Moore Cadillac

Had high hopes about this place, but it is the worst establishment that I have ever went to. Communication is non existent and they aren't very welcoming. I should have read all of the reviews before pu establishment that I have ever went to. Communication is non existent and they aren't very welcoming. I should have read all of the reviews before purchasing my 2022 CT5 that has an airbag issue. I purchased this vehicle brand new off of the showroom floor and not even a month into owning the vehicle, I had/have a Service Safety Restraint System message that comes up constantly. Took the vehicle in to get serviced and the first thing they say is that they are booked. I expressed my concerns to Donnie and all he said was, "Its just an airbag issue, its not going to affect the driving of the vehicle". I looked at him like he was crazy. This is a safety concern. He said he couldn't take it, there was nothing I can do at that point so I set up an appointment to bring it back in. When I bring the vehicle back in, the technicians told me of what they "thought" the issue was. I complained and the technician proceeded to tell me that malfunctions happen on new cars all the time seeing as though the vehicles are man made and man make mistakes. xxx. Why am I having these issues after having my vehicle for less than a month...anyway, they couldn't figure out the problem, so I had to bring the vehicle back/ drop it off and get a loaner vehicle. I ask Donnie about how long will it take to get it fixed, he replied about a day. When I get the loaner, its a dirty 2019 Cadillac SUV. I look inside and it looks fine, couldn't really tell until I got home. There was dog fur and dead roaches in that vehicle not to mention a change engine oil light on. I reached out the next day to find out if my vehicle was fixed and they didn't really give me an answer. i told them that I didn't want the loaner anymore and they said that was all they had available. They had a liaison text me. They stated that a technician was assigned to my vehicle and a diagnosis would be provided. They then proceeded to tell me that they couldn't find any definitive information regarding my airbag issue. They said they would have to make some calls and contact technical support. I had to constantly get in contact with this "liaison" person for the simplest of information. They never provided me with updates. The minute I complained and told them that I wanted my vehicle back, they offered to clean the loaner vehicle and gave me more information on what the issue with the airbag might be. Why couldn't you tell me this information before? They said they ordered the parts and those parts would be in in a few days, guess what...I never heard back from them and this was exactly a month ago. They don't care about others. If it were their family members, I'm sure they'd move a little quicker and with a little more compassion. This place is the worst. I'm taking my vehicle elsewhere. Wish I would've known all this before purchasing from here. More

Terrible service. No communication, don't return calls to check status. I've taken my car here for the last couple years and they are consistent in their poor commun No communication, don't return calls to check status. I've taken my car here for the last couple years and they are consistent in their poor communication and performance. Finally had enough. More

David Lowenhagen went above and beyond to assist with my purchase of a used Subaru. He drove the car to me in Charlottesville (from Richmond) to make sure I had an opportunity to test drive. I will defini purchase of a used Subaru. He drove the car to me in Charlottesville (from Richmond) to make sure I had an opportunity to test drive. I will definitely go back again when I need a new car and highly recommend him to others. More

Poor and unprofessional behaviors from the service advisor. I have never experience service so bad. I was charged for service included in my extended contract package but the service was not complete advisor. I have never experience service so bad. I was charged for service included in my extended contract package but the service was not completed. My car was used for personal while in their care. Over a hundred miles was used but they recorded they used only five. My glove compartment was rambled through, they disconnect my phone and left their phone (Gal A715 G) connected and my bible was removed from from passenger seat. The service advisor was not honest and tried to get more money from me but I refuse to pay than he tried to say that I damage their loaner after I had left the dealer. He threaten to file a claim to my insurance. More

Keith Nelson was an exceptionally personable, helpful, and trustworthy professional. He assisted me in getting the car I wanted at a fair price at a very challenging time despite delays of all kinds affec and trustworthy professional. He assisted me in getting the car I wanted at a fair price at a very challenging time despite delays of all kinds affecting the marketplace availability. I'd strongly recommend Keith to anyone looking to purchase an automobile. More

I have purchased two pre-owned vehicles from Moore Cadillac/Subaru and I highly recommend them. My sales associate Ray Chamberlain is great to deal with and goes the extra mile to be helpful and the Cadillac/Subaru and I highly recommend them. My sales associate Ray Chamberlain is great to deal with and goes the extra mile to be helpful and the reason I came back a second time. Dino Capocelli was also very helpful with all the red tape that goes with buying a car. Their service manager, Chris Tomlin was extremely helpful with the one service issue I had. He is honest, listens to his customers and resolved my issue. More

Rude Used Car Manager. Unprofessional behavior of a Manager of Moore Cadillac should be unacceptable to dealership owner. I guess not! Manager of Moore Cadillac should be unacceptable to dealership owner. I guess not! More