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Montrose Ford
Fairlawn , OH
674 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 674 reviews
December 25, 2025
They took care of my recalls and were timely. The staff explained what needed to be done and they helped with redeeming my ford points. The staff explained what needed to be done and they helped with redeeming my ford points. More
by Blakeaab73
Verified CustomerEmployees Worked With
Service department and Matt Mills
December 24, 2025
Everyone was very helpful and polite. The whole experience went very smoothly from the moment we walk in the door to driving our new car home. The whole experience went very smoothly from the moment we walk in the door to driving our new car home. More
by Sbalzarini
Employees Worked With
Nick
December 20, 2025
My car was in for a recall repair and he arranged transportation when finished and had it brought back to me and the driver took back the rental for me transportation when finished and had it brought back to me and the driver took back the rental for me More
by llgwasme
Employees Worked With
I think Rick in service
December 19, 2025
Appreciate the work completed and process. Was through insurance and different companies but Montrose handled my truck body work well and Bryan S communication was always consistent and clear. Was through insurance and different companies but Montrose handled my truck body work well and Bryan S communication was always consistent and clear. More
by SEAN
Employees Worked With
Bryan Seigman, front desk in collision dept and some mechanics at end of process.
December 17, 2025
Had a appointment scheduled at the dealership and then a mobile unit called me a scheduled the service at my home. That was great. I continued to get contacted about my dealership scheduled day and was diff mobile unit called me a scheduled the service at my home. That was great. I continued to get contacted about my dealership scheduled day and was difficult to stop those contacts. All contacts were automated More
by NICKAVASS
December 17, 2025
Out standing dealership and the onlynplce to buy a car. They treat me like family. They treat me like family. More
by HERSHEFROG
Employees Worked With
December 16, 2025
Excellent management team, Mike was exceptional—Highly professional, considerate, and responsive. Exceptional service, met all timelines to repair vehicle; exceeded expectations! Great doing business with professional, considerate, and responsive. Exceptional service, met all timelines to repair vehicle; exceeded expectations! Great doing business with Montrose Ford! More
by theodore.mathews
Employees Worked With
Mike in your collision/Service repair Shop.
December 14, 2025
The team at Montrose Ford will do what it takes to get the job done in the shortest amount of time! the job done in the shortest amount of time! More
by Jordan
Employees Worked With
December 12, 2025
Arrived /greeted immediately . Was told where I could wait. Did not get to talk to the technician who serviced my car but was informed my car was done. Really no communication abou Was told where I could wait. Did not get to talk to the technician who serviced my car but was informed my car was done. Really no communication about the recall and what the technician would do. More
by SASSY0206
Employees Worked With
I can't rate anyone never saw them
