perfect”. Mind you, this was a $30,000, 2019 model truck, not a ten year old beater. Then, they did me a “favor” by paying half the repair bill at the body shop that they said they didn’t own. Then, after having it for almost two weeks called me to say it was done. What a shocker it was to find that when I picked it up you could still see an imperfection in the door where they fixed a dent that they agreed to repair and there was still deep scratches on the bed sides that they told me would be painted. Then, back peddled and stated they never agreed to fix ALL the scratches and the truck would never be perfect again. During this process I repeatedly asked for an estimate and after several times of asking was sent a hand written copy on a note pad. I will NEVER purchase from ANY Montrose dealership ever again. I will never recommend anyone to patronize this business in any way. More

Stay as far away as POSSIBLE ! My husband and i WOULD NOT and WILL NOT ever go back to Montrose Ford, nor will we recommend them to ANYONE! Sales to service. My husband and i WOULD NOT and WILL NOT ever go back to Montrose Ford, nor will we recommend them to ANYONE! Sales to service. More

Don't go here! Went to trade in a van I purchased there 4 years ago and went 2 different times in a week and it was the most exhausting ridiculous and rude behavior Went to trade in a van I purchased there 4 years ago and went 2 different times in a week and it was the most exhausting ridiculous and rude behavior from a group of men I have ever experienced. I live 2 miles from here but drove 40 minutes to make my purchase. More

Very dissatisfied! Took truck in for engine light & hub replacement $1016. Went back in with 300 miles in 6-8 weeks after last service, Engine light was back on, 4WD wasn't working. Wanted $560 to fix t replacement $1016. Went back in with 300 miles in 6-8 weeks after last service, Engine light was back on, 4WD wasn't working. Wanted $560 to fix the 4WD which was working before it went in, but not when picked up and $2300 to fix the engine light. Charged $200 for diagnostics testing, which I shouldn't have had to pay with it only having 300 miles since it was picked up Sept 29th.. All they want is money, and it seems like they just guess at repairs. The truck is now at an honest repair shop and we shall see what is wrong with the truck. More

Greatest car buying experience...EVER!!! "Greatest car buying experience ever!!!" sounds pretty extreme, and maybe even a little over the top. But I wouldn't write it, if it weren't true. I "Greatest car buying experience ever!!!" sounds pretty extreme, and maybe even a little over the top. But I wouldn't write it, if it weren't true. I have purchased many new and used vehicles over the years, at several different dealerships. Due to several unfortunate circumstances affecting my career and personal life, over a 10-year period, my personal credit went from stellar, to embarrassingly bad. True, the circumstances were out of my control. But I was always proud of my strong credit history, as well as the vehicles I drove. That has not been the case over the past several years. My credit was poor, and I was driving vehicles that I never thought I would be driving because of it. I made a very difficult financial decision in late 2018, to clean the slate and start over. Since that time, I've worked extremely hard to rebuild my personal credit. Last weekend, I received a flyer from Jessica "Jess" Bradford, a Sales Professional at Montrose Ford in Fairlawn, Ohio. Jess' message in the flyer was that although my recent credit history is poor, that she could still put me in a new or pre-owned vehicle. Needless to say, I was extremely skeptical, because of the countless times I've been turned down for a loan, any loan, over the past several years. But I work about five minutes from Montrose Ford, so I made an appointment to meet with Jess at around lunchtime. Jess was there to meet me when I walked into the dealership. She met me with a smile, and a confident handshake. One of the first things I said to her, was that I didn't even know what I was doing there, because I was sure I would be turned down for any vehicle, and any loan. I could not have been more wrong. I NEVER expected to happen, what ended up happening. Working her "magic", as well as with the banks, manager, and finance manager, I left THAT day, a few hours after walking the door with zero expectations, in a beautiful 2017 bright red Mustang GT!!! A car with only 7,000 miles on it, and a car I've coveted for a very long time, and never thought I would be able to get. Jess, and Montrose Ford, literally made my dream come true. She, and the dealership, have a loyal customer and fan form life. If you're in the market for a new or used vehicle, and even if your credit is less than stellar, do yourself a favor, and make an appointment with Jess, you will be very glad you did!!! Bobby D More

Good experience I came in to look at a car and Will Sutton showed it to me. Later he came back and said finance wanted to put me in another car due too my bad credit I came in to look at a car and Will Sutton showed it to me. Later he came back and said finance wanted to put me in another car due too my bad credit so I looked at a few other cars and the finance guy kept messing me around until I threatened to leave. Miraculously he was able to get me the payment I wanted on the car I came in to buy. I want to say Will was great very knowledgeable and no pressure through this whole process. In conclusion I would highly recommend Will Sutton as a salesman and would highly recommend this dealership if you need a car after bankruptcy. More

Great Sales People This was my 2nd brand new vehicle from Montrose. Went to look at upgrading my 2015 car. They tried to get me into something bigger, but the payments w This was my 2nd brand new vehicle from Montrose. Went to look at upgrading my 2015 car. They tried to get me into something bigger, but the payments wasn’t in the works. So Alex McGraw did work with me and was able to get me into a 2019 with payments that was in the works for me. Thank you for ur patience, kindness and hard work. More

Outstanding sales experience! I recently purchased a pre-owned Roush Stage 3 Mustang convertible with the assistance of Will Sutton. Will was very knowledgeable, easy to work with I recently purchased a pre-owned Roush Stage 3 Mustang convertible with the assistance of Will Sutton. Will was very knowledgeable, easy to work with and not high pressure at all. He knew every detail about the car and about Roush, and make it clear that this dealership know Roush inside and out. Will gave me all the information that I could need and never put any pressure to make a decision. I would highly recommend Will. More

Satisfied Customer! We recently purchased a 2013 F150 Lariat. This was our second buy from Montrose - the first, a new Explorer a couple years ago. Buying a used vehicle We recently purchased a 2013 F150 Lariat. This was our second buy from Montrose - the first, a new Explorer a couple years ago. Buying a used vehicle requires a knowledgeable sales person, and particularly one you can trust. Calvin was very helpful, not pushy, and knew the product. Both he and Mike Patton helped get things wrapped up pretty quickly. Both my wife and I are happy with the people at Montrose Ford and we’ll be back. Thanks. Daryl P. More