Moore Cadillac

They displayed poor customer service, the facility was subpar and they were completely unreliable to deal with. subpar and they were completely unreliable to deal with. More

I will never deal with Moore Cadillac again. When I bought my XT4, it had a chipped windshield. We had a verbal agreement that they would fix it, but later they claimed it was already fixed and When I bought my XT4, it had a chipped windshield. We had a verbal agreement that they would fix it, but later they claimed it was already fixed and refused to honor their part of the agreement. I rarely drive this car, yet I've had multiple issues with it. I can't imagine what would happen if I drove it every day. Recently, I picked up my car after an oil change, (and to check why the engine light was on). The hood needed a new switch, and I was charged for the diagnosis ($174.90), labor ($92.90), and latch ($101.62). For the oil change, I was billed for labor ($70.00) and the oil change itself ($91.79). Have you ever heard of being charged separately for labor and the oil change? Me neither. To top it off, there were additional fees: $60.80 for shop supply charges and $1.99 for a history fee. And they forgot to rotate my tires, which I am thankful for! I feel they took advantage of me because I'm a female. When we asked to speak to the manager, we were told he was in a meeting (on a Saturday at 2 PM) and he never bothered to get in touch with me. Very unprofessional at the least. I will never let them take advantage of me again, and you shouldn't either. I'm totally disgusted, you should be ashamed of yourselves. More

I purchased a new Cadillac XT4 in May, 2024 which has been in the service department with a manufacture defect in the transmission since July 12. GM has contacted them and I have tried to contact Ron Gre been in the service department with a manufacture defect in the transmission since July 12. GM has contacted them and I have tried to contact Ron Greene, General Manager numerous times, with no success, I've owned Cadillac's since 1986 and have never experienced such a lack of professionalism! It seems that "the all mighty dollar" is their only interest, since follow through after the sale has been non-existent, Standing behind the product that you advertise should be important, but customer satisfaction SHOULD be the FIRST!. It's so strange that the salesman, and original service advisor I had, have both left. My original advisor was extremely courteous, helpful, and kept me informed via text with updates. With the current advisor, I've received one call, over two weeks ago, to simply tell me, in a very unpleasant tone of voice, "That I would be dealing with him now!" Nothing professional, cordial, or courteous! So far, I have had NO updates from ANYONE at Moore Cadillac!! Needless to say, this has been and sill is, an unpleasant experience. I wish I had NEVER considered dealing with Moore Cadillac again! More

Will not honor warranty! Sold me a car with bad engine and refused to answer calls or attempt to repair. We are taking them to court! I suggest everybody do the same. This de Sold me a car with bad engine and refused to answer calls or attempt to repair. We are taking them to court! I suggest everybody do the same. This dealership is a scam! Ron Green the General Manager does not care about anything but sales. Don't believe a word anybody there tells you. More

I wrote Keith a question he never answered. I was also told that the car I was looking at was sold. Wasi it? I was also told that the car I was looking at was sold. Wasi it? More

Mr. Dinh promptly returned my requested information and scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me kno scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me know about financing and I did not feel pressured into making a decision. Very pleasant experience. Not exactly how I remember the old cliche of the used car salesman. More

will promise you the world when buying the car and then take it back and have the worst customer service. picked up a used truck saying they would fix all the paint and it wasn't. called the manger and he take it back and have the worst customer service. picked up a used truck saying they would fix all the paint and it wasn't. called the manger and he was very rude. And the better business bureau has the reported to them this year already. I don't recommend anyone to buy from them More

This dealership is by far the worst dealer we have ever worked with!! Bought my wife a 113k 2022 Escalade ESV. The OLED screen went out so she took it in for service. She was told they only had one tech worked with!! Bought my wife a 113k 2022 Escalade ESV. The OLED screen went out so she took it in for service. She was told they only had one tech and they did not know how long it would take to repair. Everyone that works there is rude and know one seems to know anything when you ask a question. Worst part of all is they gave her a dirty Subaru to drive that look like someone had puked in the drivers seat!!! Stay away from this dealer and I would advise if you want quality service buy a Mercedes!!! They treat their customers like gold. More

Horrible horrible service, with negligent repairs. Thousands of dollars in work, and it has failed. 8,000 mi later and they are refusing any support . Thousands of dollars in work, and it has failed. 8,000 mi later and they are refusing any support . More