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Montrose Nissan

Hermitage, PA

Overview
Employees
Reviews
Vehicles
4.6
257 Reviews
At Montrose Nissan, we are passionate about delivering exceptional service and ensuring our customers have the best experience possible. Our mission is to be your trusted Nissan dealer in PA, providing top-notch assistance every step of the way. Whether you're looking for a great financing option or need expert vehicle maintenance, our team is here to guide you. Your satisfaction is our priority, and we are always available to answer your questions—Montrose Nissan’s knowledgeable staff is just a call away!
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1455 N. Hermitage Road

Hermitage, PA

16148

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Showing 257 reviews

February 02, 2026

Friendly and helpful service. Had a battery put in less than a month ago. It was dead. Rhonda suggested we go home and they would get us the next day. More

by PENWINS719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda in service
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Feb 02, 2026 -

Montrose Nissan responded

Thank you for sharing your experience with our friendly and helpful service. We’re glad we could address the battery issue on your Nissan Rogue and arrange prompt follow-up the next day. We look forward to assisting you and your Rogue again.

January 31, 2026

Worst buying experience ever, the salesman I was originally working with was with different customer, dumped on another salesman who was rude and did not understand numbers i was trying to discuss f More

by rogue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zach Eichelberger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Autumn
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Feb 04, 2026 -

Montrose Nissan responded

Thank you for bringing this to our attention. We want to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. John Price General Manager 724.962.1433 jprice1@gomontrose.com

Feb 07, 2026 -

Montrose Nissan responded

Thank you for bringing this to our attention. We want to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. John Price General Manager 724.962.1433 jprice1@gomontrose.com

Feb 07, 2026 -

rogue responded

Sure. we originally worked with Kaleb Johnston he demo'd the car the previous week and we messaged him that we would like to buy thursday, and could come in friday, and needed to transfer our current car to our daughter while we bought the rogue. Originally we were going to come in at 5pm, but Kaleb said that was too late in the day and agreed 4pm would work. when we got to your lot at 4pm Kaleb was working with other customers so we were passed off to Autumn. I explained to her what i had previously discussed with Kaleb about being able to make a good deal based on another offer i had from JonnSisson nissan in washington pa. I was explaining to Autumn that the Sisson offer did not include down payment of 6000 where here offer did. her price was otd including down payment was more than sissons without any down payment. I asked for row by row break down of price because she was only providing final number with 6k down payment. when she finally provided breakdown it included the 2495 protection package and she said i could not refuse it as it is already applied to all cars on the lot. In the mean time she said that your notary had left for the day so the 2nd part of the deal we needed to complete that night could not happen in your store. I had to call around and find a notary to transfer my car to our daugher at 730pm. we decided to sign off on the car because we were stuck, we needed to transfer our car and could not be without one so just accepted last offer. the next hour plus sat at her desk with no communication and i had to find and explain to Kaleb i needed to leave your store by 645 to transfer my car. while signing the paperwork with Kaleb i reiterated i did not want the 2495 protection package but Autumn said i had no choice. I signed the paperwork and barely made it to the notary to transfer my car. the next issue started monday where i had to return to your store on monday taking another two hours between driving there and arguing with Zach that Autumn said i did not have a choice on the protection package and said she would not say that because it was not true. he also kept trying to sell how good the package was and talk down to me like i did not understand what i was talking about and was lying about what i was told. Now i am stuck with a protection plan that i did not want and have to return to your shop to use even though i have been treated poorly already. Your shop is the closest Nissan to grove city so wanted to have the most convenient location if ever needed warranty work but now am not comfortable using your shop. I had previously bought a 2010 Frontier new from your dealership so was a return customer.

Feb 07, 2026 -

rogue responded

Zach also tried to guilt me saying I made Autumn cry and she was very upset. I was never mean or raised my voice just kept trying to explain the numbers as I saw them. no one else on your sales team tried to talk to me or help her understand the numbers.

Feb 19, 2026 -

rogue responded

Sent private response 2/7 and email 2/12 and email response from John Price received 2/16

January 31, 2026

Scheduling an appointment online was convenient. My car was taken back on schedule and the status tracker made it nice to keep updated. Overall good experience. More

by HCOLALUCA1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Eichelberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin O'Hara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda Kelley
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Jan 31, 2026 -

Montrose Nissan responded

Thanks for sharing your thoughts about your experience with Montrose Nissan. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Mike Jones Service Manager 724.962.1433 mjones@gomontrose.com

January 25, 2026

I have no issues with the service department other than that I have no further comments. More

by 19RJSOROS59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2026 -

Montrose Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. And remember, You’ve got a friend at Montrose! Mike Jones Service Manager 724.962.1433 mjones@gomontrose.com

January 10, 2026

It was easy to fine in Hermtige, Pa. Place was clean and the salesman was respectful and friendly More

by tutinj043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Eichelberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin O'Hara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2026 -

Montrose Nissan responded

Thank you for choosing Montrose Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! And remember, You’ve got a friend at Montrose! Mike Jones Service Manager 724.962.1433 mjones@gomontrose.com

January 10, 2026

I bought my Nissan at Sims in Warren and this is the first time I delt with Montrose Nissan. I was very happy with the facility and the service they provided. More

by KLITTLE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2026 -

Montrose Nissan responded

Thanks for sharing your thoughts about your experience with Montrose Nissan. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Mike Jones Service Manager 724.962.1433 mjones@gomontrose.com

January 08, 2026

Great place to go. Sales reps are great and friendly. Get you into a vehicle you can afford More

by ctpaintathol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Eichelberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate
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Jan 08, 2026 -

Montrose Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! And remember, You’ve got a friend at Montrose! John Price General Manager 724.962.1433 jprice1@gomontrose.com

January 01, 2026

was not satisfiied with the service on my car was in twice because of indicator light was on regarding tire. they said tires are fine and they reset indicator light. Was out 2 days later &had a flat ti More

by HAYESHER
Workmanship
Recommend Dealer
No
Employees Worked With
Mike Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2026 -

Montrose Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. John Price General Manager 724.962.1433 jprice1@gomontrose.com

Jan 08, 2026 -

Montrose Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. John Price General Manager 724.962.1433 jprice1@gomontrose.com

Jan 12, 2026 -

HAYESHER responded

As I said, wasn't happy with my two visit after purchasing this car that I brought Nov,21. 16Mazda CX. One wk later the indicator light kept coming on saying tire is low. Went in twice but they kept insisting the tires were fine. I was out the day we had the first cold snap &my tire went flat, Lucky I was near a gas station so I could put air to get to a garage to have the tire checked, They took the tire off and it was fine but there was some sort of buildup between the rim and tire, so it was slowly losing air. they cleaned it out and put tire back on . I'm just thankful I wasn't on highway. That my experience with your service dept.. G Hayes

December 31, 2025

They been helpful but Nissan them self can not help the dealer so they can help us More

by aveltri014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Eichelberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin O'Hara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emillo and Nate
Report | Print
Dec 31, 2025 -

Montrose Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Montrose Nissan. And remember, You’ve got a friend at Montrose! Mike Jones Service Manager 724.962.1433 mjones@gomontrose.com

December 28, 2025

Excellent service. Always a comfortable experience. The ladies up front at service desk always go above and beyond to be helpful. More

by SCORNELIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2025 -

Montrose Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. And remember, You’ve got a friend at Montrose! Mike Jones Service Manager 724.962.1433 mjones@gomontrose.com

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