Moore Cadillac Review
We just purchased from Moore Cadillac in Richmond, VA a new 2020 Cadillac CT6 with Luxury trim. We had researched all the makes and models in this category, then located a match at Moore Cadillac and girded our loins for the inevitable clash over price that for us makes car shopping such a miserable experience. To our astonishment, there was no such clash.
Our salesman, Mr. Tom Carr, offered to email us a written proposal that itemized every single cost item as well as all taxes, fees, discounts, and rebates. Nothing was hidden. The out-the-door final figure was well within the range of prices that Edmund’s and Kelly Blue Book identified as a good price, and at a level we did not expect to be able to beat anywhere—all without haggling.
We live in Hampton, VA, some 90 miles away, and Mr. Carr offered to have the car driven to us or shipped on a flat-bed truck. (We decided to rent a car in Hampton and drop it off in Richmond to see the car before final commitment and drive it home.) Moore offered financing that was so advantageous ($0 down and 0% for 60 months) that we accepted those terms rather than paying cash as we had planned.
We found out that Moore serves as a branch office of the Division of Motor Vehicles, and they had new, permanent license plates on the car before we took delivery. This saved us the hassle of visiting the Hampton DMV during the Covid-19 shutdown. They also performed a new official vehicle inspection and had the sticker in place. We were emailed a detailed maintenance guide with due dates for fluid changes, and without our asking they themselves took care of transferring our OnStar communications account from our older car to the new one. We didn’t have to do a thing. Without my requesting it, they also changed the oil, simply because I asked how long it had been sitting in the car.
After we drove home, Mr. Carr called us from Richmond to ensure that we had not had any problems on the road. We had not encountered any problems, but mentioned that the “Infotainment System Manual” was missing. I half-expected to hear that “all sales are final” and that we should have checked before we drove away without this item, which costs $54 to replace, plus shipping. However, Mr. Carr said he would order us a replacement and FedEx it to our home as soon as it came in. We could not ask for more. Mr. Carr also stayed on the phone for almost an hour, patiently answering all our questions about the new car’s bewildering array of features and customizable displays, and even after that he encouraged us to call him with any future questions that might come up.
Both the deal and the customer service we received exceeded our greatest expectations. We rate Moore Cadillac in general, and Mr. Tom Carr specifically, as six stars out of five! Best experience we have ever had buying a car.