Montrose GM Superstore in Hermitage

Poor experience My experience at Montrose: I made an appointment to see a car. From the time I got there, things were unorganized. My appointment was with Brandon P My experience at Montrose: I made an appointment to see a car. From the time I got there, things were unorganized. My appointment was with Brandon Pearson, however he was unavailable at the time. They had to find another sales person that was available, Billie Myers. They were both bouncing back & forth to get things done. When we took my car for a test drive, Billie didn’t talk the entire time & failed to go over features of the car. I’m not sure if this was because she was new or because she wasn’t prepared to sale me the car. So after the ride, I asked Brandon if he would go over things with me. I specifically asked how to connect the Bluetooth for my phone and what the “service due” notification meant. I was then told that I would not be able to get the car today because it needed to be inspected. It was supposed to be delivered to my house the next day. The next day comes & I get a call that it needs tires & brakes so I didn’t receive the car that day. They brought me a rental for the day. The next day comes & I get a call asking if I could come back to switch cars when I was specifically told that I wouldn’t have to come back to the dealership that is over an hour from my house. So a driver came to deliver the car to my house, but I couldn’t believe he had the audacity to even ask me. Then they dropped the car off and it didn’t have any windshield wiper fluid and the service due light was still on. Brandon texted me the next day & asked about the car. I brought up the Bluetooth question again and asked if he was available to FaceTime to walk me through it. He then said that he was busy and would get back to me. He never did. I thought this was very unprofessional. I made an appointment at a dealership closer to my house and I was told that my car does not have Bluetooth capability for music, only for phone calls. Oh and it needs an oil change. I called this morning to speak with the manager, but she was unavailable. They were supposed to return my call this morning, but they never did. I called again to schedule an appointment for an oil change & the guy told me that it was already done & that the light just needed to be cleared. When I told him I looked at the oil & it wasn’t changed, he then was happy to schedule an appointment. I don’t appreciate him trying to make me feel incompetent, like I wouldn’t know the difference of dirty oil. Overall, I am not satisfied with the customer service I experience. Would not recommend. More

Nissan Rogue Bought a 2016 Nissan Rogue from Paul Yassall. He was great and did not mess around. He got us just the deal we were looking for. I would do business h Bought a 2016 Nissan Rogue from Paul Yassall. He was great and did not mess around. He got us just the deal we were looking for. I would do business here again. More

Cadillacs? Not a bad dealership, but the selection of cadillacs was slim. Went to this store because i was told that they had a bigger variety then most of the s Not a bad dealership, but the selection of cadillacs was slim. Went to this store because i was told that they had a bigger variety then most of the stores I went to, but that was not the case. More

Great place to buy a vehicle Very helpful staff. Made us feel welcome the moment we pulled into the lot. Paul did a fantastic job arranging financing. Car buying made easy. Very helpful staff. Made us feel welcome the moment we pulled into the lot. Paul did a fantastic job arranging financing. Car buying made easy. More

Nice price. Nice salesman Got a great price and a great salesman. Paul Yassall was one of the better salesman that I had the Honor to deal with. Thanks Paul ! Got a great price and a great salesman. Paul Yassall was one of the better salesman that I had the Honor to deal with. Thanks Paul ! More

Shady dealings, poorly managed TL/DR: Sales guy can’t meet any expectations on delivery of car or any associated records, including misleading/false statements and information. Fina TL/DR: Sales guy can’t meet any expectations on delivery of car or any associated records, including misleading/false statements and information. Finance guy tries to get me to sign the title before ever mentioning or discussing rates, shames my credit score. Service department can’t order the correct windshield nor find service records. I was delayed in getting my car 2+ days after purchase due to overall mismanagement and lack of care from this dealership. Everything other than my initial call to put a down payment on the car was mismanaged, misleading, and generally a mess of what seem to be lies or overall lack of care in follow-through. On the day I had arranged to drive an hour and fifteen minutes to the dealership to test drive the car, I get a call from the sales guy (when I’m already halfway there) telling me they just found a cracked windshield on the car and I won’t be able to pick it up today but they will deliver it tomorrow. Not worth turning around, so I continue on my way... I test drive the car, all seems fine. We discuss price, and the sales guy is adamant they just spent $500 on service for the car plus now it needs the new windshield. Reasonable, so I go through with it with the assurance they’ll provide the service records. Finance guy tries to have me sign all of the paperwork, including the actual title, without ever discussing what the rates or totals of the financing will be. When I bring it up, the rates are higher than I expect and he points to my (less than ideal) credit score and shamingly says, “well here’s why.” I had been unemployed for a couple months prior to the purchase so expected a dip in my score, but I did not expect that kind of treatment. Overall didn't make much of a difference on a low price car, so I continue to purchase. Delivery doesn’t happen the following day, because they ordered the wrong windshield and “just can’t believe” there were two different versions. They will deliver the next day… Delivery happens the 2nd day after purchasing the car, but on examination I notice it’s at least 1-2 quarts low on oil. Given this is a turbo motor, that is highly concerning especially as it was just driven 70+ miles. Car was to be delivered with the service records, which obviously didn't happen. Low oil and no proof of services they “completed” means the services didn't happen... I call the dealership multiple times over 5-6 weeks before the sales guy tries telling me, “We were too busy to do the service so a shop down the street did it. I’ll get the records from them this afternoon.” Obviously a blatant lie... I never receive the records and when I tell the sales guy I’ll be writing a thorough review he says, “You know what, go ahead! *CLICK*” This place is a joke and will do whatever they can to save money at the ultimate expense of their customers. Unfortunately I commended the sales guy on his "salesman of the month" award from a prior month. Spoke too soon... Classic "stealership" in my opinion. More

Paul yassall He was very honest and very helpful i would definitely recommend montross motors and paul He tried everything to help is get to where we needed to b He was very honest and very helpful i would definitely recommend montross motors and paul He tried everything to help is get to where we needed to be pn payments More

Car sales Great experience working with Tom Kress. Very helpful friendly and professional. Love my RAV. Had to come in the following day to sign the papers and Great experience working with Tom Kress. Very helpful friendly and professional. Love my RAV. Had to come in the following day to sign the papers and everything was printed and waiting for me. Thanks Rich G. More

2016 Volkswagen Tiguan Excellent buying experience. Everyone was awesome. Paul was a great salesperson. Mike got the minor issues fixed and Mark in finance was very helpful. Excellent buying experience. Everyone was awesome. Paul was a great salesperson. Mike got the minor issues fixed and Mark in finance was very helpful. They all made this a great buying experience. And I love my new SUV. More

Tom Kress was terrific! Very nice experience. Salesman Tom was very informative and down to earth. Sales manager was helpful also. I've bought a lot of car's! Very nice experience. Salesman Tom was very informative and down to earth. Sales manager was helpful also. I've bought a lot of car's! More