Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Montrose Westside Auto Campus

Cleveland, OH

1.4
585 Lifetime Reviews Review Dealership

9600 Brookpark Road

Cleveland, OH

44109

Directions

585 Reviews of Montrose Westside Auto Campus

Sort by Write a review
September 14, 2020

"I would NOT recommend montrose as their lack of knowledge..."

- ElizabethW

I would NOT recommend montrose as their lack of knowledge resulted in terrible quality of service and frustration. I bought my volvo XC-60 with 110 miles and drive a lot of highway miles going 65+ mph. Driving at higher speeds there was a slight vibration in the steering wheel and driver seat. When I purchased the vehicle it was a year old that had sat on the lot. I thought it just needed to be broken in, definitely not the case. At 5,000 miles I took it in for a tire rotation. They didn't have time to look at it so they told me to come back. My work hours conflict with service hours and is 30 miles away. At the 10,000 mile routine maintenance I was told my tires were out of balance and needed balanced which didn't fix the issue. Next I was told the continental brand of tires on the vehicle have a noise cancellation foam that can be defective. In this case detached itself from the inside of the tires not 1 but all 4 tires causing a vibration at high speeds. I was told they would not perform this service without charging me and it was removed without guarantee of fixing the issue. Not only did it not fix the issue my driver side rim was scratched in this process. Now the vehicle is at 19,000 miles still with no fix, a scratched rim, and with the foam removed you can hear ever bump in the road. At this point I didn't know what else to do so I suggested riding with a tech as this will now be the 3rd time this vehicle was in for the same issue. Riding with the tech required me to take a day off work. Rode with Mike, their most experienced technican who acknowledged there definitely was an issue. Why their most experienced technician is looking at the car now at the 3rd time of service for the same issue just shows how much this service department doesn't care. Mike believed it was a defective tire(s) and confirmed back at the shop where the car was put into the air and ran at 70 mph. The front tires were deamed defective as they were oval shaped and not completely round. Okay great, I was just happy they finally found the issue however I was told by Audrey the service manager the tires were not purchased or manufactured by volvo and I would have to take it up directly with continental, i was handed a 1-800 number. With the current mileage at 19,000 miles I was told the tires would be prorated even though the car has been noted with this issue since 5,000 miles and it took them 3 times to figure out the issue and honestly I won't even know it fixes the issue till new tires are put on. Beyond irritated and with no patience left as this should have been adressed by volvo and covered under warranty I asked to speak with the service director Brian Mason which was a terrible idea. I was argued with for several minutes with no resolution as he didn't care this was my 3rd time in for the same issue that the service department could not correct. He made it very clear this was the first time he was aware of this. For a service director you'd think you'd want to know what's going on in your service department especially if a vehicle has been in for the same issue 3 times. You think that for paying for a luxury car you would get stellar service but that is not the case with Montrose. You cannot trust they would service your vehicle appropriately and if there is an issue forget it, they won't resolve it. After calling continental myself like instructed a claim was started but continental needed to work with the dealer to get specifics. Yet another fail on Volvo's part, the dealer is to work directly with continental on the warranty claim NOT the customer. When I gave the claim# to Brian he confirmed continental would only cover 60% and that was the best that he could do even though the issues been documented since 5,000 miles. When I called continental to understand why I was only being given 60% coverage on new tires of course they didn't know the issue was documented at 5,000 miles and that it took the dealer 3 times to figure out the issue. Continental was phanominal! They listened, didn't argue with me and did everything possible to resolve this and was willing to cover 86% and even found me a 2nd option to not have to deal with the dealership as they cannot be trusted to do what's right in resolving this. Discount tire went above and beyond and are covering the other 14% of the new tires as they were also dissapointed in the service I received and believed I was only asking for what was owed to me. That is a company that should be recognized for taking care of a non customer and fixing another companies in this case volvo montrose screw ups. Discount tire in Avon won my business as this is how a customer should be treated. Highly recommend them! I paid for a high end luxury car and should get high quality service. I was not asking for anything unreasonable from volvo besides the issue to be fixed as it was under warranty instead I was taken advantage of and disrespected!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Mason and Audrey
September 24, 2019

"LIARS! "

- I hate liars!

This dealership has no ZERO integrity! They are all LIARS! Swore they would only run my information through one bank and did several. Well after my purchase I started receiving letters from all the banks they ran my information through causing my score to drop from all the inquiries. They will lie straight to your face and not blink an eye! I would not recommend this dealership to anyone!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Gillum, Patsy Santone, Stephen McFarland
August 19, 2019

"Avoid this dealership"

- NoneOfYourBiz

I purchased a Tesla Model S online from Montrose Westside. They are in Ohio and I live in Texas. Many dealers sell online now however Montrose Westside does not really have a lot of experience doing this. The sales person named Madison helped me and she was very friendly and professional. Forget using the finance department. They will give you a bad deal compared to what you can get on your own. They are grossly incompetent. I have to refinance right away since I have excellent credit. They also held my car for a week until the bank paid them. This was completely unnecessary since I paid a huge down payment which was more than a years worth of monthly payments. They also did not send a receipt of the sale so I can register my vehicle. I told them to send it several times over 2 weeks. So I have a Tesla that I cannot even drive. They did not even send it with paper plates or anything. They said the paperwork was sent a week ago and now I have just learned they will send it tonight. Very unprofessional. I would avoid this company.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tom Gilkeson
3.0
April 30, 2019

"Mazda"

- shellano

My wife and I recently purchase a CX-5 from Don Blake in sales, he was one of my most experienced and knowledgeable salesman we dealt with in some time! He was very polite and courteous and not pushy towards our purchase. We've bought a lot of vehicles in our day and he was a breathe of fresh air in this business. I would defiantly recommend Don Blake to anyone that i know or anyone reading this!!! TOP NOTCH.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Blake
5.0
October 26, 2018

"Great Dealership"

- Paul 3276

My wife and I walked into the dealership cold. No appointment or advanced notice. After a disappointing relationship with a competing dealer, we had decided to purchase another BMW, but at the last moment we walked into your dealership and met Jessica Schad. Jessica took charge of the process in every way so that in a couple days we were taking delivery of our new Velar. It could not have been a smoother process. We will look her up the next time we are in the market for a vehicle with out a doubt. She was a real professional. By the way, as I returned my BMW to the dealership in my hometown, they knew about Jessica. All positive comments. Impressive for BMW guys.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Schad
5.0
August 11, 2018

"Mazda"

- Meggxx215

Shane was very helpful. I had some questions and issues with my car and he helped resolve them! I would recommend montrose Mazda to friends and family.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Blake
3.0
August 07, 2018

"Great staff"

- Sneilan

Excellent staff, they really worked with us to get the numbers we were looking for. Angela was awesome, really had her running back and forth.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angela Hopper
5.0
July 31, 2018

"Smooth transaction"

- Carbuyer1234

This dealership goes beyond your normal purchase, they make sure they are honest and always make sure that the sale is painless. One thing that made my wife and I happy was that they made sure that all of our questions were answered. Somer made sure to listen to our wants and fit us into a vehicle that we love and that’s practical for our family and our budget. Thank you for your help!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Gilkeson
5.0
Somer Khouri
5.0
July 31, 2018

"Great car buying experience "

- CleSean

Great sales staff on hand and a large car inventory! Wonderful to work with while finding a beautiful automobile. Jaguar F-Pace is an amazing car!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Schad
5.0
July 31, 2018

"Smooth process "

- Guv

I came in and was greeted by a young woman Jessica Schad. She was very knowledgeable and helped me understand all the features and benefits that came with the e pace by the end of my visit she had me loving the e pace by the end of my visit. I called her after deciding to move forward with it and she had everything ready before I arrived! Thanks Jessica!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Schad
5.0
1
...
1 - 10 of 585 results